SunRocket VoIP *Everybody is reporting that this is DEAD!* (Free phones, extra number, etc.)

[TheTurk]

Georgepa:

I am not advertising or defending any company here like you, but simply warning my forum-mates to watch out for a company that advertises through forums and recruit unsuspected members. We are all adults here and we have responsibility to warn our forum-mates if we thing a service is over rated or under performing and inferior. After all, this forum is established for this purpose, exchange of information n.

It puzzles me that posting after posting you are defending this company like you are put here by Sunrocket. Read some of the comments you will see that there are serious concerns by any users about Sunrocket.

Nobody here have time to do trial and error with phone services. Many prefers to be AWARE of the service deficiency before taking chance with their money and more importantly with their time since it is extremely time consuming to get hold on to customer service and issue a return order for the service let alone get back the credit to you CC.

Don't be recommending anyone to try this service because supposedly "if they don't like it they can easily get a refund". It is far more difficult do to that then you advertise.

Perhaps Vonage is as inferior as Sunrocket, I would not know. Then customers should also be warned about Vonage. But, they should be warned about all the provider including your beloved Sunrocket.

So, my friend, stop fooling forum members, so the company can recruit more victims..

 

[RideFree]

Turk, George,
Both of you, stop it!

Turk, you are a thread crapper and George, you are a S/R Homeboy! Now, get over it!

Turk, I don?t care if Vonage (or whoever) pays you more than S/R pays George, this is still a S/R thread and shall remain so. You are one out of 500 with a bad taste of S/R and are vocal beyond belief. And, I believe that is the crux of most of George?s antiTurk replies.

Unfortunately, the remaining 499 S/R to one degree or another are less obstreperous or vociferous than you?that does not make S/R bad. It only makes them quietly saving hundred$ annually.

George, Turk, I would appreciate it if both of you did not reply to this post nor to each other. If you need to PM each other, that is your business.
This is not the thread police, just a citizen?s arrest.
Nuff said!

 

[RideFree]

Originally posted by: dchakrab

Thanks, your last post was as good as they come.

 

[ttown]

Originally posted by: TheTurk
Here is IRONY.

I have Sunrocket service, yet I have to use my cell phone to make a call. Why, when I use Sunrocket, the calls bouncing like someone keeps lowering and increasing the sound level constantly.

I have to keep complaining to the CS every week . Mind you that I only use this service perhaps 2 times a week just for long calls, if I can use it that is.

So my friends, STAY AWAY from Sunrocket no matter what some affiliates here tell you. This service is getting worse and worse. I guarantee, it will get worse when they sign up all these zillions of new customers with those great deal promotions and cannot handle the volume.

I would the first to praise this company if there was anything to praise. I simply cannot stay read the forum and warn you guys.

Greetings from here....

Originally posted by: TheTurk
Georgepa:

I am not advertising or defending any company here like you, but simply warning my forum-mates to watch out for a company that advertises through forums and recruit unsuspected members. We are all adults here and we have responsibility to warn our forum-mates if we thing a service is over rated or under performing and inferior. After all, this forum is established for this purpose, exchange of information n.

It puzzles me that posting after posting you are defending this company like you are put here by Sunrocket. Read some of the comments you will see that there are serious concerns by any users about Sunrocket.

Nobody here have time to do trial and error with phone services. Many prefers to be AWARE of the service deficiency before taking chance with their money and more importantly with their time since it is extremely time consuming to get hold on to customer service and issue a return order for the service let alone get back the credit to you CC.

Don't be recommending anyone to try this service because supposedly "if they don't like it they can easily get a refund". It is far more difficult do to that then you advertise.

Perhaps Vonage is as inferior as Sunrocket, I would not know. Then customers should also be warned about Vonage. But, they should be warned about all the provider including your beloved Sunrocket.

So, my friend, stop fooling forum members, so the company can recruit more victims..

TheTurk -- I won't speak for georgepa, but I -- too -- feel a need to respond to posts such as yours.
As much as you apparently feel georgepa overhypes SR to such an extent that you feel suspicious of their motives -- I (and maybe georgepa) have similar suspicions about you *warning* everyone to stay away.
However, you clarified to me what is really important to you in your second post vs. the first.

