The one reason I love my job

[HAL9000]

Yeah I love it when the product I'm selling doesn't keep up to date with the needs of it's users aswell.

 

[airdata]

So essentially you are a douche bag who shouldn't be working a help desk.

I guess it would take a douche bag to jump to that conclusion. Looks like he knew what the problem was instantly.

 

[RavenSEAL]

How much was the desktop in your sig?

About the cost of a Mac, all peripherals included.

At least you did it in english. Tech support here has to be done with Google Translater

Yeah, lol. I feel like we're he only tech support center in America. I think the only reason for that though is that half of our employees are FWA, otherwise our positions would have gotten outsourced a while ago.


Overall, don't get me wrong. I don't really enjoy having to tell people that the problem is they're using a Mac, and not just because I then have to guide them through setting up Firefox.

We've been telling the big guns upstairs in web services to fix this issue(and several others) and they just tend to pretend we don't exist.

Was I too Blount about the issue? Maybe, but that's how I am at work. I'll be straight forward with people in order to give them the fastest solution possible, that's my job.

 

[Beev]

Sorry, but when I do tech support I am VERY short and dry with the person. I'm not your friend, and you're annoying me because I have to find a non-offensive way to tell you you're an idiot.

Luckily I don't do tech support very much

 

[Gothgar]

everyone is mad

 

[RavenSEAL]

The problem is that your system didn't tell them that it didn't accept it because they were using Safari. I *HATE* inappropriate error messages. Ever call someone and have the phone company pass the buck by saying that the error connecting you was because YOU dialed wrong even though you used redial and it worked when you tried again? Yeah. Infuriating. Just own up to the POSSIBILITY that it wasn't something I did.

They're technically supposed to receive a pop up message telling them that the web browser they use is "not compatible". Unfortunately, that pop up message doesn't work in safari :hmm:

Ironically, we're not allowed to say we don't support safari. We have to say that safari has problems with the way the pages are scripted.

 

[AdamK47]

We need more companies not supporting Safari. Anything to knock Apple is fine by me.

 

[SaDiZTiKStyLeZ]

I like when I have the shop all to myself & can look at porn & masturbate all I want.

 

[LiuKangBakinPie]

I was pretty dumb about computers. Then I learned you could get porn on them. 3 years later I'm a system administrator....

 

[CZroe]

They're technically supposed to receive a pop up message telling them that the web browser they use is "not compatible". Unfortunately, that pop up message doesn't work in safari :hmm:

Ironically, we're not allowed to say we don't support safari. We have to say that safari has problems with the way the pages are scripted.

It's STILL a failure on the service side. No designer for the last 7 years could expect the average user to receive the pop-up. Counting on it is idiotic. Just like download sites no longer expect you to be able to download the first file they push after a timer forwards you to it (IE needs to reload after responding to the prompt; this broke many DL sites when IE first started doing it).

Instead of telling the user that it doesn't accept the PW, it should tell the user that it "Could not accept the password provided or you are using an incompatible browser. Please correct the password or use a supported browser." "Correct the password" should link to the password requirements and "a supported browser" should link to a page explaining what browsers are supported and what are not.

 

[LiuKangBakinPie]

Helpdesk: Double click on "My Computer"
User: I can't see your computer.
Helpdesk: No, double click on "My Computer" on your computer.
User: Huh?
Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?

 

[CZroe]

Helpdesk: Double click on "My Computer"
User: I can't see your computer.
Helpdesk: No, double click on "My Computer" on your computer.
User: Huh?
Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?

I would never get frustrated by that. In fact, I expect that a user may have renamed it, accidentally or purposely, and even Microsoft changed it to just "Computer." As a user interface stickler, I still criticize MS for that one. If they needed to change anything, it should have been "Music" to "Audio," "Pictures" to "Images," etc. Instead, we further impact Vista-and-up's 9X/XP compatibility by making sure that people can no longer follow the instructions included with the software ("Click 'Start' then 'Run'"). The button should still be labeled "Start," the "Search programs and files" field should be labeled "Run..." with a dialog when you click the icon, and the invisible control box should still contextual functions for the parent directory when you right-click it, and the shut-down confirmation dialog is more important than ever when it is one pixel away from the other options you may have intended to click which would not have led to the loss of data/work.

 

[Stuxnet]

We supported pretty much anything from Windows 95 to macs, on non managed computers. Man was it a pain.

Haha THIS! I was desktop support several lives ago and started getting people who would ask me about problems that sounded suspiciously personal. After a little prying, you find out they're trying to trick you into fixing their home PC or toaster oven. Now, I was pretty friendly and enjoyed helping people, but being a sneaky little liar was the quickest way out of my cube:

Me: "Sorry, we don't support personal computers."

"But I need to work from home..."

Me: "That's why you were issued a laptop."

"..."

Me: "... and don't connect that laptop to your home network, apparently it's having issues :biggrin:"

 

[RavenSEAL]

Helpdesk: Double click on "My Computer"
User: I can't see your computer.
Helpdesk: No, double click on "My Computer" on your computer.
User: Huh?
Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?

Story of my life

 

[Gothgar]

Helpdesk: Double click on "My Computer"
User: I can't see your computer.
Helpdesk: No, double click on "My Computer" on your computer.
User: Huh?
Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?

The best

 

[Theb]

Helpdesk: Double click on "My Computer"
User: I can't see your computer.
Helpdesk: No, double click on "My Computer" on your computer.
User: Huh?
Helpdesk: There is an icon on your computer labeled "My Computer". Double click on it.
User: What's your computer doing on mine?

Helpdesk: It should be on your desktop
User: The only thing on my desktop is the computer and a coffee cup
Helpdesk: If you can't see it you might have another window open
User: Why would I have a window open? It's February.

 

[child of wonder]

I prefer my job. This Wednesday I had nothing to do for any clients so I sat at home, messed around in my lab, played some Skyrim, answered a few emails here and there, and watched Youtube videos.

Being a salaried consultant rocks.