Trouble with Neweggdeserves more than the Brag and Moan thread

[Johnbear007]

Just in case anyone is interested here is someone else who recieved a used drive:

Text

 

[Johnbear007]

Originally posted by: rudeguy

Posts like yours are intentionally confrontational. It is the downside of anonymity on the internet and makes me wish I could speak to you face to face, I guarantee you would be more polite. Please refrain from posting your hateful and confrontational comments in my threads, they are useless and do nothing to serve the community. You are obviously only interested in either blowing off some steam, or simply enjoy hiding behind the anonymity of the internet where you can be and unreasonable and unworthy human being with little repercussion.

That actually made me laugh. If you ever met me in person you would realize that I am me whether it is in an internet forum or in person. I was responding to the thread that YOU made about Newegg. I will not refrain from posting my thoughts. If you dont like the thoughts of others, maybe you shouldnt post your thoughts on a public forum. You could start up a website dedicated to slandering Newegg and any other conspiracy theories you may have. As far as posting without repercussions, the mods here have shown their authority, and I respect it and follow the rules they have established. You on the other hand wish to change the rules to fit your wants. There is a dedicated thread for such issues in the HD forum, and a whole OT forum to post your rants in.

I can only imagine you being one of my customers. You sound like the kind of person who has no idea how a business runs, and certainly no idea how the real world works. There are things that happen that just suck. There are people you will interact with that you will not get along with. Welcome to life Johnbear007, it sucks, but the alternative isnt so good either.

You truly live up to your chosen handle. I really have nothing left to say to you.

 

[Johnbear007]

Originally posted by: oldsmoboat

Originally posted by: KF
Keep up the good work Johnbear007. You've got a thankless task.

You can see what the problem is though. There are two types of people that respond to posts (besides thread crappers): 1) Those with a suggestion for a solution. 2) Those that are so ticked off at what you said, they have to respond. Since you didn't describe a problem, all you are going to get is 2).

That's all he got?
Let me rephrase my post.
1. New Egg has always been great to me and I purchase from them without a thought.
2. It would be a shame if that were no longer the case.
(If it is the case, bye-bye New Egg.)

I know I misread your initial comment. Sorry for that. However it is obvious that there has been alot of crapping herein (even if not from you)

 

[EY2K]

[Yet Another NewEgg Thread]

Just thought that I'd point out that I received a clearly "used" oem LiteOn DVD drive. The drive arrived with some scratch marks on the casing (like it had been previously installed in a case), and it had been repacked (i.e. the strip of tape used to close the bubble wrap around the drive had finger prints and paper all stuck to it). Also, the drive tray is a little loose, but the drive seems to work fine. This was my first order from them since about 2 months ago. Since then, I've heard quite a few horror stories about the company and their cust. service or lack thereof. Is NewEgg under new/crappy management??? I haven't been really keeping up w/ the PC scene since school has started so... what's the deal?

Please try to keep NewEgg fanboy comments to a minimum.

Another story linked for your pleasure

 

[First]

I stickified the Newegg thread at the very top of the motherboard forum for a while. I just happen to have ordered $600 worth of parts from Newegg on Thursday, and they'll be here on Monday. You'll know on Monday (or Tuesday) what my experience was.

 

[Ornery]

I'm not seeing any bitching at Reseller Ratings or AnandTech Vender Ratings.

 

[Johnbear007]

Originally posted by: Evan Lieb
I stickified the Newegg thread at the very top of the motherboard forum for a while. I just happen to have ordered $600 worth of parts from Newegg on Thursday, and they'll be here on Monday. You'll know on Monday (or Tuesday) what my experience was.

Thanks Evan, I look forward to hearing your experiences.

 

[olds]

Johnbear007
YHEM

 

[Johnbear007]

Originally posted by: oldsmoboat
Johnbear007
YHEM

replied thanks

 

[clarkmo]

Well, the squeaky wheel gets greased.
Sorry about putting multiple thoughts in one post. I tend to forget that when people are being sensitive and hurt they will only sieze on something that lets them vent. Is that too many?
I'm not angry. = not angry
By the way, thanks for the thread! I wasn't aware of their problem. :beer:

 

[jiffylube1024]

Keep up the good work Johnbear007. I see (after reading this entire thread) that some of the more, say, argumentative posts were by lazy posters who probably read the title and immediately responded without getting the gist of your crusade from all of your posts. Unfortunately (as you pointed out) the internet's anonymity makes some people excessively confrontational...

 

[allisolm]

I am not horribly upset, just worried and a little dissapointed but hopefula good outcome. Not enough time has passed for me to pass judgement yet this may come out well.

For someone who thinks not enough time has passed for judgement, you've managed to complain about this in Hot Deals, Brag & Moan, Tech Support, Forum Issues, Motherboards and Off Topic. I sincerely hope that, if your problem gets resolved to your satisfaction, you post that in all those places as well.

