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Thumbs up for Sony!

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Microsoft sends you a breaker so when your Xbox catches on fire you can't blame their faulty power supplies.
 
Originally posted by: Modeps
I'd send mine back too, but I already sliced the warranty sticker so I could fix the DRE myself.
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They will fix it regardless. That is what the rep told me.
 
Originally posted by: mpitts
Originally posted by: KLin
Why are they doing this? Are they acknowledging the disc read error as a design flaw?
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I am not sure, but the rep I talked to told me that my problem was covered under a "No Fee Offer" from their Consumer Services department.

Hard to believe that they are going to replace it, considering it is WELL out of warranty.

I know a lot of people bitch about companies and take shots, but I wanted to give Sony credit for taking responsibility for a known problem and taking care of their customers.
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Interesting.

Well glad they are doing something good for you and not shafting you!

I think a nice shout out to a company that does some good CS work is always good 🙂

Koing
 
Thanks OP.

Do you think I still can call SONY eventhough I already open my PS2 and put modchip on it?
My PS2 just die recently 🙁
I think I bought it on 1999 or 2000.
 
Originally posted by: pecel
Thanks OP.

Do you think I still can call SONY eventhough I already open my PS2 and put modchip on it?
My PS2 just die recently 🙁
I think I bought it on 1999 or 2000.
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If you put a modchip in it, it probably won't be covered.
 
Hmm, I haven't played my PS2 in forever. Just don't feel like it anymore. Nice to see they took care of it though. 🙂
 
Originally posted by: mpitts
I bought a PS2 on the launch date (October 26th, 2000).

Just this past week, I started getting the dreaded Disc Read Error when trying to play any game on a blue disc. DVDs and silver discs worked fine.

I called Sony's support and they are replacing my 4 1/2 year old unit for free! All I have to do is ship my PS2 to them and they will be sending me a replacement in 7-10 days.

All I can say is :thumbsup: to Sony.
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Same here, it got dropped and I had to pry it open because it was a rented game with it. I went back to EB they took it back no problem even though I got it the day it came out.

Sony tech support was.. great..
 
that is sweet
i wonder if they will just replace the dvd drive or give you a whole other refurbished unit or a brand new unit? one of the new mini ps2's?
 
Originally posted by: BillyBatson
that is sweet
i wonder if they will just replace the dvd drive or give you a whole other refurbished unit or a brand new unit? one of the new mini ps2's?
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As soon as I get the replacement, I will post an update.
 
... if someone hit you in the face full force, would you thank them and give them a :thumbsup: if they later bandaged you up? 😕
 
They've done the same thing for me, and I've sent them three PS2's with the same error. They are a little hesitant at first, but I think they do realize it is a design flaw (especially the launch models), and cave in pretty easily if you put up a small fuss.
 
Originally posted by: Gurck
... if someone hit you in the face full force, would you thank them and give them a :thumbsup: if they later bandaged you up? 😕
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that's a retarded analogy

EDIT: Oh and I've seen your posts about how much you love Sony so I guess that hardly biased comparison wasn't surprising.
 
Originally posted by: Gurck
... if someone hit you in the face full force, would you thank them and give them a :thumbsup: if they later bandaged you up? 😕
Click to expand...

I had my PS2 for 4 1/2 years. It endured a lot of use. The fact that a company is willing to replace it for me free of charge even though is is years out of warranty is a good thing.

Go troll in someone else's thread.
 
Originally posted by: mpitts
Originally posted by: Gurck
... if someone hit you in the face full force, would you thank them and give them a :thumbsup: if they later bandaged you up? 😕
Click to expand...

I had my PS2 for 4 1/2 years. It endured a lot of use. The fact that a company is willing to replace it for me free of charge even though is is years out of warranty is a good thing.

Go troll in someone else's thread.
Click to expand...

Yours is an isolated incident related specifically to one product, their cash cow the PS2. Look up all the problems with Sony on AVS forum or Audioreview and you'll see people beg to differ. I would not paint Sony as the altruistic entity that you are because I have had the complete opposite response from their CS even though I bought a top of the line product from them that also had a design flaw.
 
