The LATEST n0cmonkey and Jero hijack thread!

[Hyperblaze]

Originally posted by: Dopefiend
See that's the thing, I wouldn't be able to do phone support as I'm in the UK, and also in a different time zone. That might work out well, as I'd be around in the evening when people are having problems during the day.
Ideally, I'd like to see this expanded into having someone specialise in spyware, someone in OS problems, someone on Internet issues...a team, if you will.

Thinking of starting your own business?

If so, just remember, you have to sell yourself to your clients so that they invest in your time to solve their problems.

It's not easy. Some calls can be extremely stressful. In fact, some clients like to yell at you even if it's not your fault.

You get all sorts.

 

[gutharius]

Trust me you are talking about la la land stuff here. When i say La La land I mean from a current users perspective this stuff is magic. And when a users prints a document and thinks to themselves "this is magic" you have a long LOOOOONNNNNGGGG way to go before you would ever get anyone to be able to understand what or how you could do this. The sheer amount of security risk you would put your users into would not justify, in my thinking, the oncoming class action law suits that would occur when your users find out this security breech was necessary because it was the only way you could provide your service and collect their money. Just look at miscrosucks and how many patches they had to put up to fix XP. Just imagine the nightmare if they had the dumb luck to auto enable remote Desktop with full access. Just to prevent the user from having to hassle with trying to get it to work right. Microsoft would not be around if that were done.

 

[Hyperblaze]

Originally posted by: gutharius
Trust me you are talking about la la land stuff here. When i say La La land I mean from a current users perspective this stuff is magic. And when a users prints a document and thinks to themselves "this is magic" you have a long LOOOOONNNNNGGGG way to go before you would ever get anyone to be able to understand what or how you could do this. The sheer amount of security risk you would put your users into would not justify, in my thinking, the oncoming class action law suits that would occur when your users find out this security breech was necessary because it was the only way you could provide your service and collect their money. Just look at miscrosucks and how many patches they had to put up to fix XP. Just imagine the nightmare if they had the dumb luck to auto enable remote Desktop with full access. Just to prevent the user from having to hassle with trying to get it to work right. Microsoft would not be around if that were done.

that's why you also take care of their security

If you are their IT guy, then you take care of EVERYTHING

security, OS issues, hardware problems, everything.

ps: this is why for security, we use unix based system, we would never trust windows

 

[imported_Phil]

Originally posted by: Jero

Originally posted by: Dopefiend
See that's the thing, I wouldn't be able to do phone support as I'm in the UK, and also in a different time zone. That might work out well, as I'd be around in the evening when people are having problems during the day.
Ideally, I'd like to see this expanded into having someone specialise in spyware, someone in OS problems, someone on Internet issues...a team, if you will.

Thinking of starting your own business?

If so, just remember, you have to sell yourself to your clients so that they invest in your time to solve their problems.

It's not easy. Some calls can be extremely stressful. In fact, some clients like to yell at you even if it's not your fault.

You get all sorts.

Nah, I've got a well-paid job already, this would just be for "fun", if you like
Having worked retail support, I know that people would shout, but I suppose there would have to be some sort of disclaimer.

 

[n0cmonkey]

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey
5 minutes to half of the people on Anandtech turns into 3 hours of: h0dw i du taht?!?!

okay, to be fair, the longest time it ever took me to get walkthru installing it with a client which had NO idea wtf he was doing...(and i kept getting interrupted by other clients in the process) was about 30 mins.

On a webforum?

LOL, no, on the other phone lines.

The poor fellow kept getting put on hold.

I think phone support is easier than supporting people on a webforum (I've done phone support, 4 hour calls suck).

I agree. I've actually never offically done webforum support....

however....never done 4 hour calls either.

Never had to deal with a problem that big.

The longer the call, the more microsoft certifications the customer possesses.

 

[imported_Phil]

Originally posted by: gutharius
Trust me you are talking about la la land stuff here. When i say La La land I mean from a current users perspective this stuff is magic. And when a users prints a document and thinks to themselves "this is magic" you have a long LOOOOONNNNNGGGG way to go before you would ever get anyone to be able to understand what or how you could do this. The sheer amount of security risk you would put your users into would not justify, in my thinking, the oncoming class action law suits that would occur when your users find out this security breech was necessary because it was the only way you could provide your service and collect their money. Just look at miscrosucks and how many patches they had to put up to fix XP. Just imagine the nightmare if they had the dumb luck to auto enable remote Desktop with full access. Just to prevent the user from having to hassle with trying to get it to work right. Microsoft would not be around if that were done.