Perhaps a better posting from a dissatisfied customer would be something like:
I'm having trouble getting SR to work -- and multiple calls to level-1 tech support is no help and has wasted hours of my time. My issue has been escalated to a higher level tech, but they haven't called me back -- even with promises from level-1 CS that they would. This is poor CS, imo, and am on the verge of cancelling -- but dread the additional call to CS to order the cancellation because I value my time very greatly.
So, to sum it up -- if you're like me and can't risk your time for the chance that SR (or voip in general) may not work for you without additional hours of phone conversations, then my recommendation is to stay with POTS until all this VOIP stuff shakes out.

I would completely respect a post such as that.
~~ ~~

SR has worked great, for me, and I believe many others -- so I would definately recommend them. I am no sales person -- and will openly admit that when SR had their troubles in 7/05, I was close to dumping them. I gave them some leeway as a new start-up, and as a semi-tech-geek I was understanding of how they seriously miscalculated their hardware requirements. They have addressed that issue to my satisfaction and I have had good service since. I am greatfull for the hundreds of dollars saved over my old Qwest 'service' -- and I feel confident that most new customers will too. Not all, but most
If there are any dissatisfied customers who are having trouble getting SR to work, and have the time to describe their problem -- and have time to do some fairly simple trouble-shooting -- I'm happy to help. Full disclosure: I am so disgusted with my experience with Qwest -- that I will help any customer switch to any other service -- such as SR.

I basically agree with the root of TheTurks second message -- stripping out the personal allegations. If you can't chance that SR may not work for you, regardless of the money saved over the alternatives -- and your time is too valuable to post a question here, or call a SR technician -- then by all means, continue with whatever service you're currently using. (Why you're browsing 'hot deals' is beyond me.) But a potential new customer should also be aware that many (me included) were up and running within minutes after simply plugging the thing in. I'm 1-for-1 on the good experience, TheTurk is 0-for-1... so reality is somewhere in-between.

 

[RideFree]

One of four hundred ninety-nine has spoken.
498 to go...
ttown, I'm guessing that you saved a ton of money but encountered a few bumps along the way???
Me? By the end of this year, I'll have saved a G:music:

Edited: Forgot to say, I've received two $50 thingies for two referrals and two $25 thingies for two others. I'm on a roll!

 

[zainali]

http://www.fatwallet.com/t/18/600250/


for people who have are already subscribers. call and get a year extended for $99. today is the last day.

 

[RideFree]

Originally posted by: zainali
http://www.fatwallet.com/t/18/600250/


for people who have are already subscribers. call and get a year extended for $99. today is the last day.

zainali,
Thanks for the info. I'm really torn over this. What if something better comes along in the next two years.

 

[ttown]

Originally posted by: zainali
http://www.fatwallet.com/t/18/600250/


for people who have are already subscribers. call and get a year extended for $99. today is the last day.

I just came back to post this exact link. I'm in!!! I think the trick is to ask the front-line CS to transfer you to the renewal department. (As I posted a week ago; i struck out twice after missing the 1-day deadline last week. The front-line CS wouldn't budge.)

Warning: I was on hold for a good 10 minutes before I saved yet another $100. So this might not be hot enough for all.
For me, $100 in 10 minutes = $600/hour. Well above what I make in my day job.

 

[RideFree]

zainali, ttown, etal,
I guess that with S/R's money back deal, the worst we could lose was the interest on a C:music: for 1 year or about $8-$10.

I'm in. Thanks to both of you.

 

[jono8]

got in on the renewal too, now I don't have to worry about paying for phone service until January 2008 (hopefully SR's still in business by then...)

 

[georgepa]

Ridefree-

Sorry, but I must comment. I posted a helpful comment to stuman -

"You are aware of the cancellation penalty with Vonage, right? How far are you into your 1-year contract with them? Even though you pay by the month I would call it a contract, as you pay a $40 cancellation fee if you have not been with them for at least 1 year."

to be greeted by this post, unsolicited and unwarranted:

"You know what my Friend Georgepa?
I have been reading your postings on Sunrocket, you sound like you have some shares in this company, or you are the lawyer for them.."


I don't care what you say, but a post like that will get a response. I don't have to "get over it."

Thanks for listening.

 

[georgepa]

ttown-

I did the same thing. I called yesterday from my car. I told the guy that I signed up for the $99 add-on on Sunday but did not receive a confirmation email as of yet. He checked for a minute, then came back and told me he did not see the request but would enter one for me then and there. So, I got in with just a little bit of a fib. No phone bill until April of 2008.

