[Solved] GA-Z77X-UD5H freezing and lockups

songokussm

Senior member
Jun 25, 2005
258
0
0
So just put together my new system and I am having a terrible time of sorting out all of the bugs. I have never had this much trouble before. I am at your mercy anandtech guru's :)

Specs:
OCZ OCZ750FTY 750W
Intel i5-3570k
GIGABYTE GA-Z77X-UD5H
CORSAIR Vengeance 2x4GB DDR3 1600 CMZ4GX3M1A1600C9
Patriot Wildfire 120GB PW120GS25SSDR
Sapphire ATI Radeon HD7850 2GB 11200-00-20G

First off unless stated this is all stock, no overclocking, no voltage changes, all bios defaults.

Problem 1: System keeps locking up. A complete freeze. If I press and told the power button, it takes about 10-20 seconds for it to turn off. The reset button has no effect. Everything is stock. No overclock, bios is updated with defaults, fresh install of windows with only drivers.

Solved: 1.) Activate internal intel graphics.
2.) set pck clock to 101 instead of auto
3.) Turn off c6/c3 in the cpu advanced features


Problem 2: The system will just turn off. Its like it detects a freeze and protects itself, but sometimes it happens with a quick trip to the bathroom, other times its a few hours, and upon my return my system is off. The management console gives no information on if it was a clean or dirty shutdown.

Solved: 1.) Activate internal intel graphics.
2.) set pck clock to 101 instead of auto
3.) Turn off c6/c3 in the cpu advanced features


Problem 3: My 3570k runs really hot. The cooler i am using the is coolmaster hyper 212. at idle its 35-40C at load its 60-65. At stock. Overclocking is not going to happen until the bugs are worked out.

Solved: IvyBridge runs this hot.
Overclocked to 4.0 (19%) overclock with no voltage increase runs at the same temps.



Problem 4: The 3rd PCI Express slot does not work. There was a sticker staying that you needed a Ivy bridge cpu in order for it to work. I have one, and it does not. Even when the other two pci express slots are populated.

Solved: It was disabled in bios. defaulty. odd

Problem 5: When my system is off, sometimes, the psu is still on. The lights on it are still on and the fan is still spinning. It is concerning.

Solved: Gigabyte feature. the usb's still charge after system is off .

Problem 6: Running the ram at 1600mhz results in a very unstable system. the xmp settings are correct, the voltage is correct. Increasing the voltage does nothing, and increasing the ram settings does nothing.

Solved: 1.) Set Ram Voltage to 1.550 instead of stock 1.500
2.) Activate internal intel graphics.
3.) set pck clock to 101 instead of auto
4.) Turn off c6/c3 in the cpu advanced features


Problem 7: Virtu MVP lowers performance not increase. All of the reviews i have read, say its an amazing feature.
Rift Enabled: FPS Min: 44. Max: 62. Settings ultra. 1920x1080.
Disabled: FPS Min: 58. Max: 74. Settings ultra. 1920x1080.

Solved: Market hype. disable it.
link: http://www.anandtech.com/show/4199/...egrateddiscrete-gpu-on-sandy-bridge-platforms

More info:
I have tested everything but the psu, motherboard, and cpu in another system. They all had no issues. So the culprit is one of the three. I was able to borrow true power 500 watt psu and test in this system and freezing was quite less, still there but less, and the shutting down never occurred. And when the system was off, the psu was also off. So I am leaning towards the psu.

However my gut is leaning towards the motherboard. No real explanation, just a feeling.

I have used OCCT to test for instabilities. If it does not freeze then all tests pass just fine. I ran each test for 20 minutes.

My last piece of information is that if i turn up the voltages nothing changes, BUT if i increase all of the 3D voltage controls (a gigabyte thing) to extreme (meaning everything has tighter voltage control and voltage response times) instead of defaults, the issues are much less, but still very frequent.

Link: http://www.gigabyte.us/products/product-page.aspx?pid=4167&dl=#ov

Thank you for the assistance.
 
Last edited:

beginner99

Diamond Member
Jun 2, 2009
5,315
1,760
136
I recently bought some additional RAM and thought it was the same as my inital RAM. 1600 Mhz. Played around in bios and selected xmp profile. System became unstable very similar as you said (unpredictable). reset RAM to previous setting (1333 mhz) and system was stable again.

And show me a review that said Virtu will increase performance (FPS)...it doesn't and the review here on AT explained that very well. Also while it is running FPS from FRAPS wil be wrong!!!
What it does is to better "synchronize" your input (eg. mouse, shooting) with what you see on the screen. Burt FPS will be lower.
 

davel

Member
Mar 21, 2012
133
0
0
I have the same mobo but with G Skill Ram, I enabled XMP Profile1 and picked up timings and everything has been stable, no lockups yet.