Anyway, I'm not on an anti newegg crusade,

Then why did you post a link to this thread in a thread about collecting sales tax - something they are required to do and which is certainly not a "trouble with newegg"?

 

[Johnbear007]

Originally posted by: allisolm
I am not horribly upset, just worried and a little dissapointed but hopefula good outcome. Not enough time has passed for me to pass judgement yet this may come out well.

For someone who thinks not enough time has passed for judgement, you've managed to complain about this in Hot Deals, Brag & Moan, Tech Support, Forum Issues, Motherboards and Off Topic. I sincerely hope that, if your problem gets resolved to your satisfaction, you post that in all those places as well.

Anyway, I'm not on an anti newegg crusade,

Then why did you post a link to this thread in a thread about collecting sales tax - something they are required to do and which is certainly not a "trouble with newegg"?

Because I feel that the thread deserves attention, as i've stated before. If you think I'm too zealous, thats your perogative. I will indeed post my comments about how the issue was resolved, however again i'd like to point out that THIS thread is not about MY issue in particular. I've left more personal comments about my issue in other threads. I have that right. This thread was intended as an informative thread to allow everyone to become aware of possible problems. Like I said I am not out to get newegg, but I have a watchdog mentality. I'm more worried about the service the consumers here, including myself are getting and I make no apologies for being open or assertive about it. Newegg, while they may continue to be a good company to buy from, are not a charity and I don't plan on treating them as such. They need to live up to certain standards and while I will deal with them politley and amiably I am not going to cut them any slack. This is business, they aren't cutting me any slack. They are looking out for their best business decisions and we must look out for ours. If you feel the need to be more forgiving, than that is most definitley your right however I am not going to apologize to newegg or feel beholden to you or anyone else to hold back my honest opinions and comments about my dealings whith any online company. You of course have the right to disagree with that here or anywhere else.

Yay for you

 

[Medicated858]

The problem might be that Newegg is getting very big. Once they get too big customer service will go down cause they wont have the time or it wont be worth the effort for them to deal with each problem as a special case. Hope it works out for. And dont be a newegg fanboy theyre just a store, theyre still just all about getting your money.

 

[clarkmo]

Originally posted by: Medicated858
The problem might be that Newegg is getting very big. Once they get too big customer service will go down cause they wont have the time or it wont be worth the effort for them to deal with each problem as a special case. Hope it works out for. And dont be a newegg fanboy theyre just a store, theyre still just all about getting your money.

Possibly. And maybe, as a result, they have a few wild hairs growing in their customer service and order fulfillment areas. Get some clippers, trim them up, and they would look good again.
Curious, are everybody's probs from when Newegg ships from any certain location? I'd hate to think one of their drop ship buddies is shafting them by sending out the refurbs.

 

[Johnbear007]

updated original post

 

[Johnbear007]

Check the bottom of this thread for someone who just got a used board from newegg that he bought as NEW

 

[QuicknDirty]

Originally posted by: rudeguy


That actually made me laugh. If you ever met me in person you would realize that I am me whether it is in an internet forum or in person. I was responding to the thread that YOU made about Newegg. I will not refrain from posting my thoughts. If you dont like the thoughts of others, maybe you shouldnt post your thoughts on a public forum. You could start up a website dedicated to slandering Newegg and any other conspiracy theories you may have. As far as posting without repercussions, the mods here have shown their authority, and I respect it and follow the rules they have established. You on the other hand wish to change the rules to fit your wants. There is a dedicated thread for such issues in the HD forum, and a whole OT forum to post your rants in.

I can only imagine you being one of my customers. You sound like the kind of person who has no idea how a business runs, and certainly no idea how the real world works. There are things that happen that just suck. There are people you will interact with that you will not get along with. Welcome to life Johnbear007, it sucks, but the alternative isnt so good either.

Sorry to go off topic here, but I had to put my .02 in on this response.

"Rudeguy" obviously has no idea how to run a business, and I can only imagine how few customers he has with a crappy attitude like this. You don't gain respect and a loyal, returning customer base by selling them used crap as new then telling them that "There are things that happen that just suck". Selling used items as new is fraudulent, and is WRONG. Now, if it just happened once, it could be considered a mistake. For it to happen repeatedly, there is something going on, period.

I work very hard with MY customers to make them happy, and I don't try to rip them off selling them used crap and calling it new. If they have an issue with my products, or my service, you'd best believe that I bend over backwards to make it right. That is why I get so many referrals from my customers, as a direct result of MY customer service. I can only imagine how that would stop if I treated them how Rudeguy suggests, that things happen, "oh well". How rediculous.

For someone to get attacked for trying to start a thread to help other people is ignorant. I applaud Johnbear007 for his efforts, and I hope for his sake that everything works out.

QnD

 

[fornax]

rudeguy, so is your "reallife" business rude to customers, sells refurbished/used MBs, drives, etc. as new, and basically thinks that the customer is a sucker who had it coming? I hope never to have to use your business (if indeed you have one -- with an attitude like this you probably have closed down).