 

[georgepa]

A thought occured: Has anyone with the $199 for 2 yrs. deal tried to extend that by another year for $99? Pay $299 and no more phone bill until April 2009. Woosh.

Then again, who knows what happens with SR during that time? A merger? Buyout? I may take my 51% share of the company and sell it to Amazon.com for $3 Billion. Stay tuned.

 

[RideFree]

Only $3Billion$?
When they get to giving it away (like Google - OK, bad example) ...

"I don't care what you say, but a post like that will get a response. I don't have to "get over it.""
George, you're so "boilerplated" in the response area, it's like you're reading off of the company script.
You and I know that there is no company stock available to outsiders, but you can get a little intense.
And you never give the little dogs a chance to bark. You always try to intercept their yipping after the first yip. Me, I'm like, after a while, it's time for the STOMP their ass into submission or else!

Edited: George, besides that, If I didn't give you a hard time, you'd be getting off too easy.

 

[stuman74]

One differnece I have noticed so far (compared to Vonage).

With my old S1 TiVo, I have not had any issues dialing in through my Vonage box. I tried today with the SunRocket box and every time I get a "Failed, line busy" error. Keeping the phone cord connected to the TiVo, I reconnected it back to the Vonage box and it dialed right in without issue.

Just a true side-by-side I wanted to pass along.

Anyone out there dial in to TiVo through SunRocket without issue?

 

[RideFree]

Stuman, If memory serves me, S/R may have an issue with TIVO. I have absolutely no experience in this area.
George, or one of the other S/R Gurus will have to help you.
ttown?
laketrout?
GTFan?

 

[ttown]

I don't know TIVO -- but I'll guess if a device is calling out, then it's using a modem.

Assuming that's the case -- if there's any way to control the baud rate on the TIVO thingy, I'd try that. I'd set it to the lowest setting possible -- and work up till it doesn't work, then go down 1 step. Or just go with the slowest setting and leave it there.
I don't know how long the call would take -- but at least it's free!

I'm not a tivo user, so all that could make no sense at all....

 

[astrosfan90]

I have a DVR with my digital cable, and have never had any issues with my SunRocket relating to it. Not sure if TIVO is inherently different somehow.

 

[iamme]

Originally posted by: iamme
update: yesteday when i received my package, i called in once because my VOIP light wasn't coming on. spent 30 minutes on the phone with the guy while he had me try everyone combination of connections. nothing. he told me to keep the gizmo hooked up for about 10 more minutes and call in, if it didn't turn on. he said he'd upgrade my situation, so i could speak to a higher up 'engineer'.

no light, so i called back. i told the tech support guy i wanted to talk to the next level engineer. however, the tech support guy swore that the previous tech had skipped a step and that could be the problem. i was VERY skeptical, but i figured i'd humor him. he swore there was nothing wrong with my gizmo and that he could get the VOIP light on, so i trusted him. 30 minutes later, still no light. during the time he even tried to blame my ISP, saying i should give them a call. at the end, he said he'd get an 'engineer' to call within the next few hours.

i waited, but had to leave for the night, so i never got a call. the next day (today), i give them a call to see if i missed their call. i had a sneaking suspicion the tech support dude would try to fix the problem himself, despite me telling him that i'd spent an hour with 2 guys yesterday. he kindly asked me to unplug my cable modem and i kindly told him that i would not. i told him that i'm not switching anything around today and i wanted to speak with an engineer. he told me that hadn't tried to call me yet, so keep waiting. he said they'd call within 72 hours (even though the previous guy said 24 hours).

so, basically, i'm still not hooked up and it seems my gizmo isnt' working properly. if anyone has any hints here, that'd be great. at this point, i trust the knowledge here more than the tech support guys over at sunrocket, lol.

spoke with a level 2 tech support guy for about 20-30 min and at the VERY end of the phone call, when he was ready to refer me to a level 3 tech....the VOIP light came on! i checked for a dialtone and even made a few phone calls. good stuff....got off the phone and i was excited to try things out.

then, i tried to put the gizmo behind my router with no luck. i put it back in front, and no light arg....called back to level 1 tech and the guy started to ask me to disconnect things. i was like, hell no. told him to get me with level 2 tech support. if he can't help me, i'm going to ask for a new gizmo or jsut cancel everything all together.

 

[RideFree]

iamme,
Somewhere in these pages is a cure for what ails your setup. I remember having seen it.
The problem is finding it. Hang in there...it'll surface. Just keep your question/problem on the current page so it doesn?t disappear due to attrition.

