Trouble with Neweggdeserves more than the Brag and Moan thread

[Johnbear007]

Many people (Myself included) are having some problems with newegg. They pay to advertise here, and I really think that these issues deserve to be allowed to talk about in a SINGLE thread in the hotdeals forum.... off topic just doesnt work for anything serious.

Anyway, I'm not on an anti newegg crusade, im still waiting to see how my dealings with them turn out.dissapointing because they have been such a great company in the past. While this is not an emergency situation it dissapointing considering the level of service expected from newegg.


edit:

and before anyone starts with the "I have bought 10k worth of stuff from newegg and its all great!"

Remember that just because a company has been excellent in the past doesnt mean they cant go downhill. We dont need you to tell us how great they were, we know.

EDIT:

Now that newegg has seen the content of this thread I need to make a couple of things clear for their benefits, as think there may have been a misunderstanding.

One:

This is a community service type thread, not a 'get my issue resolved thread. That's why I did not include details of my problem.

Two:

My problem is a customer service related problem, and a DOA problem not a refurb problem. I am not horribly upset, just worried and a little dissapointed but hopefula good outcome. Not enough time has passed for me to pass judgement yet this may come out well. The simple fact is, I saw that people in the community were having newegg problems. I am not out to slander newegg, but the community is more important to me than newegg's agenda, and I beleive these things should have been heard. My hope is that it would IMPROVE dealings with newegg not hurt newegg.

UPDATE:
EDIT:

Any personal Details of my experience have been removed, even if they might have been useful or interesting, because for some reason, certain people cannot understand that this thread is NOT about ME. I don't want your help resolving my problem nor your sympathy/criticism. That is not what I am asking for. UNDERSTAND THAT. If you want to know what it IS about take the time to read the entire thread.

 

[GrumpyMan]

I've had problems with Newegg and started a post about it one time, but it quickly got locked so I got the message and moved on. No big deal though.

 

[olds]

I have used the repeatedly in the past and have always loved their service. It would be a shame if they went downhill.

 

[Angrymarshmello]

Everyone has beef with a certain company - if everyone were to be allowed to b1tch about their issues with a particular company, then Hot Deals would have to be renamed B1tch About Company X.

I sympatize with your situation b/c I've had the same issue with CompGeeks before, but it doesn't mean Compgeeks is a bad company. There's always going to be issues with some company and some person. Is it right for that company to do that to even one person, even when they have millions of customers? No, but it's an unavoidable situation where someone will always slip through the cracks.

 

[amdskip]

Originally posted by: oldsmoboat
I have used the repeatedly in the past and have always loved their service. It would be a shame if they went downhill.

Same here, what seems to be the problem?

 

[Johnbear007]

Originally posted by: Angrymarshmello
Everyone has beef with a certain company - if everyone were to be allowed to b1tch about their issues with a particular company, then Hot Deals would have to be renamed B1tch About Company X.

I sympatize with your situation b/c I've had the same issue with CompGeeks before, but it doesn't mean Compgeeks is a bad company. There's always going to be issues with some company and some person. Is it right for that company to do that to even one person, even when they have millions of customers? No, but it's an unavoidable situation where someone will always slip through the cracks.

I understandy our postition, however I think you may hav emissed my point. I am not up in arms about MY situation, I will resolve and I am not looking for help or even commiseration. However, Newegg.com is a favorite around here as well as an advertiser. Many people have been having problems with them recently, not just one or two isolated cases.

This is just like when someone posts " New security thread " etc in hotdeals. It isnt a hotdeal, but its something important to the hotdeals community. It is intended as a warning and a heads up that people should see, especially when it concerns a company that is so widley refred to here.


Oh, and just in case you were wondering they still havent responded to me


And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

If anyone is interested in some of the problems just search for newegg in all forums and you will see some of the threads.

other peoples concerns can be found in non related threads but there are many out there. I will register my complaints with resellerratings and the better business bureau as well as my CC company.

 

[olds]

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

 

[Johnbear007]

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

Sorry, but you really didnt have to be so crass.

 

[Evadman]

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

that was harsh

 

[PraetorianGuards]

Well John, if NewEgg has wronged you, then all the more power to you. But I don't see how this deserves a special thread. There are a lot more shadier stores out there.

