I sold my old Shuttle XPC barebones on Ebay a few weeks ago. It was bought by a guy with fairly good feedback and everything was going fine until he received it. He claimed that he couldn't get it to work. He even took it to Best Buy where his friend works and they couldn't get it to work. I spent quite a while emailing him with different ideas but he said that none of them worked. Finally I agreed to let him return it (I have a DOA only policy).
Side note, when I originally shipped it to him, it cost about double what I charged him (I used Ebay's shipping thingy). Suffice it to say, I was none too happy with the idea of giving him a refund, plus his shipping cost on top of already losing $15 or so to my shipping it. Of course if it really was defective I would do it because it's the right thing to do.
Today I get home and there's the package waiting for me. I open it up and he shipped it in peanuts (I used the stuff that it originally came with) so I had to pick peanuts out of it. He also forgot to send the box full of parts, manuals, etc. From a cursory glance, it's obviously my XPC as I had modded it a bit. I plugged it in, hit the power button, it came on for half a second and shut down (the exact problem he described). So I started looking it over carefully to see if anything was obviously wrong.
First thing I noticed was it had a bit more dust than I think mine had when I shipped it, which made no sense if it didn't work. I also noticed that the serial number sticker on the AGP slot was not in the same place and there was sticky stuff where it would have been originally, though the SN did match. Finally I noticed that some of the other stickers (on top of the ports, etc.) did not match mine at all and they did not appear to have been tampered with. That's when I knew this wasn't mine. I also realized that it is not even the same exact motherboard as mine because some things are in different places or missing.
I have to give the guy credit, he did a great job trying to cover his tracks. Most people probably would have never figured it out. I'm sure glad I take lots of pictures of everything I sell on Ebay.
Now the question remains, what do I do? I have my case and power supply and his defective motherboard. I still have his money in my Paypal account. I'm certainly not going to give him a refund while he has my motherboard and other parts. Even then I wouldn't refund what I paid for shipping. I sent him an email asking him to explain but I'm not sure what to expect. Any opinion on what I should do/say?
Cliffs:
1. Guy buys my old Shuttle XPC barebones on Ebay.
2. Claims it was DOA, I troubleshoot to no avail.
3. Guy returns XPC but swapped the motherboard. (he did put my SN sticker on it)
4. What do I do? Luckly I still have his money.
Side note, when I originally shipped it to him, it cost about double what I charged him (I used Ebay's shipping thingy). Suffice it to say, I was none too happy with the idea of giving him a refund, plus his shipping cost on top of already losing $15 or so to my shipping it. Of course if it really was defective I would do it because it's the right thing to do.
Today I get home and there's the package waiting for me. I open it up and he shipped it in peanuts (I used the stuff that it originally came with) so I had to pick peanuts out of it. He also forgot to send the box full of parts, manuals, etc. From a cursory glance, it's obviously my XPC as I had modded it a bit. I plugged it in, hit the power button, it came on for half a second and shut down (the exact problem he described). So I started looking it over carefully to see if anything was obviously wrong.
First thing I noticed was it had a bit more dust than I think mine had when I shipped it, which made no sense if it didn't work. I also noticed that the serial number sticker on the AGP slot was not in the same place and there was sticky stuff where it would have been originally, though the SN did match. Finally I noticed that some of the other stickers (on top of the ports, etc.) did not match mine at all and they did not appear to have been tampered with. That's when I knew this wasn't mine. I also realized that it is not even the same exact motherboard as mine because some things are in different places or missing.
I have to give the guy credit, he did a great job trying to cover his tracks. Most people probably would have never figured it out. I'm sure glad I take lots of pictures of everything I sell on Ebay.
Now the question remains, what do I do? I have my case and power supply and his defective motherboard. I still have his money in my Paypal account. I'm certainly not going to give him a refund while he has my motherboard and other parts. Even then I wouldn't refund what I paid for shipping. I sent him an email asking him to explain but I'm not sure what to expect. Any opinion on what I should do/say?
Cliffs:
1. Guy buys my old Shuttle XPC barebones on Ebay.
2. Claims it was DOA, I troubleshoot to no avail.
3. Guy returns XPC but swapped the motherboard. (he did put my SN sticker on it)
4. What do I do? Luckly I still have his money.
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