What BIOS version are you using? I am at F6, I know there are some beta BIOS out there that supposedly fix other issues, but since it has been stable for me I am not going to try it out.
 

songokussm

Senior member
Jun 25, 2005
258
0
0
I recently bought some additional RAM and thought it was the same as my inital RAM. 1600 Mhz. Played around in bios and selected xmp profile. System became unstable very similar as you said (unpredictable). reset RAM to previous setting (1333 mhz) and system was stable again.

Mine was in a dual channel set. So that is not the issue, plus it ran at 1600mhz in another system i tested it on. with stock settings, but more voltage.

And show me a review that said Virtu will increase performance (FPS)...it doesn't and the review here on AT explained that very well. Also while it is running FPS from FRAPS wil be wrong!!!
What it does is to better "synchronize" your input (eg. mouse, shooting) with what you see on the screen. Burt FPS will be lower.

link http://www.tomshardware.com/reviews/z77-express-virtu-mvp-benchmark,3174-8.html

I have the same mobo but with G Skill Ram, I enabled XMP Profile1 and picked up timings and everything has been stable, no lockups yet.

What BIOS version are you using? I am at F6, I know there are some beta BIOS out there that supposedly fix other issues, but since it has been stable for me I am not going to try it out.

My timings are higher then it is rated for. Also using F6 bios.

I doubt this will solve anything, but I would turn off virtu, it's crap

disabled and uninstalled.
 

Blades

Senior member
Oct 9, 1999
856
0
0
I'm not liking my gigabyte mobo either. As I said in another thread - the advanced features have dumbass subjective settings. Note to bios designers: Extreme is not a quantifiable value!
 

beginner99

Diamond Member
Jun 2, 2009
5,315
1,760
136

well, they are wrong:

http://www.anandtech.com/show/5728/...ew-asrock-asus-gigabyte-msi-ecs-and-biostar/2
Virtu MVP causes many issues when it comes to benchmarking and comparison of systems as well. The method of telling the performance of systems apart has typically been the FPS values. With this new technology, the FPS value is almost meaningless as it counts the frames that are not rendered. This has consequences for benchmarking companies like Futuremark and overclockers who like to compare systems (Futuremark have released a statement about this). Technically all you would need to do (if we understand the software correctly) to increase your score/FPS would be to reduce the refresh rate of your monitor.
 

jp0ll

Member
May 2, 2012
30
0
0
I just returned the GA-Z77X-UD5H today. My system kept freezing and locking up. I tried everything to fix it. I ended up buying a ASUS P8Z77 PRO and I'm having no problems with it. I'm starting to get the feeling that the GIGABYTE board was the issue now that I've read your post.
 

songokussm

Senior member
Jun 25, 2005
258
0
0

figures toms has really gone down hill in the past few years.

Try some other ram, solved my problem

If it is 1.65v ram then that is the problem

its 1.5v ram and it ran just fine in another system. both at 1333 and 1600.

I just returned the GA-Z77X-UD5H today. My system kept freezing and locking up. I tried everything to fix it. I ended up buying a ASUS P8Z77 PRO and I'm having no problems with it. I'm starting to get the feeling that the GIGABYTE board was the issue now that I've read your post.

i'd rather not, but we will see.
 

songokussm

Senior member
Jun 25, 2005
258
0
0
So I may have stumbled onto something. I think its the Virtu MVP chip/software.
With it enabled I was able to run all of the OCCT/prime95/furmark tests. No lockups.

With it disabled, the lock ups are back. So i turned it back on. So far were at about 4 hours and nothing. Before i couldn't go an hour without 1 or 2 issues.

thoughts?
 

medex

Junior Member
Jun 6, 2010
3
0
0
I had a very similar build to yours with the same mobo and cpu. I tried everything top stop the freezing. At first I thought it was the new ssd. Then I moved back to magnetic disk and the problem persisted. I tried two different sets of memory and it occurred on both. I ran memtest on both and it passed both. I ran prime95 for 5 hours and had no issues other than high temps. I then upgraded the bios to F6 to see if this could resolve it. It didn't. I tried prime 95 again and it didn't cause the issue but using truecrypt did. I then used intelburnin and that knocked it out in a few minutes. The system was so unstable after running intelburnin that even subsequent memtests resulted in system reboots but not noticeable ram errors.


