There's a reason that T-Mobile is so goddamn cheap...

[NikPreviousAcct]

!! I just found out that T-Mobile has been charging me for 500 extra SMS and T-Zones each month (total of just under 10 per month for both), even after I added the Sidekick feature which gives me an unlimited amount of both! Grr... I always used to feel terrible telling the customer that we've been overcharging them for months and nobody noticing... Now I know why I felt so terrible about having to tell them. :|

 

[dethman]

boo fvcking hoo. you used the minutes, pay for them. you're not entitled to a damn thing. just because you USED to work for them you think yo'ure special?

PLEASE.

 

[virtueixi]

Originally posted by: theNEOone

Originally posted by: FFMCobalt
When did I bitch that I deserve to go over my minutes and never pay an extra dime? When did I bitch that I should get to go over my minutes and get a credit every single time it happens? I've gone over my minutes before. I have never once asked for a credit from the company when I had the right, under their company policy, to do so.

All you ass monkeys just FVCK OFF!

And why are you calling me a Jew?

this is the problem, you dipsh!t: it's clear (regardless of your claims), that you are pissed about having to pay a $400 phone bill. had you gone $5 over, and not been given a "credit" you wouldn't give two sh!ts. but instead, you're a complete jerk off, and have to whine about PAYING FOR THE MINUTES YOU USED ON YOUR PHONE. oh dear god, the tragedy. who would have thought? actually paying for a service??!?!?! blasphemy! and then, saying things like "fvck off" to people that are hitting you w/ the reality of things. just, wow. (lemme guess, you were fired from tmobile?)

secondly, you can say whatever you want, but we have absolutely no proof that tmobile's policy is to extend a credit courtesy to loyal customers. you just expect us to take your word for it. even if something similar would be included, it would be just that - a fvcking COURTESY.

i had tmobile for more than two years, and spent about 4 times as much as you. they have nothing but great customer service, which i leraned the hard way by going w/ AT&T for the past 9 months.

oh, and regarding the "jew" comment, read the post that i linked above and you'll understand why.


=|

I also have T-mobile. I haven't had any problems with them either. I also think it is stupid to expect them to toss out a $400 bill. I'll bet you that you called them expecting them to just make the bill disapear like magic and ended up being as rude and obnoxious as you are in this thread. If you think that the 400 minutes were a mistake then prove it, otherwise don't be expecting anything for free.

 

[MAME]

Originally posted by: FFMCobalt

Originally posted by: MAME
wtf? you're mad because you have to pay for going over your limit? that's so dumb

wtf? you're confused because you didn't read the thread? that's so dumb

I read the op so unless there's some huge revelation (which apparently there isn't since you're arguing with everyone still) then you acting like a child. pay the bill and grow up

 

[NikPreviousAcct]

Originally posted by: dethman
boo fvcking hoo. you used the minutes, pay for them. you're not entitled to a damn thing. just because you USED to work for them you think yo'ure special?

PLEASE.

It hasn't been determined whether I actually used the minutes or not. Jesus christ...

 

[NikPreviousAcct]

I'm not sure why I can't reply, but I have a huge reply that AT won't accept... It won't give me a reason why the reply box just refreshes instead of posting it.

 

[ItsPat]

T-mobile CS has been great to me for over 3 years. You must of just been unlucky, all of the ones I've talked to have been super friendly and helpful.

 

[MAME]

REENACTMENT:
ffm: oh sh!t! I spent too much time on the phone and now they expect me to pay for my minutes! *calls t-mobile*

t-mobile: How can we help yo..

ffm: You over charged me and I don't want to pay

t-mobile: Sir, you clearly went over your 400 minu...

ffm: LET ME SPEAK TO YOUR MANAGER!@!@

t-mobile: One moment please....This is the manager, how can I help yo...

ffm: HOW DARE YOU CHARGE ME FOR USING TOO MANY MINUTES! I DEMAND THAT THIS CHARGE BE DROPPED AND YOU GIVE ME A CHECK FOR $100

t-mobile: I'm sorry Sir but you ust pay for the time you used.

ffm: IMPOSSIBLE! DON'T YOU KNOW WHO I AM?! I USED TO WORK THERE AND I SHOULD NEVER PAY FOR USING TOO MANY MINUTES.

t-mobile: I'm sorry but the bill remains at the said amount. Good day.

ffm: OFF TO ATOT I GO TO COMPLAIN ABOUT HOW MUCH T-MOBILE SUCKS AND HOW RIGHT I AM.

 

[fs5]

Originally posted by: FFMCobalt

Originally posted by: dethman
boo fvcking hoo. you used the minutes, pay for them. you're not entitled to a damn thing. just because you USED to work for them you think yo'ure special?

PLEASE.

It hasn't been determined whether I actually used the minutes or not. Jesus christ...

uh..

