• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Thumbs up for Sony!

M

mpitts

Lifer
I bought a PS2 on the launch date (October 26th, 2000).

Just this past week, I started getting the dreaded Disc Read Error when trying to play any game on a blue disc. DVDs and silver discs worked fine.

I called Sony's support and they are replacing my 4 1/2 year old unit for free! All I have to do is ship my PS2 to them and they will be sending me a replacement in 7-10 days.

All I can say is :thumbsup: to Sony.


UPDATE: I got my replacement PS2 today. Looks brand new and works perfectly.

Thanks Sony!
 
thats pretty good.

xbox gives you only a one year warranty. I'm sure they know about the problem and that's why they are giving the exchange to you for free.
 
Wow! That's beats the hell out of MS, who has basically said tough sh!t to all their Xbox owners with the Thompson drives.
 
XBOX should replace Thomson drives regardless then. 🙁 I haven't personally had problems, but ya know what I mean.
 
Originally posted by: mpitts
I bought a PS2 on the launch date (October 26th, 2000).

Just this past week, I started getting the dreaded Disc Read Error when trying to play any game on a blue disc. DVDs and silver discs worked fine.

I called Sony's support and they are replacing my 4 1/2 year old unit for free! All I have to do is ship my PS2 to them and they will be sending me a replacement in 7-10 days.

All I can say is :thumbsup: to Sony.
Click to expand...

If you're lucky they'll give you the little one! It's way cool 🙂

Jason
 
Originally posted by: KLin
Why are they doing this? Are they acknowledging the disc read error as a design flaw?
Click to expand...

I am not sure, but the rep I talked to told me that my problem was covered under a "No Fee Offer" from their Consumer Services department.

Hard to believe that they are going to replace it, considering it is WELL out of warranty.

I know a lot of people bitch about companies and take shots, but I wanted to give Sony credit for taking responsibility for a known problem and taking care of their customers.
 
Originally posted by: DragonMasterAlex
Originally posted by: mpitts
I bought a PS2 on the launch date (October 26th, 2000).

Just this past week, I started getting the dreaded Disc Read Error when trying to play any game on a blue disc. DVDs and silver discs worked fine.

I called Sony's support and they are replacing my 4 1/2 year old unit for free! All I have to do is ship my PS2 to them and they will be sending me a replacement in 7-10 days.

All I can say is :thumbsup: to Sony.
Click to expand...

If you're lucky they'll give you the little one! It's way cool 🙂

Jason
Click to expand...

The funny part about it is I have already replaced my PS2 with the new PSTwo, so now I am going to have two PS2's. Looks like I am going to have one for sale on the FS/T forum soon. 😀
 
Originally posted by: mpitts
Originally posted by: KLin
Why are they doing this? Are they acknowledging the disc read error as a design flaw?
Click to expand...

I am not sure, but the rep I talked to told me that my problem was covered under a "No Fee Offer" from their Consumer Services department.

Hard to believe that they are going to replace it, considering it is WELL out of warranty.

I know a lot of people bitch about companies and take shots, but I wanted to give Sony credit for taking responsibility for a known problem and taking care of their customers.
Click to expand...

So they replace your $150 PS2 but shaft me on my $3000 18 month old Sony Wega? Damn.
 
Originally posted by: Doggiedog
Is this some sort of April fools joke?

I guess they need to try and salvage a part of their business that doesn't suck.
Click to expand...

It's no joke. And the replacement unit that I am receiving comes with a 90-day warranty as well . 😀

Here is the number I called, in case anyone else out there is having the same problem.

1-800-345-7669

My understanding is that if you are having the Disc Read Errors, they will take care of it at no cost.

 
Originally posted by: Doggiedog
Originally posted by: mpitts
Originally posted by: KLin
Why are they doing this? Are they acknowledging the disc read error as a design flaw?
Click to expand...

I am not sure, but the rep I talked to told me that my problem was covered under a "No Fee Offer" from their Consumer Services department.

Hard to believe that they are going to replace it, considering it is WELL out of warranty.

I know a lot of people bitch about companies and take shots, but I wanted to give Sony credit for taking responsibility for a known problem and taking care of their customers.
Click to expand...

So they replace your $150 PS2 but shaft me on my $3000 18 month old Sony Wega? Damn.
Click to expand...

Damn, that sucks. 🙁 What was wrong with the Wega?
 
Originally posted by: mpitts
I bought a PS2 on the launch date (October 26th, 2000).

Just this past week, I started getting the dreaded Disc Read Error when trying to play any game on a blue disc. DVDs and silver discs worked fine.

