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To all those that got in on the best buy geforce 4 deal

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<< If you don't like it STF out of my thread..This is for people that will actually fight for something rather than lay down and get walked all over. >>



Getting walked over?!?!?

I think it's you guys who are doing the "walking over". You're trying to rip off Best Buy for a honest mistake.

I always believe in the principle of treating others in the same way as how you would like to be treated yourself. If I make a mistake (and since I'm human, I will make mistakes) then I hope others won't jump on me to try to take advantage of the mistake.

It should be obvious that this was probably a pricing error. Stores do not generally offer over 70% off of a new top of the line item before it even comes out. Most people who sign up for this deal knew it was probably a pricing error. But like sharks smelling blood, they decided to place an order and then gamble that Best Buy would honor the price anyway. If not, then they could try the "I'm a victim" ploy to get Best Buy to honor it.

Please be honest -- did you honestly believe that there was no pricing error?

 


<< i don't understand why people feel they have the right to take advantage of a $200 mistake. it was a mistake, human or computer - it doesn't matter; the price was not meant to be $129. anybody who gripes about this is a cheap, whining baby. >>

 
GD Whiny bastards...give it up. How would you like it if you accedently sold something for the wrong price? I did the same thing on sat., I made a $550 deposit, didn't realise there was a cents feild, and told the machene I was depositing $5.50! I went in and told them, and they happily corrected the error!

Armani

EDIT: I am not calling everyone who is getting in this a whiny bastard, just the people whom are calling for us to make best buy give them this price. I too got that letter, and a cancelation notice...but mine has been put back into the system. And today I was going to call them because my account shows they charged it!
 


<< Hey,

Steve of HardOCP/Hypothermia has copies of it.

from this link: http://www.hardforum.com/showthread...fde0&threadid=328339&perpage=15&pagenumber=53

"I have the copies of the website the day of the order, I have the names of all the people and their confirmation numbers, etc. etc. etc.

I am only releasing that type of info to Attorney's though...you be surprised how many sh#tbags from other websites have asked for the same info wanting to use it to poke fun at our readers...seems no one is laughing now though.

http://hypothermia.gamershardware.c...uy_gf4deal.html


FTC is too slow though, we will most likely have an Attorney file for Class Action status first."
>>


yeah sure.
 
Great, more WMCs. Cry me a river. Why do you care in the first place, you didnt even order it! Just another troll trying to get some attention.

--Ben
 
Not everyone who got in on it is a whiny bastard. I managed to order one, & if I don't get it I won't be doing any crying. I figured it was a lottery, a lottery in which I could not really lose. If I get it, great. If not, I'm not out anything except maybe interest on the $136 I charged to my CC.

BTW, in spite of the fact that I did get a cancellation notice I just got this in my e-mail:

Dear Gregg Bishop,

Thank you for shopping at BestBuy.com!

Unfortunately, the following item(s) are still unavailable to be shipped,
but we hope to be able to ship this item(s) to you soon.

If you prefer to cancel this item from your order, please contact our Customer
Care representatives at onlinestore@bestbuy.com or call our Online Store
help center toll-free at 1-888-BESTBUY (1-888-237-8289).

We apologize for any inconvenience this may cause.

ORDER NUMBER: 213XXXX
Order Date: Feb 6, 2002
Credit Card Used: ****************

Item Description Type Qty Web Price Total Status
--------------------------------------------------------------------------------
VisionTek Xtasy GeForce4 Ti 46 --- 1 $129.99 $129.99 On Backorder


Keep in mind, your credit card will only be charged after each item has
left our warehouse.

Your satisfaction is our main goal and we value your business. Thank you
for shopping at BestBuy.com! <http://www.bestbuy.com>


If you have any questions or concerns about your order, here are 4 easy
ways to find the answers:

1. Check your order status online anytime by going to this link and logging
in: http://www.BestBuy.com/Accounts/Signin.asp or by clicking on the "My
Account" button at the top of our website store pages.

2. Visit the Information Center section of our website at: http://www.BestBuy.com/InfoCenter
or by clicking on the "Information Center" button at the top of our website
store pages.

3. Email us anytime at mailto😱nlinestore@bestbuy.com

4. Contact our Customer Care representatives toll-free at 1-888-BESTBUY
(1-888-237-8289).


The lotto might not be over quite yet.

😀

Viper GTS
 
Best Buy should not just send us their typical "we effe'd up AGAIN" message. They should offer us some form of consolation to settle up. The very least they could do is offer the card for a "we're sorry for misleading you price" of $349. But to tell us, "oh, we effe'd up, but rest assured, you can pre-order the card now on the website for the full MSRP of $399." is a slap in the face of consumers. Do I want a lawsuit? Probably not...but I want Best Buy to take these errors seriously and stop stiffing us. A lawsuit would get their attention.
 
Hey,

If I believed it was an error I would drop it. However, I can't believe it was an error. How many of you who are pissing and moaning and KNOW it was an error have actually worked at a major etailer and have any idea of the process involved making changes to a site? If you did you would realize this was not just one person doing it all themselves but at least 3 departments reviewing all changes before they go live? No chance in hell it was a mistake. Basically where I worked it went like this:

1. Product Development team has new product/promo/price change. They get product info/price, photographers take pics for webpage etc.

