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Things I hate about computer users....

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Originally posted by: nan0bug
Him: Listen, I'm an MCSE, I know what I'm talking about
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Truthfully, I would rather work with someone inexperienced and willing to listen to simple instruction than a snobby know-it-all that cuts you off before you can finish sentances. If you know your way around a network, fine. You don't know your way around OUR network though, so sit back and let me drive. YOu'll get further that way---trust me.

 
Originally posted by: Red Dawn
Originally posted by: bigalt
christ, you tech support monkeys wouldn't have jobs if people didn't call all day with stupid questions. i bet the indians don't complain when they get stupid calls.
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Birdiie Num Num!
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That's because neither party could understand each other.
 
Originally posted by: Fritzo
Originally posted by: nan0bug
Him: Listen, I'm an MCSE, I know what I'm talking about
Click to expand...

Truthfully, I would rather work with someone inexperienced and willing to listen to simple instruction than a snobby know-it-all that cuts you off before you can finish sentances. If you know your way around a network, fine. You don't know your way around OUR network though, so sit back and let me drive. YOu'll get further that way---trust me.
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Obvious exception being if the caller is a current employee calling to say "Uh dudes, Seattle just dropped off the map, you might want to take your break.... NOW"
 
Originally posted by: Fritzo
Originally posted by: nan0bug
Him: Listen, I'm an MCSE, I know what I'm talking about
Click to expand...

Truthfully, I would rather work with someone inexperienced and willing to listen to simple instruction than a snobby know-it-all that cuts you off before you can finish sentances. If you know your way around a network, fine. You don't know your way around OUR network though, so sit back and let me drive. YOu'll get further that way---trust me.
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Oh most definately. I'm pretty patient with people when I'm trying to help them as long as they're willing to let me help them. Its when they complain, drag their feet, or act like know it alls that I start to get irritated. I mean, you just wanna yell at them "WHY DID YOU CALL IF YOU DONT WANT MY HELP?@!$#?@!$"

That MCSE guy really pushed my buttons though. He got pretty angry when I told him I had a GED.

 
Originally posted by: Fritzo
Originally posted by: waggy
yeah its a pity that not everyone is an expert on computers. man that would make your job sooo much easer eh?

oh wait..if they were experts you wouldn't have a job. oh darn. now what?
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Absolutely nothing on the list had anything to do with someone being an expert on a computer. It had to do with common sense. I'm MORE than happy to help people that have a legitimate problem. Unfortunately, 8/10 people do not have them.
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I only want to help people who pay me and even then it's kind of iffy.
 
I had a deusey in the labs the other day. A girl came up with a disk and asked if we could format it for IBM. My co-worker didn't know how to format a diskette (we'll call that sign number one that it was going to be an interesting day) so it got passed to me. I took a look at the disketter and noticed that it was originally formatted IBM (i.e. when purchased it was pre-formatted). I asked why she needed it formatted to IBM since it was already pre-formatted and she replied that it had been re-formatted for Mac a while ago. I kind of wondered how she'd managed to format it for Mac and didn't know how to format it for IBM again but I figured she might have just had someone in the labs do it.

Standard question, "You have everything that you need saved off of the disk, right?"

Her reply, "No, why would I?"

Me: Formatting erases everything on the disk.

Her: No it doesn't.

Me: *blink* Uh, yes it does.

Her: You must be doing it the wrong way then.

Me: No, there's only one way to format a disk.

Her: They formatted it before and it didn't erase anything.

Me: Then they didn't format it. *begins wondering which idiot co-worker told her we could format without erasing*

Her: Yes they did! They formatted it and nothing was lost from the disk, this happened before when the PC wouldn't read my disk.

Me: No, they didn't. They may have told you they did, but they didn't. You can't format a disk without losing the data. How did the disk get Mac formatted anyway?

Her: I accidentally put it into a Mac the other day and the Mac read it, so now it's Mac formatted.

Me: That doesn't mean it's Mac formatted, Macs can read IBM formatted diskettes.

Her: I know that, but now I'm trying to read it on a PC and they only read IBM format.

Me: *blink* But the disk isn't Mac formatted just by putting it in the Mac drive.

Her: But I put it in the Mac drive.

Me: Will the IBM read it?

Her: No.

Me: Did you try?

Her: No. But it's not going to read a Mac formatted disk.

Me: Just humour me and try.

Her: OK, but it's not going to work. Oh. Huh. It worked. Cool.

