Mix rubbing alcohol and vinegar (this may require ID to purchase) and tilt your head then pour a few drops in with a dropper, and you will hear it work it's way inside, just stay tilted for like a minute, then let it all out. I was super skeptical when I first heard of this concept but I've had doctors say it is safe. Though depending how plugged up you are it would not hurt to get a doctor to clean it out for you, they will be able to see in there more than you can. It's ridiculously satisfying to get that done too. 😀 Once it's done then just keep up with qtips, I tend to put it in while trying not to touch the edges of the ear, then I bring it to a side and slowly spin it while doing the contour, it grabs any wax without pushing it in. Don't go very far in, just enough to get the surface wax out.