2. Content department takes info from prod dev and makes changes to web page/database (not the live one but development one). Everything is reviewed to make sure it matches what prod dev gave them.

3. QA (Quality assurance team) gets changes and applies them to qa website (copy of real website) and checks them out. Prod dev checks out this version to make sure its correct. Content also checks out this version to make sure its correct.

4. This was going on front page - all front page items always get extra special scrutiny for errors - usually reviewed by higher managers before going live .

5. There was a deal with visiontek to have them provide an outside link to the card on bb site. This would be coordinated with visiontek and thoroughly tested as well.

Ok so you have 10-12 people reviewing these changes and no one caught it? No way. Also we monitored all our servers 24/7 (we had 5 load balanced web servers) and we were notified (paged) if they got abnormally busy. You could then easily see what was causing it. BB could have shut this down after 20 minutes by just reverting the changes for this card but they let it go on for two hours. Why? To capture all our personal info?

Something fishy about this.

Garet
 


<< I might need to check out the Texas Deceptive Trade Practices Act. >>



Copy of Texas Deceptive Trade Practices Act

Couple of notable portions of this law (DTPA) for Texans only:




<< The DTPA simply requires a customer to seek to purchase or lease a good or service. A customer is not required to actually complete the transaction >>



OK that fits us.

Under "What are the Types of Actions which Violate the DTPA?":



<< 9) advertising goods or services with intent not to sell them as advertised; Smith v. Baldwin, 611 S.W.2d 611, 615 (Tex. 1980); >>



Yes and no for us since they do intend to sell the GF4, but not as advertised.



<< 11) making false or misleading statements of fact concerning the reasons for, existence of, or amount of price reductions; Enterprise-Laredo Assoc. v. Hacha's, Inc., 839 S.W.2d 822, 829-30 (Tex.App.--San Antonio), writ denied per curiam, 843 S.W.2d 476 (Tex. 1992); >>



Would only really apply if the "$200 off" statement really occured. I personally never saw it cuz I jumped directly to the page with the card, I never saw the front page. Was it on the front page at the time. I never saw such words on the item page. Although the words "special preorder" was there which later changed to just preorder. (Isn't that special 🙂 )



<< 23) the failure to disclose information concerning goods or services which was known at the time of the transaction if such failure to disclose such information was intended to induce the consumer into a transaction into which the consumer would not have entered had the information been disclosed; O'Hern v. Hogard, 841 S.W.2d 135 (Tex.App.--Houston [14th Dist.] 1992, no writ); >>



Yea, I guess if I would have known that they were going to do a bait and switch on me, I would have not ordered this item. But I think this is weakest arguement that BB has violated Texas law.

 
a lawsuit to get a video card.... that is just plain sad.

by the time anything is done about it, the geforce 6 will be out and noone will care anymore.
 
Viper GTS, stso: you may live in states that have consumer protection laws for these types of situations...that's why there was a delay between the change of price on the website and the mailing of the cancellation emails. I bet their lawyers had to figure out who they could cancel and who they couldn't. You may stil get your cards. Good for you!
 
Having had my orders cancelled on these types of deals in addition to freezing a large portion of my available credit, companies that make pricing errors should not make the customer responsible for their mistakes. This deal went through multiple levels of quality control and testing groups at Best Buy. It was a gross error on their part involving many individuals. This was not simply a typo made by one person.

 
I ordered at 10:10AM EST. I got both cencellation e-mails, no back order e-mail, and my order is shown as cancelled. I strongly urge all of you who ordered this and are saying no big loss if they don't deliver to reconsider. If nothing else it's this attitude that allows these companies to continue with this level of ineptitude and not do anything about it. And this hurts ALL consumers.

And, even if you got a back-order e-mail, it's going around that if you call and check they will tell you it's cancelled anyway.
 


<< Viper GTS, stso: you may live in states that have consumer protection laws for these types of situations...that's why there was a delay between the change of price on the website and the mailing of the cancellation emails. I bet their lawyers had to figure out who they could cancel and who they couldn't. You may stil get your cards. Good for you! >>



I actually did get a cancellation e-mail. But now it says it's backordered.

I don't really care, & I won't care until they have them in stock. Then I expect to either get the card, or have the funds released on my CC.

Until then, I get to wait.

🙂

Gregg
 


<< I ordered at 10:10AM EST. I got both cencellation e-mails, no back order e-mail, and my order is shown as cancelled. I strongly urge all of you who ordered this and are saying no big loss if they don't deliver to reconsider. It's this attitude that allows these companies to continue with this level of ineptitude and not do anything about it. >>

Give it up, we hear about these kind of pricing errors maybe once every two months, and hardly from the same retailer.
 
For what it's worth, I got a cancellation email on Friday, but nothing since then. The card is still in my account listed as In Process. When clicking on more details, it says it's on back order.

You would think they'd take care of this fiasco and try to cover all their tracks.

