The right to take dispute to court, instead you go to an arbitrator.
The details of course vary from contract to contract, but in many of the cases the site of arbitration is selected at the company's convenience (ie: doesn't even have to be in the state you live in, could be across the country), there are no rules of discovery so it's extremely difficult for the consumer to gather evidence, you have no recourse from an adverse judgment, etc. I mean there's a reason why results from binding arbitration favor corporations far more often than actual litigation.
Then fucking argue that the rules of arbitration need to be fixed.
Instead of making the argument that two people who agree to use arbitration, should be allowed to not use arbitration if one disagrees after the fact.
The article says the case in hand is that someone decided to sue AT&T over
sales tax and that AT&T was committing fraud.
It's like all those ads on TV - "get a second set FREE, just pay shipping and handling". If some moron doesn't have the sense to ask how much shipping and handling is, he doesn't get to take the corporation to court. That is, if I were King.
It's like, why do toilet brushes come with a warning against using them for personal hygiene? Because some consumer and some lawyer took them to court! Fuck that!
The world ain't perfect, and never will be. And it's damn tough as it is to run a business. And for so long as someone like yourself feels all businesses purpose is to screw consumers, or something along those lines, I mean if that is your attitude, government is not going to protect you. Have a little faith in the human race.
And people who don't read fine print that says sales tax will be charged,
do not get to sue in court.