You make a very good point about the security and all, but I wouldn't be doing this for money.

 

[Hyperblaze]

Originally posted by: Dopefiend

Originally posted by: Jero

Originally posted by: Dopefiend
See that's the thing, I wouldn't be able to do phone support as I'm in the UK, and also in a different time zone. That might work out well, as I'd be around in the evening when people are having problems during the day.
Ideally, I'd like to see this expanded into having someone specialise in spyware, someone in OS problems, someone on Internet issues...a team, if you will.

Thinking of starting your own business?

If so, just remember, you have to sell yourself to your clients so that they invest in your time to solve their problems.

It's not easy. Some calls can be extremely stressful. In fact, some clients like to yell at you even if it's not your fault.

You get all sorts.

Nah, I've got a well-paid job already, this would just be for "fun", if you like
Having worked retail support, I know that people would shout, but I suppose there would have to be some sort of disclaimer.

Umm...no one does tech support for fun....

edit: not for long anyways....

 

[Hyperblaze]

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey
5 minutes to half of the people on Anandtech turns into 3 hours of: h0dw i du taht?!?!

okay, to be fair, the longest time it ever took me to get walkthru installing it with a client which had NO idea wtf he was doing...(and i kept getting interrupted by other clients in the process) was about 30 mins.

On a webforum?

LOL, no, on the other phone lines.

The poor fellow kept getting put on hold.

I think phone support is easier than supporting people on a webforum (I've done phone support, 4 hour calls suck).

I agree. I've actually never offically done webforum support....

however....never done 4 hour calls either.

Never had to deal with a problem that big.

The longer the call, the more microsoft certifications the customer possesses.

yes but there is also this thing called job security....

the faster you work, the less time the client learns about the computer through you,
the happier he or she will be, and more job security for you

 

[n0cmonkey]

Originally posted by: Jero

Originally posted by: Dopefiend

Originally posted by: Jero

Originally posted by: Dopefiend
See that's the thing, I wouldn't be able to do phone support as I'm in the UK, and also in a different time zone. That might work out well, as I'd be around in the evening when people are having problems during the day.
Ideally, I'd like to see this expanded into having someone specialise in spyware, someone in OS problems, someone on Internet issues...a team, if you will.

Thinking of starting your own business?

If so, just remember, you have to sell yourself to your clients so that they invest in your time to solve their problems.

It's not easy. Some calls can be extremely stressful. In fact, some clients like to yell at you even if it's not your fault.

You get all sorts.

Nah, I've got a well-paid job already, this would just be for "fun", if you like
Having worked retail support, I know that people would shout, but I suppose there would have to be some sort of disclaimer.

Umm...no one does tech support for fun....

edit: not for long anyways....

n0cmonkey
Elite Member

Posts: 27910
Joined: 06/10/2001

 

[n0cmonkey]

Originally posted by: Jero

Originally posted by: n0cmonkey
The longer the call, the more microsoft certifications the customer possesses.

yes but there is also this thing called job security....

the faster you work, the less time the client learns about the computer through you,
the happier he or she will be, and more job security for you

What I meant was, the customers with MCSEs were all much more of a PITA than the ignorant people that called up. It was easier to teach an ignorant user than it was to teach an MCSE.

 

[Hyperblaze]

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: Dopefiend

Originally posted by: Jero

Originally posted by: Dopefiend
See that's the thing, I wouldn't be able to do phone support as I'm in the UK, and also in a different time zone. That might work out well, as I'd be around in the evening when people are having problems during the day.
Ideally, I'd like to see this expanded into having someone specialise in spyware, someone in OS problems, someone on Internet issues...a team, if you will.

Thinking of starting your own business?

If so, just remember, you have to sell yourself to your clients so that they invest in your time to solve their problems.

It's not easy. Some calls can be extremely stressful. In fact, some clients like to yell at you even if it's not your fault.

You get all sorts.

Nah, I've got a well-paid job already, this would just be for "fun", if you like
Having worked retail support, I know that people would shout, but I suppose there would have to be some sort of disclaimer.

Umm...no one does tech support for fun....

edit: not for long anyways....

n0cmonkey
Elite Member

Posts: 27910
Joined: 06/10/2001

Okay, you have a point. YOU do

But it's webforum based...not phone based...that does make a difference....

