TECH support.. could you handle it?

[TheCorm]

Originally posted by: lotust
Ive been working tech support for 7 months and I think ive reached the end of my rope.



When people call in and they just say it dont work. Then you have to twist there arm to make them tell you WHAT dont work.




How long can a human answer tech support calls with out loosing it?

I did customer services for 1yr and then tech support for almost 2yrs and it drove me nuts....now I only do a little bit of tech support a day so it's ok.

 

[nemesismk2]

Originally posted by: lotust
Ive been working tech support for 7 months and I think ive reached the end of my rope.

When people call in and they just say it dont work. Then you have to twist there arm to make them tell you WHAT dont work.

How long can a human answer tech support calls with out loosing it?

I've managed 10minutes without losing it but that's only because I'm an easy going guy! :evil:

Woohoo I don't do tech support no more because I'm a manager now!

 

[LinuxIdiot]

28K here,

I work for a credit union doing the tech support for the on-line banking feature. I really hate it when people call and ask *mind you it gives u an error msg.* "Is there something wrong with the system?" uhh what do you think?

Or I've had two of these people who call and ask can i access the site from RedHat Linux 0_o its a webpage what the hell do you think!??

 

[abc]

Originally posted by: AgentZap

ha ha yo... do we get antisocial after doing support? do we use up all our socialness during our work hrs and then once we leave ,we DONT want to talk to anohter human being, don't want to hear of any kind of problem, dont want to hear the phone ring?... I've thought about this little theory.

I know I do. My patience is shot when I leave work. If friends call me on the phone for help I am really short with them.

yes, do tell... rather than calling dell, which is free phone support, they call you... to use up your time in hopes of saving themselves some time in figuring it out 'themselves'.... sigh... but what are friends for ... but... friends don't do this to a friend on their time off of 'fixing computers'...

 

[NogginBoink]

Originally posted by: AgentZap

ha ha yo... do we get antisocial after doing support? do we use up all our socialness during our work hrs and then once we leave ,we DONT want to talk to anohter human being, don't want to hear of any kind of problem, dont want to hear the phone ring?... I've thought about this little theory.

I know I do. My patience is shot when I leave work. If friends call me on the phone for help I am really short with them.

*ring*

Hello?

Hi, NogginBoink!

Hi, (friend's name). What's up?

I go this problem with my computer... (symptoms)

Did you search the knowlege base?

No

*click*