I'm 99% sure I'll never see this card, but it's worth the 1 minute of effort I put in to have a chance.
 
I beleive all lot of folks are being a bitchy because they are grade A a-holes who want companies to drop their pants so that they can give them the shaft. If you don't see the bigger picture here, you are an idiot.
 
I'm not going to argue any more about it. You apparently enjoy dropping your pants and getting the shaft from these companies too much for any one to ever change your mind. Enjoy your romance, maybe you'll get a reach around for Valentine's Day.

And here is something relevent I grabbed off of the Hardforums. This guy just became my favorite person for the day.



<<
Ed,
I am quite amused by youre ramblings on the BB GF4 case. I am not sure how educated you are or how much you may know about the law, but from my point of view (being an MBA student of very good academic standing), the people (including me) have a good case against BB. In contract law, especially under the UCC and common law Best buy has an obligation to keep their contract. Not only on contractual basis, but also on the basis of lack "good Faith (which courts have said to be "some type of affirmative action consisting of at last...a design to mislead or to deceive others")". Again, you do not seem to know what you are talking about.
Both the UCC and common law have had precedence in this situation, and there have been discussion in the judiciary and the congressional branches of the US government about how an electronic contract is created. BB's disclaimer means little when it was A. Not present on the ordering form and B. Not readily available in position to the contract. Additionally, once consideration has been exchanged (funds transferred, and the promise of the card), then a contract has been made. The 4 basic parts of a contract is Agreement (when an contract is placed, consisting of an offer, acceptance, and the intention to hold to the contract), Consideration (monetary or goods transactional promises), capacity (whether the company or representative has the capacity to enter into the contract, IE the web site itself has capacity), and finally purpose, which is legal (as in no selling drugs or other illegal items).

Now, once each party has exchanged a contract, and have agreed to the same items (under the mirroring in the Battle of Forms for common law), or even have accepted different terms (under UCC, Battle of Forms do not need to be mirrored), then a contract has been made. The contract is valid once the submit button has been pressed. You cannot back out of a contract and offer a different terms once a contract has been made (take for example the Texaco, Pennzoil, Getty Oil case, where a handshake contract was made an then broken, that was a 10b dollar settlement)

Many companies will say that online policies will be different than brick and mortar policies. However, under the E-Sign act of 2000 (bill clinton signed), "a signature, contract, or other record relating to such transactions may not be denied legal effect, validity, or enforceability solely because it is in electronic form". The purpose of this is because once an on-line transaction is made many companies would claim it as non-legal (best buy), and thus void. Would this be the same if you went and bought the same video card at Best Buy for 129, walked out of the store, and then they came out, tackled you, and made you bring it back? That's more or less what they are doing now.

Under UETA, a contract is made with an electronic mark or signature. This can consist a typed name at the bottom of an e-mail, a fax signature, a clicked through process on a web page where you put "I agree". All of these are acceptable acceptances of a contract.

Additionally, there are different situations when a contract can be voided and damages assessed even when a disclaimer was contained by the contractor. These can be when "surprise" over the disclaimer is evident (in this case the TOS were not readily available, and the voidable contractual language was a surprise due to its difference between BB on-line and BB brick and mortar). Furthermore, when a contract contains a one-sided general release (such as BB's TOS) it can be considered unconscionable with an "absent of meaningful choice". This one-sided ness has to be justified, in this case it is not. And one final point, BB must prove that the TOS's risks were risk neutral or established to be allocated in BB"s favor. However, without the prevalence of the TOS on the ordering page, all of these can be grounds to sue for damages. All of these were presented in Kurshige v Indian Dunes, Inc. In that case, the plaintiff lost, however, all of these were brought up in the case, and could be found to be in favor of the plaintiff.

Basically Ed, you were spouting off about things you have no clue about. I am no lawyer, I am only taking Business/Corporate law presently (and just read the chapters on contracts and warranties under UCC, CIGS, common law, and UCITA). Your trying to get more hits for your web site while stirring up controversy. I would recommend that you stop doing this because all it does it make you look like a fool in the hardware community as a whole. You should stick to what you do best, or at least adequately, heat sink testing, and leave the debate, and legality to people who know what they are talking about.

Furthermore, I will never visit or sponsor your web site again due to your ignorance.

disrespectfully yours,
Shawn M. Piece
>>

 
You guys are all little whining babies. Businesses arent in business to lose money, they are here to gain money, and if they sell it to you at those prices they will lose plenty of money. You guys are all whining about them not giving it to you, how many of you would give it to people if you were the one in charge? I think like no one.
 


<< Businesses arent in business to lose money, they are here to gain money, and if they sell it to you at those prices they will lose plenty of money. >>


While the choice BB made prevents them from losing money in the short-term, it destroys their goodwill with customers, which will cost them money in the future by directing people elsewhere. If Fry's should ever open up here on the East Coast, BB is finished.

Good business realizes that if they don't serve the customer, somebody else would. Here, the customer did absolutely nothing wrong: Best Buy failed and they should be responsible for their actions. Best Buy has offered NOTHING to correct the problem other than saying you can reorder at the full MSRP, which only an idiot would pay.
 
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