 

[JoeKing]

Sure I'm all game to help out via Remote Desktop... my only stipulation is I get to place goatse as their desktop image

 

[Hyperblaze]

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey
The longer the call, the more microsoft certifications the customer possesses.

yes but there is also this thing called job security....

the faster you work, the less time the client learns about the computer through you,
the happier he or she will be, and more job security for you

What I meant was, the customers with MCSEs were all much more of a PITA than the ignorant people that called up. It was easier to teach an ignorant user than it was to teach an MCSE.

You've got to be kidding me :/

I hate it when people who think they know it all argue with you on how to fix their problem they can't solve by themselves.....

if they know how to fix it, why did they call you? hmmmm

 

[n0cmonkey]

Originally posted by: Jero

Originally posted by: n0cmonkey

n0cmonkey
Elite Member

Posts: 27910
Joined: 06/10/2001

Okay, you have a point. YOU do

But it's webforum based...not phone based...that does make a difference....

Definitely. Of course, I had some interresting conversations on the phone too... I still remember "sex goddess gretchen" calling in...

 

[Hyperblaze]

Originally posted by: JoeKing
Sure I'm all game to help out via Remote Desktop... my only stipulation is I get to place goatse as their desktop image

Well, if they have no objectives.....then go for it

Personally, I would love to place one of the pics from M4H zipped file of girls kissing as desktop picture =)

 

[n0cmonkey]

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey
The longer the call, the more microsoft certifications the customer possesses.

yes but there is also this thing called job security....

the faster you work, the less time the client learns about the computer through you,
the happier he or she will be, and more job security for you

What I meant was, the customers with MCSEs were all much more of a PITA than the ignorant people that called up. It was easier to teach an ignorant user than it was to teach an MCSE.

You've got to be kidding me :/

I hate it when people who think they know it all argue with you on how to fix their problem they can't solve by themselves.....

if they know how to fix it, why did they call you? hmmmm

Exactly. There was the one MCSE working there that didn't know how to SCROLL on a webpage. I remember one "engineer" that called up. Took much too long because he didn't bother to listen to me.

 

[Hyperblaze]

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

n0cmonkey
Elite Member

Posts: 27910
Joined: 06/10/2001

Okay, you have a point. YOU do

But it's webforum based...not phone based...that does make a difference....

Definitely. Of course, I had some interresting conversations on the phone too... I still remember "sex goddess gretchen" calling in...

sex goddess gretchen? who might that be? please, more details

 

[Hyperblaze]

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey
The longer the call, the more microsoft certifications the customer possesses.

yes but there is also this thing called job security....

the faster you work, the less time the client learns about the computer through you,
the happier he or she will be, and more job security for you

What I meant was, the customers with MCSEs were all much more of a PITA than the ignorant people that called up. It was easier to teach an ignorant user than it was to teach an MCSE.

You've got to be kidding me :/

I hate it when people who think they know it all argue with you on how to fix their problem they can't solve by themselves.....

if they know how to fix it, why did they call you? hmmmm

Exactly. There was the one MCSE working there that didn't know how to SCROLL on a webpage. I remember one "engineer" that called up. Took much too long because he didn't bother to listen to me.

I read at www.techtales.com where one person thought that they were just giving out MCSE to everyone because one guy who had one actually didn't know squat.

I don't have any certs and I really don't care. I don't want to waste my money on something which I find totally useless. Experience counts more.

 

[JoeKing]

Originally posted by: Jero

Originally posted by: JoeKing
Sure I'm all game to help out via Remote Desktop... my only stipulation is I get to place goatse as their desktop image

Well, if they have no objectives.....then go for it

Personally, I would love to place one of the pics from M4H zipped file of girls kissing as desktop picture =)

Oh I'll fix their problem and get everything running swell... they simply have to keep the goatse image as their desktop background for a week or two.

This is an open invite people, but is it worth the price!

 

[n0cmonkey]

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

n0cmonkey
Elite Member

Posts: 27910
Joined: 06/10/2001

Okay, you have a point. YOU do

But it's webforum based...not phone based...that does make a difference....

Definitely. Of course, I had some interresting conversations on the phone too... I still remember "sex goddess gretchen" calling in...

sex goddess gretchen? who might that be? please, more details

I'd estimate: late 50s-early 60s, 2 packs per day, 185lbs.

