I apologize in advance for ranting but, i'm so frustrated with this.
So about three months ago, I purchased a Sony sdm-hs73 from bestbuy in Redwood City, CA. (17" flat panel monitor and I did not purchase best buy's extended warranty for another $100)
Yesterday while opening up my email, the monitor began flickering like crazy horizontally, then side to side like large waves. I conected my laptop to it to confirm that it wasn't a video card issue. Surely enough it was a monitor problem. I called Sony today to ask them what to do about this and they said that I only have two options.
1. Send it in, wait twenty days and then receive it back.
2. Send it in, secure another monitor with your credit card, and they will ship it out today. (And remove your credit card charge upon receiving your monitor). This replacement monitor they would send however would be a Refurbished model.
In either case, all the expensive shipping charges must be paid by me! The customer!
So Sony makes a defective product, and the customer has to pay for their mistake? WTF? Send me a refurbished monitor for my retail monitor which i paid full price for? WTF? :|
Sony, take responsibility for your own defective product!!!! :|
I don't know what else to say except although Sony sometimes makes very nice products but its clear to me that Sony doesn't give a rats ass about customer service. :|
If this is how Sony thinks it should treat their customers, i'll make it a point to not purchase their products again.
-M.T.O
(I've checked the closest repair center option mentioned below...and there isn't one within a 75 mile radius. And I live in Silicon Valley too! heh)
So about three months ago, I purchased a Sony sdm-hs73 from bestbuy in Redwood City, CA. (17" flat panel monitor and I did not purchase best buy's extended warranty for another $100)
Yesterday while opening up my email, the monitor began flickering like crazy horizontally, then side to side like large waves. I conected my laptop to it to confirm that it wasn't a video card issue. Surely enough it was a monitor problem. I called Sony today to ask them what to do about this and they said that I only have two options.
1. Send it in, wait twenty days and then receive it back.
2. Send it in, secure another monitor with your credit card, and they will ship it out today. (And remove your credit card charge upon receiving your monitor). This replacement monitor they would send however would be a Refurbished model.
In either case, all the expensive shipping charges must be paid by me! The customer!
So Sony makes a defective product, and the customer has to pay for their mistake? WTF? Send me a refurbished monitor for my retail monitor which i paid full price for? WTF? :|
Sony, take responsibility for your own defective product!!!! :|
I don't know what else to say except although Sony sometimes makes very nice products but its clear to me that Sony doesn't give a rats ass about customer service. :|
If this is how Sony thinks it should treat their customers, i'll make it a point to not purchase their products again.
-M.T.O
(I've checked the closest repair center option mentioned below...and there isn't one within a 75 mile radius. And I live in Silicon Valley too! heh)