I called Sony's support and they are replacing my 4 1/2 year old unit for free! All I have to do is ship my PS2 to them and they will be sending me a replacement in 7-10 days.

All I can say is :thumbsup: to Sony.
Click to expand...

What number did you call? I have that problem too!
 
Originally posted by: mpitts
Originally posted by: KLin
Why are they doing this? Are they acknowledging the disc read error as a design flaw?
Click to expand...

I am not sure, but the rep I talked to told me that my problem was covered under a "No Fee Offer" from their Consumer Services department.

Hard to believe that they are going to replace it, considering it is WELL out of warranty.

I know a lot of people bitch about companies and take shots, but I wanted to give Sony credit for taking responsibility for a known problem and taking care of their customers.
Click to expand...

They are doing this because there was a class action lawsuit concerning some models of the PS2 and that specific flaw. I worked at EB for some time and you have no idea the volume of PS2s we'd get that couldn't read one type of disc or another.
 
Originally posted by: LASTGUY2GETPS2
Originally posted by: mpitts
I bought a PS2 on the launch date (October 26th, 2000).

Just this past week, I started getting the dreaded Disc Read Error when trying to play any game on a blue disc. DVDs and silver discs worked fine.

I called Sony's support and they are replacing my 4 1/2 year old unit for free! All I have to do is ship my PS2 to them and they will be sending me a replacement in 7-10 days.

All I can say is :thumbsup: to Sony.
Click to expand...

What number did you call? I have that problem too!
Click to expand...

1-800-345-7669
 
Originally posted by: mpitts
Originally posted by: Doggiedog
Originally posted by: mpitts
Originally posted by: KLin
Why are they doing this? Are they acknowledging the disc read error as a design flaw?
Click to expand...

I am not sure, but the rep I talked to told me that my problem was covered under a "No Fee Offer" from their Consumer Services department.

Hard to believe that they are going to replace it, considering it is WELL out of warranty.

I know a lot of people bitch about companies and take shots, but I wanted to give Sony credit for taking responsibility for a known problem and taking care of their customers.
Click to expand...

So they replace your $150 PS2 but shaft me on my $3000 18 month old Sony Wega? Damn.
Click to expand...

Damn, that sucks. 🙁 What was wrong with the Wega?
Click to expand...

Defective D-board. Its a ~$1,000 part that goes bad after about a year. The TV won't turn on. There are tons of these TVs with that problem.

That's not my only problem I had with Sony and their CS but the most expensive. The next was my 12 month old $600 DVD player with the dreaded C:13:00 error.

Then I had 2 brand new $1200 defective G500 monitors which they replaced.

Etc. Etc.
 
Originally posted by: Doggiedog
Originally posted by: mpitts
Originally posted by: Doggiedog
Originally posted by: mpitts
Originally posted by: KLin
Why are they doing this? Are they acknowledging the disc read error as a design flaw?
Click to expand...

I am not sure, but the rep I talked to told me that my problem was covered under a "No Fee Offer" from their Consumer Services department.

Hard to believe that they are going to replace it, considering it is WELL out of warranty.

I know a lot of people bitch about companies and take shots, but I wanted to give Sony credit for taking responsibility for a known problem and taking care of their customers.
Click to expand...

So they replace your $150 PS2 but shaft me on my $3000 18 month old Sony Wega? Damn.
Click to expand...

Damn, that sucks. 🙁 What was wrong with the Wega?
Click to expand...

Defective D-board. Its a ~$1,000 part that goes bad after about a year. The TV won't turn on. There are tons of these TVs with that problem.

That's not my only problem I had with Sony and their CS but the most expensive. The next was my 12 month old $600 DVD player with the dreaded C:13:00 error.

Then I had 2 brand new $1200 defective G500 monitors which they replaced.

Etc. Etc.
Click to expand...

Damn, that sucks. I went through similar interations with Panasonic and their DVD-A110 DVD player about six years ago. Known problem with the laser, but Panasonic wouldn't fess up to it and I wound up having to replace it. And as you are aware, DVD players were not cheap back then.

Sorry to hear about all of your problems. Honestly, I stopped buying Sony TVs three years ago. I stick with Toshiba nowadays.
 
Originally posted by: Doggiedog
The next was my 12 month old $600 DVD player with the dreaded C:13:00 error.
Click to expand...

I had one of those, died two months out of warranty. After I read how widespread the problem was, it'll take a heck of a lot of incentive to get me to buy another Sony product.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top