 

[olds]

Originally posted by: Evadman

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

that was harsh

Maybe. It just gets old when someone posts and then doesn't bother to try and comprehend the replies.
If it was too harsh, I apologize.

 

[Johnbear007]

Originally posted by: oldsmoboat

Originally posted by: Evadman

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

that was harsh

Maybe. It just gets old when someone posts and then doesn't bother to try and comprehend the replies.
If it was too harsh, I apologize.

Its alrgiht, I understand. It's kind of like how no one can understand that the point of this thread is not for ME to whine aboutr my experience it is because:

Newegg is a trusted retailer that many people here buy from without consideration at any point. They just newegg without question. The problem is that newegg is being shady. I KNOW there are shadier stores, thats not the point. The point is that newegg is a trusted retailer that everyone recommends in these forums, and people deserve a special heads up. People dont NEED a heads up for stores that have a 3 at resller ratings. They need warning of retailers who have a 9, but on a downhill slide.

 

[rudeguy]

Originally posted by: Johnbear007

Originally posted by: oldsmoboat

Originally posted by: Evadman

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

that was harsh

Maybe. It just gets old when someone posts and then doesn't bother to try and comprehend the replies.
If it was too harsh, I apologize.

Its alrgiht, I understand. It's kind of like how no one can understand that the point of this thread is not for ME to whine aboutr my experience it is because:

Newegg is a trusted retailer that many people here buy from without consideration at any point. They just newegg without question. The problem is that newegg is being shady. I KNOW there are shadier stores, thats not the point. The point is that newegg is a trusted retailer that everyone recommends in these forums, and people deserve a special heads up. People dont NEED a heads up for stores that have a 3 at resller ratings. They need warning of retailers who have a 9, but on a downhill slide.

So what is your big problem with Newegg? Let me guess, you had an RMA issue, or a package got lost?

OK, lets start up a special thread for you to rant in. Better yet, lets make a whole forum titled "Johnbear007's Newegg Rant" and no one but you will be allowed to post there.

There is a brag and moan thread, and off topic forum to tell you story in. You can also communicate with Newegg to try and solve the problem. If that doesnt work out, then go to resellerratings.com and leave your side of the issue so that ALL off the public can see what happened. That way everyone can know that you finally discovered the truth. That a multimillion dollar company with one of the best track records in history is just a shady, money stealing scam.

 

[clarkmo]

Originally posted by: rudeguy

Originally posted by: Johnbear007

Originally posted by: oldsmoboat

Originally posted by: Evadman

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

that was harsh

Maybe. It just gets old when someone posts and then doesn't bother to try and comprehend the replies.
If it was too harsh, I apologize.

Its alrgiht, I understand. It's kind of like how no one can understand that the point of this thread is not for ME to whine aboutr my experience it is because:

Newegg is a trusted retailer that many people here buy from without consideration at any point. They just newegg without question. The problem is that newegg is being shady. I KNOW there are shadier stores, thats not the point. The point is that newegg is a trusted retailer that everyone recommends in these forums, and people deserve a special heads up. People dont NEED a heads up for stores that have a 3 at resller ratings. They need warning of retailers who have a 9, but on a downhill slide.

So what is your big problem with Newegg? Let me guess, you had an RMA issue, or a package got lost?

OK, lets start up a special thread for you to rant in. Better yet, lets make a whole forum titled "Johnbear007's Newegg Rant" and no one but you will be allowed to post there.

There is a brag and moan thread, and off topic forum to tell you story in. You can also communicate with Newegg to try and solve the problem. If that doesnt work out, then go to resellerratings.com and leave your side of the issue so that ALL off the public can see what happened. That way everyone can know that you finally discovered the truth. That a multimillion dollar company with one of the best track records in history is just a shady, money stealing scam.

And on that note, Johnbear007, yoy're not gonna get a lot of sympathy. If you have an issue with them, isn't it possible it's your fault? Granted, no company is perfect but your stating they aren't even worth being shopped at without spelling it out. Ok, so your post was really about the proper way for you to post your experiences you still included enough info for one to speculate that Newegg and BuyAIB may be one and the same. So what gives, anyway? The Hot Deals whiny threads are usually in the same thread as a hot deal. So if you wanna throw a curve and enter your complaint with the community start a hot deal thread with a valid hot deal or take advantage of this one and lay it all out....mods will lock if they see fit.