Me: *bangs head on desk*
 
Originally posted by: Zenmervolt
I had a deusey in the labs the other day. A girl came up with a disk and asked if we could format it for IBM. My co-worker didn't know how to format a diskette (we'll call that sign number one that it was going to be an interesting day) so it got passed to me. I took a look at the disketter and noticed that it was originally formatted IBM (i.e. when purchased it was pre-formatted). I asked why she needed it formatted to IBM since it was already pre-formatted and she replied that it had been re-formatted for Mac a while ago. I kind of wondered how she'd managed to format it for Mac and didn't know how to format it for IBM again but I figured she might have just had someone in the labs do it.

Standard question, "You have everything that you need saved off of the disk, right?"

Her reply, "No, why would I?"

Me: Formatting erases everything on the disk.

Her: No it doesn't.

Me: *blink* Uh, yes it does.

Her: You must be doing it the wrong way then.

Me: No, there's only one way to format a disk.

Her: They formatted it before and it didn't erase anything.

Me: Then they didn't format it. *begins wondering which idiot co-worker told her we could format without erasing*

Her: Yes they did! They formatted it and nothing was lost from the disk, this happened before when the PC wouldn't read my disk.

Me: No, they didn't. They may have told you they did, but they didn't. You can't format a disk without losing the data. How did the disk get Mac formatted anyway?

Her: I accidentally put it into a Mac the other day and the Mac read it, so now it's Mac formatted.

Me: That doesn't mean it's Mac formatted, Macs can read IBM formatted diskettes.

Her: I know that, but now I'm trying to read it on a PC and they only read IBM format.

Me: *blink* But the disk isn't Mac formatted just by putting it in the Mac drive.

Her: But I put it in the Mac drive.

Me: Will the IBM read it?

Her: No.

Me: Did you try?

Her: No. But it's not going to read a Mac formatted disk.

Me: Just humour me and try.

Her: OK, but it's not going to work. Oh. Huh. It worked. Cool.

Me: *bangs head on desk*
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lol
 
We have some of the users that try things on their own and then we have to clean up after their messes. The typical "just know enough to be dangerous" users.

One more thing, I can't stand users that wait until the last minute (5 minutes before the presentation/clients/VP come in) to call us for help and then stand around to look over our shoulder and pressure us to do things faster. LOL.
 
Originally posted by: Zenmervolt
I had a deusey in the labs the other day. A girl came up with a disk and asked if we could format it for IBM. My co-worker didn't know how to format a diskette (we'll call that sign number one that it was going to be an interesting day) so it got passed to me. I took a look at the disketter and noticed that it was originally formatted IBM (i.e. when purchased it was pre-formatted). I asked why she needed it formatted to IBM since it was already pre-formatted and she replied that it had been re-formatted for Mac a while ago. I kind of wondered how she'd managed to format it for Mac and didn't know how to format it for IBM again but I figured she might have just had someone in the labs do it.

Standard question, "You have everything that you need saved off of the disk, right?"

Her reply, "No, why would I?"

Me: Formatting erases everything on the disk.

Her: No it doesn't.

Me: *blink* Uh, yes it does.

Her: You must be doing it the wrong way then.

Me: No, there's only one way to format a disk.

Her: They formatted it before and it didn't erase anything.

Me: Then they didn't format it. *begins wondering which idiot co-worker told her we could format without erasing*

Her: Yes they did! They formatted it and nothing was lost from the disk, this happened before when the PC wouldn't read my disk.

Me: No, they didn't. They may have told you they did, but they didn't. You can't format a disk without losing the data. How did the disk get Mac formatted anyway?

Her: I accidentally put it into a Mac the other day and the Mac read it, so now it's Mac formatted.

Me: That doesn't mean it's Mac formatted, Macs can read IBM formatted diskettes.

Her: I know that, but now I'm trying to read it on a PC and they only read IBM format.

Me: *blink* But the disk isn't Mac formatted just by putting it in the Mac drive.

Her: But I put it in the Mac drive.

Me: Will the IBM read it?

Her: No.

Me: Did you try?

Her: No. But it's not going to read a Mac formatted disk.

Me: Just humour me and try.

Her: OK, but it's not going to work. Oh. Huh. It worked. Cool.

Me: *bangs head on desk*
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Now she thinks the "IBM" formatted it when it read it, probably. 😉
 
Originally posted by: EyeMWing
Originally posted by: DeathByAnts
The next person to call the tower/case/chassis a "CPU" gets decked!!
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Quite frankly, there isn't much else to call the damned thing. Case refers to the outer shell. Tower doesn't really apply well to some systems (Particularly *desktop* systems and many prefabs which resemble a low rise apartment complex more than a tower). Chassis is just a synonym for case. Us techno-people developed the term 'box' (plural: boxen) for this, but John Q would probably go get the packing material.
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You could call it a computer.
 
