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The one reason I love my job

R

RavenSEAL

Diamond Member
Yep...This all happened in a sequence of about 3 seconds.

Capture-12.jpg


Inb4haters, this was the next sentence.
You will have to use the latest version of supported programs such as Mozilla Firefox or Internet Explorer
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You can blame the big guns upstairs for the Safari hating. Then again, I'd hate my job if it wasn't for the fact we get to make fun of dumb college students with their $1200 laptops.
 
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I'm glad you're happy. We need people like you who enjoy shitty work. The world would crumble otherwise.
 
Patranus said:
So essentially you are a douche bag who shouldn't be working a help desk.
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You think a help desk makes browser compatibility decisions about applications?

😕

Guess people don't like it when a help desk provides a technically correct answer that doesn't result in the solution the customer expects.

Typical.
 
It's one of the reasons I was getting tired of doing IT support. Management had zero backbone and we had to support everything. Even Macs. Telling the IT manager that the EMR that was written for Windows 3.11 wont work on a mac was unacceptable. We had to just get it to work, period. We supported pretty much anything from Windows 95 to macs, on non managed computers. Man was it a pain.


I love my new job, but for a different reason. I'm off tomorrow and after tomorrow, I'll work 4 days, be off for another 2, work for 2 days, be off for 4. Shift work FTW. Going to have so much more time to myself now.
 
The problem is that your system didn't tell them that it didn't accept it because they were using Safari. I *HATE* inappropriate error messages. Ever call someone and have the phone company pass the buck by saying that the error connecting you was because YOU dialed wrong even though you used redial and it worked when you tried again? Yeah. Infuriating. Just own up to the POSSIBILITY that it wasn't something I did.
 
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Log on to the internet, check Facebook, check Twitter, look at porn, wank then complain how shit the internet is.

Just another day at the office.
 
I like developers that are too stupid and lazy to design systems that work with all browsers. They enjoy wasting money by causing common and repeated support calls rather than add in 3 extra lines of code to fix a problem.
 
I'm taking a break from programming and trying to escape the world of geekness and then WinAmp brings up 'Norah Jones - Pointer Song' GODAMN IT LEAVE ME ALONE.
 
I do web apps and of course have to support them... I had a guy open a 2nd ticket which stated "you guys are horrible..." blah blah blah... "you closed my ticket after trying to contact me off-hours instead of following through" blah blah blah...

I explain to him that the original ticket didn't belong in my queue and so I forwarded it to the right team (which generates a new ticket) and I had written an email stating I'm closing the original ticket, here's your new number. He knew about this since he wrote the ticket numbers down in the complaint - he just couldn't follow along with which tickets were which and decided to write some nasty text in his haste. The forwarded ticket even had a log entry from the help desk stating they couldn't reach him and they will try again the next business day and it was still an open issue.

He didn't even acknowledge that he was mistaken... just started crying about how blah blah didn't work for him. DUDE, like I said, wrong queue. I don't know why it's not working.

Bottom line, if you're going to be nasty to people, you better be sure you're right in the first place.
 
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RavenSEAL said:
You can blame the big guns upstairs for the Safari hating. Then again, I'd hate my job if it wasn't for the fact we get to make fun of dumb college students with their $1200 laptops.
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Who will someday need to hire tech support people for their company. Then go one to pay only $8/hr because they feel these people will get enjoyment out of laughing at dumb people and don't really need money to be happy.
 
let me guess. you just read the "bastard operator from hell" series and thought you were a badass?
 
rh71 said:
I had a guy open a 2nd ticket which stated "you guys are horrible..." blah blah blah... "you closed my ticket after trying to contact me off-hours instead of following through."

I explained to him that the original ticket didn't belong in my queue and so I forwarded it to the right team (which generates a new ticket) and I had written an email stating I'm closing the original ticket. He knew about this but just read the ticket numbers wrong. What's more is that the forwarded ticket stated that they will try him again the next business day and it was still an open issue.

He didn't even acknowledge that he was in the wrong... just started crying about how blah blah didn't work for him. DUDE, like I said, wrong queue - I have nothing to do with it.
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At least you did it in english. Tech support here has to be done with Google Translater
 
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