 

[Johnbear007]

Originally posted by: clarkmo

Originally posted by: rudeguy

Originally posted by: Johnbear007

Originally posted by: oldsmoboat

Originally posted by: Evadman

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

that was harsh

Maybe. It just gets old when someone posts and then doesn't bother to try and comprehend the replies.
If it was too harsh, I apologize.

Its alrgiht, I understand. It's kind of like how no one can understand that the point of this thread is not for ME to whine aboutr my experience it is because:

Newegg is a trusted retailer that many people here buy from without consideration at any point. They just newegg without question. The problem is that newegg is being shady. I KNOW there are shadier stores, thats not the point. The point is that newegg is a trusted retailer that everyone recommends in these forums, and people deserve a special heads up. People dont NEED a heads up for stores that have a 3 at resller ratings. They need warning of retailers who have a 9, but on a downhill slide.

So what is your big problem with Newegg? Let me guess, you had an RMA issue, or a package got lost?

OK, lets start up a special thread for you to rant in. Better yet, lets make a whole forum titled "Johnbear007's Newegg Rant" and no one but you will be allowed to post there.

There is a brag and moan thread, and off topic forum to tell you story in. You can also communicate with Newegg to try and solve the problem. If that doesnt work out, then go to resellerratings.com and leave your side of the issue so that ALL off the public can see what happened. That way everyone can know that you finally discovered the truth. That a multimillion dollar company with one of the best track records in history is just a shady, money stealing scam.

And on that note, Johnbear007, yoy're not gonna get a lot of sympathy. If you have an issue with them, isn't it possible it's your fault? Granted, no company is perfect but your stating they aren't even worth being shopped at without spelling it out. Ok, so your post was really about the proper way for you to post your experiences you still included enough info for one to speculate that Newegg and BuyAIB may be one and the same. So what gives, anyway? The Hot Deals whiny threads are usually in the same thread as a hot deal. So if you wanna throw a curve and enter your complaint with the community start a hot deal thread with a valid hot deal or take advantage of this one and lay it all out....mods will lock if they see fit.

Are you guys retarded, I didnt start this thread to whine about my experience, i've said that a bunch of times now. I strated this thread because people have been posting experinces in hot deals that are getting locked concerning newegg sending refurbed products as new, multiple times, not responding to customer service issues etc.

The reasonwhy I felt it deserved that attention was because everyone does so much business with newegg. I'm not 'out to get newegg' here, even though I have had a bad experience with them. I have also had many good.

As i've said countless times now, I simply felt people deserved a heads up.

My god some of you have something stuck up your a$$'s


It wasnt even MY thread that was locked. I saw that threads were being posted in hot deals and being locked, whcih is appropriate, but felt that the issue deserved more attention from the community. I'mnot looking to whine about my own experience or slander newegg, or advocate whine theads in hot deals, I'm simply saying the issue deserves attention, such a sticky somehwere or community notice. The reason why newegg deserves this attention AS IVE STATED MORE THAN ONCE ALREADY. Is not because they have just been having problems, but because they are relied upon so much by the community and are having problems.

If anyone disagrees with that, thats quite alright, but it's rather sickening how confrontational and rude people become. IF you disagree, thats great, but grow up and do it with out resorting to ad hominem arguments.


And for those of you who somehow think this is my own personal crusade, here are some of the links I am refering to. Please take the time to READ the entire thread not just the OP, because that is where you can see that many people more than the OP's are having similiar problems.

Person recieving multiple refurb mobos bought and paid for as NEW. Newegg not responding

Another defective mobo problem

More problesm, with a few fanboy comments

 

[Johnbear007]

Originally posted by: clarkmo

Originally posted by: rudeguy

Originally posted by: Johnbear007

Originally posted by: oldsmoboat

Originally posted by: Evadman

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

that was harsh

Maybe. It just gets old when someone posts and then doesn't bother to try and comprehend the replies.
If it was too harsh, I apologize.

Its alrgiht, I understand. It's kind of like how no one can understand that the point of this thread is not for ME to whine aboutr my experience it is because:

Newegg is a trusted retailer that many people here buy from without consideration at any point. They just newegg without question. The problem is that newegg is being shady. I KNOW there are shadier stores, thats not the point. The point is that newegg is a trusted retailer that everyone recommends in these forums, and people deserve a special heads up. People dont NEED a heads up for stores that have a 3 at resller ratings. They need warning of retailers who have a 9, but on a downhill slide.