I personally appreciate Johnbear007's thread as I have ordered from Newegg and will be careful ordering from them again.

 

[Lucky]

jesus just use off topic.

 

[Johnbear007]

Originally posted by: Lucky
jesus just use off topic.

Did you even bother reading the entire thread? Useless hate speach is unwanted and uneeded here.

 

[WHipLAsh13]

I am sorry you had a bad experience JohnBear but the bottom line is that there are maybe 20 complaints on these boards compared to the thousands of orders that New Egg receives a week. I work in the customer service field and if you can achieve a 98% (based on 1000 orders and I am sure this number is way higher) customer satisfaction then you are doing beyond fantastic. In reality anything over 90% by today?s standards is outstanding. So while I am sorry that you had a bad experience with New Egg I really don?t think its fair of you to bash them and try to deter others from purchasing from them when you are in the overwhelming minority of their customers who are unsatisfied with their service. I have purchased well over 10 thousand dollars worth of merchandise from New Egg alone and have never had an issue with them. And just for the record some of my purchases have been as recent as last week. Word of mouth is a very powerful weapon and should be used very wisely. Not to raise a personal vendetta against a company but rather relay the views of the vast majority or even a great minority of a companies customers.

 

[Johnbear007]

Originally posted by: WHipLAsh13
I am sorry you had a bad experience JohnBear but the bottom line is that there are maybe 20 complaints on these boards compared to the thousands of orders that New Egg receives a week. I work in the customer service field and if you can achieve a 98% (based on 1000 orders and I am sure this number is way higher) customer satisfaction then you are doing beyond fantastic. In reality anything over 90% by today?s standards is outstanding. So while I am sorry that you had a bad experience with New Egg I really don?t think its fair of you to bash them and try to deter others from purchasing from them when you are in the overwhelming minority of their customers who are unsatisfied with their service. I have purchased well over 10 thousand dollars worth of merchandise from New Egg alone and have never had an issue with them. And just for the record some of my purchases have been as recent as last week. Word of mouth is a very powerful weapon and should be used very wisely. Not to raise a personal vendetta against a company but rather relay the views of the vast majority or even a great minority of a companies customers.

Once again I have to ask if you even bothered to read this entire thread, or the threads of others having newegg issues?

You have either failed to read the thread, or failed to understand, or simply ignored key points.

I have asserted again and again that I am not interested in 'bashing' newegg as you put it, nor am I interested in detering business from them.

If you had read all of the posts, and all of my responses you would see that I have responded to have concern you have in your post. This forum issues forum is about our forum issues not my persol problem, or your dedication to a company. Outside of that I have a constitutional right to share my opinions and my voice and I will not quiet myself because you or anyone else has a misguided sense of loyalty to a for profit business. This is what word of mouth is for, here and places like resellerratings. This is how we protect ourselves. I will never, ever have any sympathy for someone wanting to silence anothers voice. Disagreement is fine but to urge silence as one of your main points is simply irresponsible. Again if you would actually like to disagree or discuss anything about this that doesnt have to do with quieting our voices then by all means that is your right. However if you cannot take the time read the thread in full then you are not contributing anything at all. If you did indeed read your points have already been addressed and a counter argument is in order. Your post was almost a cookie cutter argument that contains all of the points that I have already rebutted.

And just to make this clear in case anyone has forgotten once AGAIN. This post was never meant to SOLVE, FIX, or WHINE, about my particular problem. This is why I left out details of MY problem. I will once again say what I have said before:

Newegg is popular among this community
Problems are being had among members with newegg
these problems SEEM more than usual
Therefore I feel that a community awareness is necessary to protect members of the community.

I Dont have anything against newegg, but I dont CARE about newegg. They are a business I wish them no ill, but I am not going to coddle them as many do.

You don't have any data that provides support for the idea that these are normal circumstances. You have no data to show anything, just subjective experience.

I don't have data either, other than the fact of many unresolved complaints from many members here. If you want that information go find it I am not going to coddle fanboys any longer.

 

[Lucky]

Originally posted by: Johnbear007

Originally posted by: Lucky
jesus just use off topic.

Did you even bother reading the entire thread? Useless hate speach is unwanted and uneeded here.

"hate speech"? You're right, it doesn't. Yes, I did read the entire thread, and yes, I still believe that a link to an off topic thread is the best way to let people know about the problem. Forum issues certainly won't help much.

 

[WHipLAsh13]

A) I have read all of the posts in this thread and several other threads about NewEgg
B) No matter how you sum it up you are whining whether you intend to or not. It is just they way it is being perceived by me and obviously several others.
C) Thank you for the information in you "NewEgg sucks now" thread, but no matter how you put it they are still the most reliable online reseller out there.
D) The way you intend your information to be conveyed isn't always the way it will be perceived. If you are married then I am sure you know what I am talking about, when you say something meaning it one way and your spouse takes it another way.