Fvcking customer service. For the past three months, I have used less than 400 minutes TOTAL over all three months combined, and paying $88 for it. This month has been quite the damn roller coaster. I have 400 minutes allowed on my plan and managed to use 800. I used them, fine.

so did you use them or not. You're complaining about minutes you actually USED... I guess in American you can just whine and cry until you get what you want. :roll:

 

[theNEOone]

Originally posted by: FFMCobalt

Originally posted by: dethman
boo fvcking hoo. you used the minutes, pay for them. you're not entitled to a damn thing. just because you USED to work for them you think yo'ure special?

PLEASE.

It hasn't been determined whether I actually used the minutes or not. Jesus christ...

oooohhh, ok. i understand now :roll:

Originally posted by: FFMCobalt
This month has been quite the damn roller coaster. I have 400 minutes allowed on my plan and managed to use 800. I used them, fine. I called customer service to see if I can get the bill cut down...

...What hit me the hardest was making a couple calls that were hundreds of minutes long calling late Friday night and not making sure it was midnight saturday morning yet. I don't have free nights...

=|

 

[NikPreviousAcct]

Originally posted by: MAME

Originally posted by: FFMCobalt

Originally posted by: MAME
wtf? you're mad because you have to pay for going over your limit? that's so dumb

wtf? you're confused because you didn't read the thread? that's so dumb

I read the op so unless there's some huge revelation (which apparently there isn't since you're arguing with everyone still) then you acting like a child. pay the bill and grow up

"read the thread" != "read the OP"

 

[MAME]

Originally posted by: FFMCobalt

Originally posted by: MAME

Originally posted by: FFMCobalt

Originally posted by: MAME
wtf? you're mad because you have to pay for going over your limit? that's so dumb

wtf? you're confused because you didn't read the thread? that's so dumb

I read the op so unless there's some huge revelation (which apparently there isn't since you're arguing with everyone still) then you acting like a child. pay the bill and grow up

"read the thread" != "read the OP"

you said you used the minutes genius

 

[spyordie007]

I guess in American you can just whine and cry until you get what you want.

You can whine and cry, but who said anything about getting what you want?

Sorry Nik, but I think you're going to have to suck it up and pay your bill...

 

[Linux23]

damn, when i cancelled with them because i couldn't get service in my house, they refunded the amount of minutes that i actually used while in NYC, and the activation fee. interesting.

i'm just curious, are you upset that they wouldn't credit you or the fact they were rude to you?

 

[Turkish]

Tmobile's customer service has been excellent for me for the last 9 months I have been with them.

Also, what makes you think you are special enough that T-mobile will take the loss on your behalf? :roll:

 

[erikistired]

that's hilarious. i love tmobile. after dealing with sprint and at&t it's like cell phone heaven. in fact today they gave me a 100 bucks off my cell phone. rock on tmobile.

perhaps they have you tagged as an ex employee to make sure you don't take advantage of their policies?

i still dunno wtf the problem is. first you say you call to get a break, then later on you rave about not expecting them to drop the bill. then you just psycho for a few posts. i suppose you'll just tell me to fvck off but could you first explain just what you expect? and i read the thread, thanks.

 

[NikPreviousAcct]

Originally posted by: MAME
REENACTMENT:
ffm: oh sh!t! I spent too much time on the phone and now they expect me to pay for my minutes! *calls t-mobile*

t-mobile: How can we help yo..

ffm: You over charged me and I don't want to pay

t-mobile: Sir, you clearly went over your 400 minu...

ffm: LET ME SPEAK TO YOUR MANAGER!@!@

t-mobile: One moment please....This is the manager, how can I help yo...

ffm: HOW DARE YOU CHARGE ME FOR USING TOO MANY MINUTES! I DEMAND THAT THIS CHARGE BE DROPPED AND YOU GIVE ME A CHECK FOR $100

t-mobile: I'm sorry Sir but you ust pay for the time you used.

ffm: IMPOSSIBLE! DON'T YOU KNOW WHO I AM?! I USED TO WORK THERE AND I SHOULD NEVER PAY FOR USING TOO MANY MINUTES.

t-mobile: I'm sorry but the bill remains at the said amount. Good day.

ffm: OFF TO ATOT I GO TO COMPLAIN ABOUT HOW MUCH T-MOBILE SUCKS AND HOW RIGHT I AM.

You're way off.

me: ooh a letter from t-mobile saying I'm late on a payment. Crap. I knew I should have called earlier when I didn't get my bill *calls tmobile*
tech: the 90 is from last month. The current balance is 400 because of overage.
me: oh? On which line?
tech: yours. There are a few calls here and there on the other line but most of it is on yours.
me: okay. That would make sense because the other person has been out of the country--
tech: (interrupting) You can look at your call logs online. It takes too long for me to do so.
me: :Q Um... okay :roll: What numbers are being called the most? As in, the longest calls are going where?
tech: (reading me numbers)
me: hmm. Looks like I wasn't paying attention when I was making the calls. I'm out of a job right now, how can you help me with my bill?
tech: I can't help you.
me: Well, yeah. I know. Lets just skip the banter. I know you have to get manager's approval anyway. Is there one around?
tech: sure, can you hold for 2 minutes while I find one? (two minute limit for hold times before checking in with customer)
me: sure.