So what is your big problem with Newegg? Let me guess, you had an RMA issue, or a package got lost?

OK, lets start up a special thread for you to rant in. Better yet, lets make a whole forum titled "Johnbear007's Newegg Rant" and no one but you will be allowed to post there.

There is a brag and moan thread, and off topic forum to tell you story in. You can also communicate with Newegg to try and solve the problem. If that doesnt work out, then go to resellerratings.com and leave your side of the issue so that ALL off the public can see what happened. That way everyone can know that you finally discovered the truth. That a multimillion dollar company with one of the best track records in history is just a shady, money stealing scam.

And on that note, Johnbear007, yoy're not gonna get a lot of sympathy. If you have an issue with them, isn't it possible it's your fault? Granted, no company is perfect but your stating they aren't even worth being shopped at without spelling it out. Ok, so your post was really about the proper way for you to post your experiences you still included enough info for one to speculate that Newegg and BuyAIB may be one and the same. So what gives, anyway? The Hot Deals whiny threads are usually in the same thread as a hot deal. So if you wanna throw a curve and enter your complaint with the community start a hot deal thread with a valid hot deal or take advantage of this one and lay it all out....mods will lock if they see fit.

And on that note, Johnbear007, yoy're not gonna get a lot of sympathy. If you have an issue with them, isn't it possible it's your fault?

I think I have already said multiple times that i'm not looking for anyones sympathy. Is there a reason you feel the need to be so confrontational? or are you generally justa disagreeable person?

 

[Johnbear007]

Originally posted by: rudeguy

Originally posted by: Johnbear007

Originally posted by: oldsmoboat

Originally posted by: Evadman

Originally posted by: oldsmoboat

Originally posted by: Johnbear007
And thanks to those who just HAD to throw in the ' newegg has been great to me comments ' good for you however thats not the point, as I said in my initial post. Grow up a little and think a little. Good companies can go bad, even the sun will burn out eventually and one day it wont rise.

I have a suggestion for you. Remove your head from your rectum and read it again.

that was harsh

Maybe. It just gets old when someone posts and then doesn't bother to try and comprehend the replies.
If it was too harsh, I apologize.

Its alrgiht, I understand. It's kind of like how no one can understand that the point of this thread is not for ME to whine aboutr my experience it is because:

Newegg is a trusted retailer that many people here buy from without consideration at any point. They just newegg without question. The problem is that newegg is being shady. I KNOW there are shadier stores, thats not the point. The point is that newegg is a trusted retailer that everyone recommends in these forums, and people deserve a special heads up. People dont NEED a heads up for stores that have a 3 at resller ratings. They need warning of retailers who have a 9, but on a downhill slide.

So what is your big problem with Newegg? Let me guess, you had an RMA issue, or a package got lost?

OK, lets start up a special thread for you to rant in. Better yet, lets make a whole forum titled "Johnbear007's Newegg Rant" and no one but you will be allowed to post there.

There is a brag and moan thread, and off topic forum to tell you story in. You can also communicate with Newegg to try and solve the problem. If that doesnt work out, then go to resellerratings.com and leave your side of the issue so that ALL off the public can see what happened. That way everyone can know that you finally discovered the truth. That a multimillion dollar company with one of the best track records in history is just a shady, money stealing scam.

Once again ill reasser that I did not start this thread to complain about my own peoblem. If you really want the details, PM me. Again I will reassert that I am not interested in slandering newegg, as my original post says.

Posts like yours are intentionally confrontational. It is the downside of anonymity on the internet and makes me wish I could speak to you face to face, I guarantee you would be more polite. Please refrain from posting your hateful and confrontational comments in my threads, they are useless and do nothing to serve the community. You are obviously only interested in either blowing off some steam, or simply enjoy hiding behind the anonymity of the internet where you can be and unreasonable and unworthy human being with little repercussion.

 

[KF]

Keep up the good work Johnbear007. You've got a thankless task.

You can see what the problem is though. There are two types of people that respond to posts (besides thread crappers): 1) Those with a suggestion for a solution. 2) Those that are so ticked off at what you said, they have to respond. Since you didn't describe a problem, all you are going to get is 2).

