expect to wait at least 30min of holdup time, and when you talk to them, some of them are clueless! all i wanted was to change package to deluxe and it took me freaking 4 days to get to someone that knows what they're doing. is frustrating cause I waste more of my time being put on hold then anything else. at first they switch me around then they switch me back cause none of them are of no help. you need a lot of patient and I mean it could be up to 1 hour before they actually get anything done like billing errors, connection problem etc. whats funny is that they try to talk me into changing my basic plan to all in one solution for 48 excluding taxes everytime you talk to them. The basic for 17 is alreading costing me 30 bucks with all this stupid taxes added on top of it.
Anyway their service is so so and worse at some cases. They even asked me to rate them from 1 to 5, 5 being the best, i say 3 and was asked was I satisifed so i said "yes, but just don't to overrate it," LOL.
The reason why it took me 4 day was for first 3 days they keep jerking me around, so on the 4th i waited like 45min or more to get throught to someone, then another 30min to make the changes cause most of the time they were trying to sell me stupid plan I don't need.
BTW, that speed change is bs. just 128k increase on upload, oh wow! as if connection is twice as fast! they announced it like 2 months ago, but is going to take 3-4 month before some people will even notice the upload increase! jesus, what a bunch of clowns.
Anyway their service is so so and worse at some cases. They even asked me to rate them from 1 to 5, 5 being the best, i say 3 and was asked was I satisifed so i said "yes, but just don't to overrate it," LOL.
The reason why it took me 4 day was for first 3 days they keep jerking me around, so on the 4th i waited like 45min or more to get throught to someone, then another 30min to make the changes cause most of the time they were trying to sell me stupid plan I don't need.
BTW, that speed change is bs. just 128k increase on upload, oh wow! as if connection is twice as fast! they announced it like 2 months ago, but is going to take 3-4 month before some people will even notice the upload increase! jesus, what a bunch of clowns.