- Sep 29, 2004
- 18,656
- 67
- 91
ya ... this is pissing me off. We'll see how things go per this log.
Previous discussion:
http://forums.anandtech.com/showthread.php?t=2405957
So, I got the F80 from Sole after some limited research. I figured for hte use it is getting it will last an easy 3+ yers and even if out of warranty it is easily fixable.
I am getting sporadic low speed (LS1) errors after 30 minutes of use. The fix according to Sole is to rerun calibration. I did that twice. And it still errors out on me. I sent support an e-mail and told them they have 48 hours to make me happy. This will be my official log to see what occurs.
Oh, I'd imagine the F63 which is popular also has this problem.
This sucks because my research said the treadmill is solid except for the rollers which have crappy bearings that will fail eventually. For consumer grade Sole is pretty good. The thing is, the rollers are easily replaceable under warranty. And if not under warranty, you can get upgraded bearings for the rollers (which are the problem) via various bearings suppliers (there are standard sizes for these things) when the bearings do fail.
But I am mostly pissed that this thing does not work after carrying the 250+ pound unit into my house and putting it together. So they better not F me over because I know where Anandtech lands on results searches on Google. Either way, I am getting a treadmill and it is not going to be at any extra cost on my part.
UPDATE 1: (11/3)
Called their tech support. They are sending out a new motor controller and wiring harness that runs through the metal tubular arms. This is via FedEx with tracking number. Then a tech will come to my house and make the repair. I'm hoping that things are fixed by Friday but it might not be till early next week that things are fixed.
From reading online, I've read that some have had to get this repair done more than once. And I've also read that some have had it fixed once and it has worked great since. These problems go back 4+ years as evidenced by people on various forums talking about it. I'd have to imagine that hardware revs of the controller have improved the failure rates and that I am one of the few with bad luck. I plan on asking the tech what the failure rates are on Sole machines as I am assuming that the tech guy is a general gym equipment repair type person.
UPDATE 2: (11/3 night time, 11/4 morning)
Got home from work and my wife said that the treadmill is working fine. The kids used it for 30 minutes and she used it for a while. No error occurred. On the morning of 11/4 it ran fine for 10 minutes before my kids had to go to school. I tried forcing the error by adding resistance to the belts movement and that didn't stop it. Still having the tech come to my house though to see what he has to say. I'm hoping to keep the motor controller in case this happens again in a few years.
UPDATE 3: (11/4 night)
Repair parts shipped today. The treadmill is still working.
Previous discussion:
http://forums.anandtech.com/showthread.php?t=2405957
So, I got the F80 from Sole after some limited research. I figured for hte use it is getting it will last an easy 3+ yers and even if out of warranty it is easily fixable.
I am getting sporadic low speed (LS1) errors after 30 minutes of use. The fix according to Sole is to rerun calibration. I did that twice. And it still errors out on me. I sent support an e-mail and told them they have 48 hours to make me happy. This will be my official log to see what occurs.
Oh, I'd imagine the F63 which is popular also has this problem.
This sucks because my research said the treadmill is solid except for the rollers which have crappy bearings that will fail eventually. For consumer grade Sole is pretty good. The thing is, the rollers are easily replaceable under warranty. And if not under warranty, you can get upgraded bearings for the rollers (which are the problem) via various bearings suppliers (there are standard sizes for these things) when the bearings do fail.
But I am mostly pissed that this thing does not work after carrying the 250+ pound unit into my house and putting it together. So they better not F me over because I know where Anandtech lands on results searches on Google. Either way, I am getting a treadmill and it is not going to be at any extra cost on my part.
UPDATE 1: (11/3)
Called their tech support. They are sending out a new motor controller and wiring harness that runs through the metal tubular arms. This is via FedEx with tracking number. Then a tech will come to my house and make the repair. I'm hoping that things are fixed by Friday but it might not be till early next week that things are fixed.
From reading online, I've read that some have had to get this repair done more than once. And I've also read that some have had it fixed once and it has worked great since. These problems go back 4+ years as evidenced by people on various forums talking about it. I'd have to imagine that hardware revs of the controller have improved the failure rates and that I am one of the few with bad luck. I plan on asking the tech what the failure rates are on Sole machines as I am assuming that the tech guy is a general gym equipment repair type person.
UPDATE 2: (11/3 night time, 11/4 morning)
Got home from work and my wife said that the treadmill is working fine. The kids used it for 30 minutes and she used it for a while. No error occurred. On the morning of 11/4 it ran fine for 10 minutes before my kids had to go to school. I tried forcing the error by adding resistance to the belts movement and that didn't stop it. Still having the tech come to my house though to see what he has to say. I'm hoping to keep the motor controller in case this happens again in a few years.
UPDATE 3: (11/4 night)
Repair parts shipped today. The treadmill is still working.
Last edited:
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