I gave up and returned both. Maybe I'll try again soon. Good luck to you and I'll be checking back to see if you resolve it.
 

tweakboy

Diamond Member
Jan 3, 2010
9,517
2
81
www.hammiestudios.com
Maybe he needs a quality PSU ,,,,,,,, I think it can also possibly be the PSU

500watts from your friend you even said it, it freezes less. So now you get a quality PSU ,,,,,, with proper ampage and multiple 12v rails,,,,,,,,, A freeze in windoz has nothing to do with RAM first of all. IF problem is RAM , you will get a BSOD or system restarts etc.

Go Thermaltake, I have had their gear for 6 years now, and its running with no problems no bsod ever. H20 going strong, bought for my old 2500 XP athlon then put it on this system.........

Once again your freezes are not RAM related. Its probably not your CPU ,, or your should get a shutdown, not a freeze.

This leads me to believe your PSU is junk and your friends is junk to. Go to Frys or Microcenter and buy a quality multi rails high ampage. Or get it from the net, that should fix you up. gl

You should get a modular grab a Thermaltake 650watts with modular cable management,,, gl
 

jp0ll

Member
May 2, 2012
30
0
0
I had a very similar build to yours with the same mobo and cpu. I tried everything top stop the freezing. At first I thought it was the new ssd. Then I moved back to magnetic disk and the problem persisted. I tried two different sets of memory and it occurred on both. I ran memtest on both and it passed both. I ran prime95 for 5 hours and had no issues other than high temps. I then upgraded the bios to F6 to see if this could resolve it. It didn't. I tried prime 95 again and it didn't cause the issue but using truecrypt did. I then used intelburnin and that knocked it out in a few minutes. The system was so unstable after running intelburnin that even subsequent memtests resulted in system reboots but not noticeable ram errors.


I gave up and returned both. Maybe I'll try again soon. Good luck to you and I'll be checking back to see if you resolve it.


I gave up on mine and returned it this morning. No issues so far with my new ASUS board. I really think it had something to do with the Gigabyte board.
 

medex

Junior Member
Jun 6, 2010
3
0
0
Maybe he needs a quality PSU ,,,,,,,, I think it can also possibly be the PSU

500watts from your friend you even said it, it freezes less. So now you get a quality PSU ,,,,,, with proper ampage and multiple 12v rails,,,,,,,,, A freeze in windoz has nothing to do with RAM first of all. IF problem is RAM , you will get a BSOD or system restarts etc.

Go Thermaltake, I have had their gear for 6 years now, and its running with no problems no bsod ever. H20 going strong, bought for my old 2500 XP athlon then put it on this system.........

Once again your freezes are not RAM related. Its probably not your CPU ,, or your should get a shutdown, not a freeze.

This leads me to believe your PSU is junk and your friends is junk to. Go to Frys or Microcenter and buy a quality multi rails high ampage. Or get it from the net, that should fix you up. gl

You should get a modular grab a Thermaltake 650watts with modular cable management,,, gl


Since when do quality PSU's have multiple rails? You say that like it's a selling point. Almost all the seasonic models are single 12v rail.
 

songokussm

Senior member
Jun 25, 2005
258
0
0
the psu is ocz is a pretty solid brand.

I need at least 3 pcie express slots (2x video and 1x raid card), i would prefer 4+. So that limits my choices. As of right now, there is only 1 option at newegg and its an msi board. I have had great luck with their boards, but their rma process is horrendous.

On to better news.
6.5 hours with out a single freeze or other issue.
everything back to defaults, but the intel adapter is enabled, and virtu mvp is installed. Zero issues :)
 

jp0ll

Member
May 2, 2012
30
0
0
the psu is ocz is a pretty solid brand.

I need at least 3 pcie express slots (2x video and 1x raid card), i would prefer 4+. So that limits my choices. As of right now, there is only 1 option at newegg and its an msi board. I have had great luck with their boards, but their rma process is horrendous.

On to better news.
6.5 hours with out a single freeze or other issue.
everything back to defaults, but the intel adapter is enabled, and virtu mvp is installed. Zero issues :)

Good news! Hopefully the problem has been resolved. I lost y patience with that board. Glad you managed to fix it.

EDIT: it seems like this is an issue with the boards. I've found posts on a lot of different forums with people complaining about freezes and lockups.


http://forums.tweaktown.com/gigabyte/48463-gz-z77x-ud5h-random-freezing-shutdowns.html
 
Last edited:
Oct 19, 2000
17,860
4
81
Keep the updates coming if you would, please. I picked up the same UD5H and 3570k. I have some ADATA RAM and a Crucial m4 SSD coming in tomorrow, so I'll be putting it together and will try to have a status report late Tuesday or more likely, Wednesday evening.