...

tech checks in just before 2 minute mark. good.

tech comes back a minute later with manager on the line.

manager: how can I help you?
me: I'm in a bit of a bind. I've got someone outside the continental US who only has a chance to use her phone about once a week and it is absolutely necessary that she does. Is there anyway you can help me with the bill so that I can pay with everything that's left inmy bank account to get my account curr---
manager: I won't help you with your bill, no.
me: how much have I spent with this company?
manager: (clicking around) Just over 2k.
me: and how much have I received in return credits, ma'am?
manager: five dollars.
me: so you're telling me that you're not going to refer to your customer compensation index and give me a one-time credit of half of the overages as a good will retention credit?
manager: uh.... I... won't help you with your bill, sir, no.
me: wow... then transfer me to retention.
manager: I am retention. Besides, I won't transfer you because you're not threatening to cancel (that's NOT something you tell a customer outright!)
me: why would you transfer me? If you really are retention, you wouldn't need to. But that's another matter. So you're not going to help me at all, even though you can read through Streamline and see that company policy tells you to do it.
manager: No, sir, I will not help you with your bill.
me: speachless
manager: is there anything else I can help you with today?
me: you guys are assholes!
manager: *click*

I don't blame her for hanging up on me after I called them all assholes, but still. What's the point of transfering to a manager if all you're going to get is basically another tech not following the rules?

 

[slag]

Ahem, FFMCobalt and MAME.

The solution to this issue is right here.

SOLUTION

 

[NikPreviousAcct]

Originally posted by: fivespeed5

Originally posted by: FFMCobalt

Originally posted by: dethman
boo fvcking hoo. you used the minutes, pay for them. you're not entitled to a damn thing. just because you USED to work for them you think yo'ure special?

PLEASE.

It hasn't been determined whether I actually used the minutes or not. Jesus christ...

uh..

Fvcking customer service. For the past three months, I have used less than 400 minutes TOTAL over all three months combined, and paying $88 for it. This month has been quite the damn roller coaster. I have 400 minutes allowed on my plan and managed to use 800. I used them, fine.

so did you use them or not. You're complaining about minutes you actually USED... I guess in American you can just whine and cry until you get what you want. :roll:

"I used them, fine" was meant to convey a momentary acceptance of one of the issues in order to move on in that moment.

 

[NikPreviousAcct]

Originally posted by: Linux23
damn, when i cancelled with them because i couldn't get service in my house, they refunded the amount of minutes that i actually used while in NYC, and the activation fee. interesting.

i'm just curious, are you upset that they wouldn't credit you or the fact they were rude to you?

Technically, you're not supposed to get credit back for what you used, if you cancel your account under the 14 day trial period. Nice!

 

You're an ex-employee that's mad because he cannot exploit the system he once knew. I'm not sure if you expect sympathy or not.

So you have used the minutes or not?
You said that if you did, then fnie you would take responsibility.

What will it take for you to accept it? Do they need to go into the system under some adminstrative log and pull up all the router logs for your specific cell?

 

[NikPreviousAcct]

Originally posted by: MAME

Originally posted by: FFMCobalt

Originally posted by: MAME

Originally posted by: FFMCobalt

Originally posted by: MAME
wtf? you're mad because you have to pay for going over your limit? that's so dumb

wtf? you're confused because you didn't read the thread? that's so dumb

I read the op so unless there's some huge revelation (which apparently there isn't since you're arguing with everyone still) then you acting like a child. pay the bill and grow up

"read the thread" != "read the OP"

you said you used the minutes genius

I said I made a couple multi-hundred minute calls. That could be 202 minutes for all you know, jackass.

 

[fs5]

Originally posted by: FFMCobalt
"I used them, fine" was meant to convey a momentary acceptance of one of the issues in order to move on in that moment.

What about the part that theNEOone pointed out?

...What hit me the hardest was making a couple calls that were hundreds of minutes long calling late Friday night and not making sure it was midnight saturday morning yet. I don't have free nights...

 

[Childs]

Perhaps you forgot to realize that the CS reps and managers are people too, and when you ask for managers and try to tell them their job they'll get pissed. You did use the minutes, and it was you looking for a favor, so perhaps you should have acted like it, instead of acting like they owed you something? I've never had a problem really getting my phone bill reduced (long distance relationship/$1000+ phone bills). Just be polite, act surprised at the bill and the rate. Sometimes you call strong arm your way through a situation, but that should be a last resort.

 

[NikPreviousAcct]

Originally posted by: fisher
that's hilarious. i love tmobile. after dealing with sprint and at&t it's like cell phone heaven. in fact today they gave me a 100 bucks off my cell phone. rock on tmobile.

perhaps they have you tagged as an ex employee to make sure you don't take advantage of their policies?

i still dunno wtf the problem is. first you say you call to get a break, then later on you rave about not expecting them to drop the bill. then you just psycho for a few posts. i suppose you'll just tell me to fvck off but could you first explain just what you expect? and i read the thread, thanks.

I wasn't asking for the entire bill dropped. I was asking for half of the overages removed, which is what they are supposed to do. I'm not asking anything more than what customers are given on a daily basis -in situations much more silly than this, nontheless!