I think you may have to unplug the Gizmo for several minutes so that it drops it?s temporary cache/memory and then, reinitialize it.
However, don?t bet any money on what I just said. It could wind up out in left field.

Edited: You are aware that the two RJ-45 female connectors on the back of the Gizmo are to be hooked up as follows.

For the Gizmo in front of the router, the Gizmo's WAN gets plugged into the modem port
and the LAN goes to either the router (or the computer).
Modem > Gizmo > router > computer

For the Gizmo behind the router, the Gizmo's WAN port and the Router's LAN port are connected.
Modem > Router > LAN > Computer/Gizmo

 

[RideFree]

Originally posted by: astrosfan90
I have a DVR with my digital cable, and have never had any issues with my SunRocket relating to it...

Come to think of it, me too.
But this only makes sense when you think about it. Comcast is also a purveyor of VoIP.

 

[iamme]

Originally posted by: RideFree
iamme,
Somewhere in these pages is a cure for what ails your setup. I remember having seen it.
The problem is finding it. Hang in there...it'll surface. Just keep your question/problem on the current page so it doesn?t disappear due to attrition.

I think you may have to unplug the Gizmo for several hours so that it drops it?s temporary memory and then, reinitialize it.
However, don?t bet any money on what I just said. It could wind up out in left field.

if there is a solution here, i do hope someone can help. it's not that i'm too lazy to search, but i've spent hours on the phone connecting....disconnecting.....rebooting....re-wiring.....etc, that i'm tired of it.

btw, i left my gizmo unplugged overnight to hopefully "clear" the cache and tried again, with no results.

 

[RideFree]

zainali, george, ttown, juno8, and anyone else I may have missed.

In reference to the extra year of S/R for $99, I know that none of us would get hurt by any of the following, right?

Qualcomm promises 73.5 Mb/s wireless broadband by 2008

 

[georgepa]

iamme-

It honestly DOES sound like a connection issue. You see, when you hook up a device to your cable/DSL modem you MUST unplug the modem from power, so it can refresh itself and see the new device added. So, you got the gizmo to come on BEFORE the router and it worked fine. Then you moved it BEHIND the router. It simply won't just "come on" that way. You HAVE to unplug your cable modem, wait about 30 seconds, then plug it back in. Then the same with the router, finally the gizmo is turned on and should give you a voip light. It is just the nature of the beast of IP registration. That is not automatic and easiest done by unplugging all your components, then one by one plugging them back in, in sequence. Takes less than 2 minutes and works. There are other ways that don't require unplugging, such as going to Start, then Run, then typing cmd (hit enter,) then type ipconfig /release (enter) then ipconfig /renew to do the IP refresh. Easier to just do a few sequential unplugs and be done with it, IMO. There is no need to keep the gizmo unplugged for hours, just about 30 seconds. The key is to sequentially power the devices up.


stuman-

My TIVO works well, but there is some trickery if TIVO does not work for you right off the bat. It involves calling TIVO's 703 dialup # (in Virginia, where SR is located.) Here are some threads that deal with this:

http://www.dslreports.com/forum/remark,13406722

http://www.dslreports.com/forum/remark,14973732

 

[iamme]

Originally posted by: georgepa
iamme-

It honestly DOES sound like a connection issue. You see, when you hook up a device to your cable/DSL modem you MUST unplug the modem from power, so it can refresh itself and see the new device added. So, you got the gizmo to come on BEFORE the router and it worked fine. Then you moved it BEHIND the router. It simply won't just "come on" that way. You HAVE to unplug your cable modem, wait about 30 seconds, then plug it back in. Then the same with the router, finally the gizmo is turned on and should give you a voip light. It is just the nature of the beast of IP registration. That is not automatic and easiest done by unplugging all your components, then one by one plugging them back in, in sequence. Takes less than 2 minutes and works. There are other ways that don't require unplugging, such as going to Start, then Run, then typing cmd (hit enter,) then type ipconfig /release (enter) then ipconfig /renew to do the IP refresh. Easier to just do a few sequential unplugs and be done with it, IMO. There is no need to keep the gizmo unplugged for hours, just about 30 seconds. The key is to sequentially power the devices up.

i did all of that. i'm very aware of the importance of reseting my cable modem.

leaving my gizmo unhooked overnight was just because i was sick of dealing with it.