Sony's Customer Service just flat out SUCKS!

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.

ufs

Senior member
Jun 3, 2001
310
0
0
i used to work for sony tech support an year ago. At that time their policy about monitors was that if it dies (or hicups) within 30 days of purchase u get the new monitor with shipping paid by sony. If anything happens after 30 days and unit is under warranty you get the refurbished one and u pay the shipping (or maybe you dont, not sure). Electronic products are like that. Some work for years and years. Some die in few months. I guess you just had bad luck with ur monitor. I had countless calls from senior citizens who wanted help with their TV that they had for 15 years. You get the point.
 

Buddhist

Golden Member
Jan 15, 2000
1,776
0
0
Originally posted by: ufs
i used to work for sony tech support an year ago. At that time their policy about monitors was that if it dies (or hicups) within 30 days of purchase u get the new monitor with shipping paid by sony. If anything happens after 30 days and unit is under warranty you get the refurbished one and u pay the shipping (or maybe you dont, not sure). Electronic products are like that. Some work for years and years. Some die in few months. I guess you just had bad luck with ur monitor. I had countless calls from senior citizens who wanted help with their TV that they had for 15 years. You get the point.

I certainly agree that there has to be a limit.

And usually, this limit is the warranty of a product. My monitor has a warranty thats good for one year. Its been only a few months since i purchased it. I wouldn't be upset or expect free shipping etc if the product was out of warranty, but if its in warranty...