ughh I hate IT

[IndyColtsFan]

What you are explaining though is my point. If your whole company is run by idiots WTF do you think you will get out of the deal unless you just want to scrape by.

As a Manager it's your job to push back. If you are great at it they will bow down (unless they are idiots), if you are ok only then they will always push back.

Well unfortunately, I am not a manager here or else things would be MUCH different.

 

[paulney]

I have to say a few good things about Cisco IT. Despite Cisco, as a company, being extremely disorganized, and a mess in general, I was very impressed with their IT services. They put rock-solid processes into place, and they work for the 73k people they have to service.

I was contracting for Cisco, and was issued a badge as part of the process. With that came the central login account, the exchange account, the network account, and the laptop. Everything worked like magic out of the box, except the laptop. The laptop was a hand-me-down from some other group, and no one had the admin password to it any more.

I submitted an IT ticket. They got back to me quickly, tried to re-image the laptop remotely, that didn't work, and they had me drop it off at another building. Then they re-imaged it, but the drivers were old, and wireless did not work.

I went through the first round of 'have you switched the wireless radio button on?' with them, and they couldn't resolve it. They escalated me to the second level. Support dude tried his best, but no luck. I said 'screw it, I can work on the LAN' and left it at that. 30 minutes later the 3rd level support contacted me, diagnosed the problem, installed the latest drivers and got it working. Wow. They went beyond what was expected, and not for a C-level exec, but for some random contractor. I was impressed.

 

[alkemyst]

Well unfortunately, I am not a manager here or else things would be MUCH different.

lolz

 

[alkemyst]

I have to say a few good things about Cisco IT. Despite Cisco, as a company, being extremely disorganized, and a mess in general, I was very impressed with their IT services. They put rock-solid processes into place, and they work for the 73k people they have to service.

I was contracting for Cisco, and was issued a badge as part of the process. With that came the central login account, the exchange account, the network account, and the laptop. Everything worked like magic out of the box, except the laptop. The laptop was a hand-me-down from some other group, and no one had the admin password to it any more.

I submitted an IT ticket. They got back to me quickly, tried to re-image the laptop remotely, that didn't work, and they had me drop it off at another building. Then they re-imaged it, but the drivers were old, and wireless did not work.

I went through the first round of 'have you switched the wireless radio button on?' with them, and they couldn't resolve it. They escalated me to the second level. Support dude tried his best, but no luck. I said 'screw it, I can work on the LAN' and left it at that. 30 minutes later the 3rd level support contacted me, diagnosed the problem, installed the latest drivers and got it working. Wow. They went beyond what was expected, and not for a C-level exec, but for some random contractor. I was impressed.

WTF?

 

[BTA]

Yeah, I'd be impressed too if it took the third level support dude to figure out how to update the wireless drivers....wait...what?

 

[paulney]

Yeah, I'd be impressed too if it took the third level support dude to figure out how to update the wireless drivers....wait...what?

I'm easy to please. After dealing with AT&T tech support about DSL outages, anything better than that is already a plus in my book.