 

[n0cmonkey]

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey
The longer the call, the more microsoft certifications the customer possesses.

yes but there is also this thing called job security....

the faster you work, the less time the client learns about the computer through you,
the happier he or she will be, and more job security for you

What I meant was, the customers with MCSEs were all much more of a PITA than the ignorant people that called up. It was easier to teach an ignorant user than it was to teach an MCSE.

You've got to be kidding me :/

I hate it when people who think they know it all argue with you on how to fix their problem they can't solve by themselves.....

if they know how to fix it, why did they call you? hmmmm

Exactly. There was the one MCSE working there that didn't know how to SCROLL on a webpage. I remember one "engineer" that called up. Took much too long because he didn't bother to listen to me.

I read at www.techtales.com where one person thought that they were just giving out MCSE to everyone because one guy who had one actually didn't know squat.

I don't have any certs and I really don't care. I don't want to waste my money on something which I find totally useless. Experience counts more.

I agree, and as long as you never plan on leaving your job that's fine.

Cisco and CISSP certs are generally considered good.

 

[Hyperblaze]

Originally posted by: JoeKing

Originally posted by: Jero

Originally posted by: JoeKing
Sure I'm all game to help out via Remote Desktop... my only stipulation is I get to place goatse as their desktop image

Well, if they have no objectives.....then go for it

Personally, I would love to place one of the pics from M4H zipped file of girls kissing as desktop picture =)

Oh I'll fix their problem and get everything running swell... they simply have to keep the goatse image as their desktop background for a week or two.

This is an open invite people, but is it worth the price!

I dunno what that picture is, but i rather not find out.....

Actually, the worst thing I've ever done was actually accidently visit a porn site on a client machine through vnc.

I swear it was accidental. She told me she wasn't looking at her monitor. I pray to God she was telling me the truth.

 

[Hyperblaze]

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

n0cmonkey
Elite Member

Posts: 27910
Joined: 06/10/2001

Okay, you have a point. YOU do

But it's webforum based...not phone based...that does make a difference....

Definitely. Of course, I had some interresting conversations on the phone too... I still remember "sex goddess gretchen" calling in...

sex goddess gretchen? who might that be? please, more details

I'd estimate: late 50s-early 60s, 2 packs per day, 185lbs.

how did she acquire the nick name?

 

[n0cmonkey]

Originally posted by: Jero

Originally posted by: JoeKing

Originally posted by: Jero

Originally posted by: JoeKing
Sure I'm all game to help out via Remote Desktop... my only stipulation is I get to place goatse as their desktop image

Well, if they have no objectives.....then go for it

Personally, I would love to place one of the pics from M4H zipped file of girls kissing as desktop picture =)

Oh I'll fix their problem and get everything running swell... they simply have to keep the goatse image as their desktop background for a week or two.

This is an open invite people, but is it worth the price!

I dunno what that picture is, but i rather not find out.....

Actually, the worst thing I've ever done was actually accidently visit a porn site on a client machine through vnc.

I swear it was accidental. She told me she wasn't looking at her monitor. I pray to God she was telling me the truth.

HAHAHA!

I found a customer that routinely posted to something like alt.binaries.pictures.hamsters.duct-tape.

 

[Hyperblaze]

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey

Originally posted by: Jero

Originally posted by: n0cmonkey
The longer the call, the more microsoft certifications the customer possesses.

yes but there is also this thing called job security....

the faster you work, the less time the client learns about the computer through you,
the happier he or she will be, and more job security for you

What I meant was, the customers with MCSEs were all much more of a PITA than the ignorant people that called up. It was easier to teach an ignorant user than it was to teach an MCSE.

You've got to be kidding me :/

I hate it when people who think they know it all argue with you on how to fix their problem they can't solve by themselves.....

if they know how to fix it, why did they call you? hmmmm

Exactly. There was the one MCSE working there that didn't know how to SCROLL on a webpage. I remember one "engineer" that called up. Took much too long because he didn't bother to listen to me.

I read at www.techtales.com where one person thought that they were just giving out MCSE to everyone because one guy who had one actually didn't know squat.

I don't have any certs and I really don't care. I don't want to waste my money on something which I find totally useless. Experience counts more.

I agree, and as long as you never plan on leaving your job that's fine.

Cisco and CISSP certs are generally considered good.

We all change jobs...sooner or later.

It isn't like the good old days where you stayed at your job for life

I might try to get cisco cert....might be useful.

as long as it's not microsoft associated.