Originally posted by: Doggiedog
Originally posted by: mpitts
Originally posted by: Gurck
... if someone hit you in the face full force, would you thank them and give them a :thumbsup: if they later bandaged you up? 😕
Click to expand...

I had my PS2 for 4 1/2 years. It endured a lot of use. The fact that a company is willing to replace it for me free of charge even though is is years out of warranty is a good thing.

Go troll in someone else's thread.
Click to expand...

Yours is an isolated incident related specifically to one product, their cash cow the PS2. Look up all the problems with Sony on AVS forum or Audioreview and you'll see people beg to differ. I would not paint Sony as the altruistic entity that you are because I have had the complete opposite response from their CS even though I bought a top of the line product from them that also had a design flaw.
Click to expand...


The only Sony products I buy anymore are video game consoles.
 
Originally posted by: mpitts
Originally posted by: Doggiedog
Originally posted by: mpitts
Originally posted by: Gurck
... if someone hit you in the face full force, would you thank them and give them a :thumbsup: if they later bandaged you up? 😕
Click to expand...

I had my PS2 for 4 1/2 years. It endured a lot of use. The fact that a company is willing to replace it for me free of charge even though is is years out of warranty is a good thing.

Go troll in someone else's thread.
Click to expand...

Yours is an isolated incident related specifically to one product, their cash cow the PS2. Look up all the problems with Sony on AVS forum or Audioreview and you'll see people beg to differ. I would not paint Sony as the altruistic entity that you are because I have had the complete opposite response from their CS even though I bought a top of the line product from them that also had a design flaw.
Click to expand...


The only Sony products I buy anymore are video game consoles.
Click to expand...

I promised myself I would never buy a Sony product again even though I used to be an all-Sony house.

I broke my rule and bought a PSP last week. Sounds like they are having a lot of issues with the PSP too now. If my PSP goes bad, you will never see me buying Sony again. I'll probably go ballistic too.
 
Originally posted by: Doggiedog
Originally posted by: mpitts
Originally posted by: Doggiedog
Originally posted by: mpitts
Originally posted by: Gurck
... if someone hit you in the face full force, would you thank them and give them a :thumbsup: if they later bandaged you up? 😕
Click to expand...

I had my PS2 for 4 1/2 years. It endured a lot of use. The fact that a company is willing to replace it for me free of charge even though is is years out of warranty is a good thing.

Go troll in someone else's thread.
Click to expand...

Yours is an isolated incident related specifically to one product, their cash cow the PS2. Look up all the problems with Sony on AVS forum or Audioreview and you'll see people beg to differ. I would not paint Sony as the altruistic entity that you are because I have had the complete opposite response from their CS even though I bought a top of the line product from them that also had a design flaw.
Click to expand...


The only Sony products I buy anymore are video game consoles.
Click to expand...

I promised myself I would never buy a Sony product again even though I used to be an all-Sony house.

I broke my rule and bought a PSP last week. Sounds like they are having a lot of issues with the PSP too now. If my PSP goes bad, you will never see me buying Sony again. I'll probably go ballistic too.
Click to expand...

Same here. I used to buy all Sony products. I stopped a few years ago becuase of all the problems people I knew (and people online) were having.

I only buy Toshiba TVs right now. I have been very happy with them.

If someone else made a Playstation 2, I would buy it from them. Same with the PSP. I have been lucky with my consoles from Sony. I know a lot of people haven't been as lucky.

If I have problems with my PSP, I will take it back. Mine came out of the box working perfectly and I love it.
 
Originally posted by: mugs
Originally posted by: Doggiedog
The next was my 12 month old $600 DVD player with the dreaded C:13:00 error.
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I had one of those, died two months out of warranty. After I read how widespread the problem was, it'll take a heck of a lot of incentive to get me to buy another Sony product.
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My aunt works for Sony so we have a few of their products (couldn't resist the deals)... anyway, we've had good fortune with our 57" HDTV as well as a NS715p DVD player. I only got the C:13 error on the DVD player when I tried to make it play some CDRs/CDRWs (as VCDs). Never a problem with legit discs (plays DVDRs fine too) and never a problem with the tv in the 3 years we've owned it.
 
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