Originally posted by: godspeedx
Originally posted by: EyeMWing
Originally posted by: DeathByAnts
The next person to call the tower/case/chassis a "CPU" gets decked!!
Click to expand...

Quite frankly, there isn't much else to call the damned thing. Case refers to the outer shell. Tower doesn't really apply well to some systems (Particularly *desktop* systems and many prefabs which resemble a low rise apartment complex more than a tower). Chassis is just a synonym for case. Us techno-people developed the term 'box' (plural: boxen) for this, but John Q would probably go get the packing material.
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You could call it a computer.
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I agree,
Isn't that what it is called?
 
To play Devil's Advocate here, why should you care? You're getting paid to answer stupid questions! Look at it like taking money from a stupid person!
 
Originally posted by: CraigRT
4. If you call the nice people on a support line, please call about something they're supposed to fix. Stop calling your Internet provider because your printer won't work. Stop calling your computer manufacturer because your $10 web cam won't install...enough already!
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my biggest peeve of all... picking up my phone and someone wants help on something that in no way relates to me... and even worse, when they think we should fix the problem even after they have been told its not our responsibility... LAME.
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I get calls like that all the time. Maybe it's just me, but you'd think that if your company has an Accounting dept, that the people should be calling the bean counters for help figuring out where to put their numbers at the end of the day (I work for Safeway).

I also get tons of calls from people that you just want to slap upside their heads. Repeatedly. Things like those memo's that tell them when a server is going down for maintenance (yeah, those memo's that we sent to everyone (and got the read receipt for your email account on) just didn't get to you. Or when a computer hangs, and you have to have them reboot it (apparently, Accusync monitors also double as servers in the stores), only to have them tell you that they don't use computers (odd, cause you can hear the computer fans in the background).

One thing I'd like to see implemented as a requirement in the stores (and most other companies) is a requirement to be able to read/comprehend basic literature. I'm scared to get prescriptions filled after talking to some of our brighter pharmacists...

Still, at least I've got kindred souls around to swap stories with. Oh, I've got computer stupidities to read about as well for a good laugh. :beer:
 
Originally posted by: bigalt
christ, you tech support monkeys wouldn't have jobs if people didn't call all day with stupid questions. i bet the indians don't complain when they get stupid calls.
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Right...we wouldn't have to help people configure any accounts, help with ordinary tech questions, or order parts or anything like that, would we? Oh, and I've heard people from both India and the Philipines complain about stupid callers (we have tech centers in both places).
 
7. Awesome! You just got a new 4 megapixel camera! Too bad you a) don't have over a 3rd grade reading comprehension b) are too busy, or c) are much too important to read the manual and know that each picture at full resolution is going to be around 1MB. When you email those 12 pictures of your thumb and 4 pictures of kids with red eyes all at once, your grandma on dialup is going to have to download a 16MB attachment. This results in a call to your ISP. When the suggestion of "lowering the resolution" is suggested, a response similar to that listed in listing #5 is usually the response.
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LOL
 
Originally posted by: jester79
Originally posted by: CraigRT
4. If you call the nice people on a support line, please call about something they're supposed to fix. Stop calling your Internet provider because your printer won't work. Stop calling your computer manufacturer because your $10 web cam won't install...enough already!
Click to expand...

my biggest peeve of all... picking up my phone and someone wants help on something that in no way relates to me... and even worse, when they think we should fix the problem even after they have been told its not our responsibility... LAME.
Click to expand...

I get calls like that all the time. Maybe it's just me, but you'd think that if your company has an Accounting dept, that the people should be calling the bean counters for help figuring out where to put their numbers at the end of the day (I work for Safeway).

I also get tons of calls from people that you just want to slap upside their heads. Repeatedly. Things like those memo's that tell them when a server is going down for maintenance (yeah, those memo's that we sent to everyone (and got the read receipt for your email account on) just didn't get to you. Or when a computer hangs, and you have to have them reboot it (apparently, Accusync monitors also double as servers in the stores), only to have them tell you that they don't use computers (odd, cause you can hear the computer fans in the background).

One thing I'd like to see implemented as a requirement in the stores (and most other companies) is a requirement to be able to read/comprehend basic literature. I'm scared to get prescriptions filled after talking to some of our brighter pharmacists...

Still, at least I've got kindred souls around to swap stories with. Oh, I've got computer stupidities to read about as well for a good laugh. :beer:
Click to expand...
Man, the smoke stories in your link are a hoot!
 
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