There was one company for which negative threads were allowed. In fact they were endless. People were saying they were crooks, they didn't really exist, they were another company that had beem closed down, etc. This was on a hot deal that was way too good to be true, the kind "hot-dealers" like the best. The outfit made good on it anyway for anyone that would wait and did not want to cancel, unlike most outfits that make a mistake, but after many delays. Their mistake was trying to make good on it. If they just cancelled all the orders like average companies do, they would have been fine. As far as I could tell every bad report was on that one deal. My only guess is that the moderator tried to get in on the deal that went bad. I'd mention the company, but I got a super deal from them on something unrelated and quick shipping. So I was the crapper on that one.

You probably should have just linked to the big thread on the motherboards forum.

 

[olds]

Originally posted by: KF
Keep up the good work Johnbear007. You've got a thankless task.

You can see what the problem is though. There are two types of people that respond to posts (besides thread crappers): 1) Those with a suggestion for a solution. 2) Those that are so ticked off at what you said, they have to respond. Since you didn't describe a problem, all you are going to get is 2).

That's all he got?
Let me rephrase my post.
1. New Egg has always been great to me and I purchase from them without a thought.
2. It would be a shame if that were no longer the case.
(If it is the case, bye-bye New Egg.)

 

[rudeguy]

Posts like yours are intentionally confrontational. It is the downside of anonymity on the internet and makes me wish I could speak to you face to face, I guarantee you would be more polite. Please refrain from posting your hateful and confrontational comments in my threads, they are useless and do nothing to serve the community. You are obviously only interested in either blowing off some steam, or simply enjoy hiding behind the anonymity of the internet where you can be and unreasonable and unworthy human being with little repercussion.

That actually made me laugh. If you ever met me in person you would realize that I am me whether it is in an internet forum or in person. I was responding to the thread that YOU made about Newegg. I will not refrain from posting my thoughts. If you dont like the thoughts of others, maybe you shouldnt post your thoughts on a public forum. You could start up a website dedicated to slandering Newegg and any other conspiracy theories you may have. As far as posting without repercussions, the mods here have shown their authority, and I respect it and follow the rules they have established. You on the other hand wish to change the rules to fit your wants. There is a dedicated thread for such issues in the HD forum, and a whole OT forum to post your rants in.

I can only imagine you being one of my customers. You sound like the kind of person who has no idea how a business runs, and certainly no idea how the real world works. There are things that happen that just suck. There are people you will interact with that you will not get along with. Welcome to life Johnbear007, it sucks, but the alternative isnt so good either.

 

[Renob]

Good job Johnbear007 I agree, the first two years of dealing with NewEgg were perfect not one problem.

This last year there have been 3 problems in 10 orders, two of them were taken care of very fast the 3rd I had to fight for.

So in my eyes they are not the company they used to be.

BTW I still think I use them some more.

But they are no longer the Super Store I thought they were.

 

[rbV5]

I called Newegg back on 9-2 and spoke to a CSR and informed them of a thread in the motherboard forum, I personally had no doubt that it was no more than a mistake and that Newegg would make it right. They told me they were unaware of the issue and said they would check it right out. I also sent them an email with a link. I have since emailed them a couple times when I see the thread bumped with no resolution. Other than speaking on the phone when I first called them, I've received no response as well. I know its not my deal, but it is totally unlike my prior experiences with them.

 

[KristopherKubicki]

I have forwarded your comments over to newegg. They are very concious about feedback so these sorts of comments do help in the long run.

Cheers,

Kristopher

 

[Gaard]

Kris, you should probably forward a link to that other thread in the Motherboard forum, also.

 

[Johnbear007]

Originally posted by: KristopherKubicki
I have forwarded your comments over to newegg. They are very concious about feedback so these sorts of comments do help in the long run.

Cheers,

Kristopher

Thanks Kristopher. I want you to know I really appreciate that. That is exactly the kind of action I was hoping for. I have taken a bit of flack in this thread from some seemingly angry people unfortunatley. However it seems like this thread has had a good affect in that these problems will be brought to newegg from anandtech.

Thanks to all who were either supportive or REASONABLE. I never cared if anyone disagreed with me or not, only that people would think and respond without blind anger or insults. So to those of you who were understanding or reasonable posters, I say thank you very much. You are the kind of people that make a good community, on or offline.