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Seagate Warr.=Lies, lies & more lies

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Originally posted by: cubby1223
If a computer was that critically crucial, it should be using raid mirroring for starters. Or you buy your system from a vendor and pay him well through a SLA.
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Sure if the data is important, but lets say I use online banking to pay my bills and my hard drive goes down. I don't care what is on the hard drive, but without it I can't use the computer.

2 weeks is way too long especially if they are just replacing it. It would be one thing if they were fixing it and shipping it back, but they are sending you a refurbished one. Two weeks.

I want you guys for customers.
 
Originally posted by: Garet Jax

I want you guys for customers.
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Seriously, it's funny how people are SO understanding. I bet most of these people would be b!tching and moaning on ATOT if this happened to them.
 
Meh, I've had the same refurb LCD model sent to me 3 times by Sony in the past few years, 2 of them had artifact problems, but the last one (currently using) has been working fine for a couple of years. If it works, who gives a fvck. If you don't like the refurb the company's sending you, go buy a new one. The company's not obligated to send you a new product due to user error, or any error. Just 'cause some companies do that doesn't mean every other company out there has to follow the trend. :roll:
 
Originally posted by: Garet Jax
Originally posted by: cubby1223
If a computer was that critically crucial, it should be using raid mirroring for starters. Or you buy your system from a vendor and pay him well through a SLA.
Click to expand...
Sure if the data is important, but lets say I use online banking to pay my bills and my hard drive goes down. I don't care what is on the hard drive, but without it I can't use the computer.

2 weeks is way too long especially if they are just replacing it. It would be one thing if they were fixing it and shipping it back, but they are sending you a refurbished one. Two weeks.

I want you guys for customers.
Click to expand...
Well, again, if the computer is that important, you'll have to buy the next one from a vendor with a good service agreement. What do you expect anyone here to say? That's just the way the industry works. If you're more concerned with shaving off every single last penny off the price of your new computer, you cannot expect to turn around and demand top-notch service from the good hearts of the businesses.

I do computer repair for a living. I bust my balls every day for people who's computers break down for whatever reason. But I don't fix computers for free, that's for sure. And I'll tell ya another thing, if I weren't a patient person, there is no way I would last in this line of work.
 
Originally posted by: Shawn
Hard drive companies NEVER replace your drive with a new drive. It is always refurbished. That said, I've had no problems with any of the refurb drives I have gotten.
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I actually got a new one from Maxtor once, unexpectedly.

 
Refurb can mean a lot of things when it comes to hardware. A lot of times, it might just mean that someone opened the package and then returned it. They can no longer sell the item as new, so it gets a refurbished label after it is tested to make sure it works.
 
Originally posted by: Garet Jax
I can't disagree that it seems unreasonable to offer a warranty and then replace with refurbished stock especially on such a new drive. It means that you effectively bought a refurbished unit with a 5 year warranty for a new price.
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I believe they replace it with a new drive if it's within 30 days. Where do you want them to draw the line between new and refurbished? 3 months? 6 months? 1 year? Maxtor doesn't even warranty their drives for more than a year - how's that for low expectations!

Originally posted by: Garet Jax
Man expectations are low. 2 weeks - what happens if that is your central drive and your machine is out of commision for 2 weeks waiting for the replacement.
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As others have said, if the drive is that critical and you can't go without your computer for very long you should at least have a second drive. Drive manufacturers are nice enough to offer advanced RMAs, otherwise you'd have to wait up to a week for the drive to get there, then up to a week for the new one to come back. Even with the advanced RMAs it's unreasonable to expect the drive in under a week. So no matter how you cut it, you're risking substantial downtime with only one drive.

I think some of us are so understanding because none of us have only one drive. Between my 3 desktop PCs I have eight. Obviously it wouldn't hurt me much if one died. 😉



 
After reading this thread, I just realized something... Refurbs aren't necessarily bad, if anything they can be good, to an extent.
Dell Refurb=bad
because dell doesn't really make ******, they buy ****** and assemble it, it's refurb for dell because some one could return a computer for spilling ****** on it and pretending they didn't want it, dell resells it again refurb.

Maxtor/ATI/Antec etc.. (Manufacturer) Refurb=probably good
Why?
Because, either a clueless fscktard broke the item in a small way (broken capacitor), frys is returning the item because it arrived damaged, some guy is returning the item because it has a defect and THEN the manufacturer has to individually check to see what the problem is, fix it, look for other problems, verify if it's good THEN refurb it.

Basically it'd be better as a refurb from a manufacturer because it's much more likely to have had been individually inspected and cared for, thefore extremely unlikely to have any issues.

But if it's a refurb from say dell, well then, they could literally send you a 'return label' that doesn't go to dell but to another customer! :laugh: Seriously though, if there are any issues, dell will probably let it go and send it out again.

 
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