Samsung 915N-BK Black 19" 8ms LCD...

[Miramonti]

I'm really surprised they gave people so much grief to avoid fulfilling these orders. Its not like the dell pricing error either, where that was normally a $900 monitor mispriced at $400ish.

If it says anything imo, it says that in their rapid growth they may be losing some focus on what made them so successful, oustanding customer service/relations.

 

[jmunjr]

Like I have said for the 3rd time I don't agree with what NewEgg did, I mean the cost idfference is so small.. Still, considering how good their service has been for me and many others in the past, a screw up is acceptable in my opinion, even in this case.

So typical of a lot of people to take a good thing for granted and then when it goes sour they cry foul and persecute.

I don't even know why I waste my time reading these posts..

Originally posted by: dud
I agree with all of you who ordered at the advert price and did not receive what you paid for. I too have never seen ANY company pull this crap before. Others have advised you to move on ... it's up to you but I would sure be upset.

If you feel that strongly about this then go to RESELLERRATINGS.COM and let the rest of the world know what the great Egg has done.

This community sure is getting soft. A few years ago a number of small companies reps were ruined by reviewers at Ressellerratings for pulling a LOT LESS crap then this! Now we actually have people defending the Egg for pulling this crap!

I did not order this monitor but I almost did. I was SOOO disappointed when they "sold out" (yeah right). Now, if I had actually ordered on e I would be enraged.

 

[Qubert]

Originally posted by: jnmunsey
Like I have said for the 3rd time I don't agree with what NewEgg did, I mean the cost idfference is so small.. Still, considering how good their service has been for me and many others in the past, a screw up is acceptable in my opinion, even in this case.

So typical of a lot of people to take a good thing for granted and then when it goes sour they cry foul and persecute.

I don't even know why I waste my time reading these posts..

We've heard you 3 times. Have you considered that no matter how many times you say this, many of us just don't agree with you?

I don't know why you waste your time either...

 

[glorygunk]

It's pretty retarded how there are all these noobs who reply to this topic crying how they'll sue Newegg, report them to BBB, resellerratings, etc.

Newegg has been an excellent, reputable online seller for my friends and I. Just one example: I bought a Sapphire 9600pro from Newegg, and 10 months later it failed on me. Obtaining an RMA from them and credit (back to my credit card, NOT Newegg credit) was absolutely painless.

Just because of one screwup, we have these jokers with 20 posts or less moaning on the forums. The way I look at it, everybody at least got a $15 coupon. Why the hell try to bring down a good company when they already gave you cash for your trouble? Instead, go flame bad retailers like Best Buy instead...

 

[jmunjr]

Thank you, though they aren't always so accomodating, and RMAing past 30 days isn't as common as it used to be. The economics of such possibly depend onthe manufacturer of the item in question.

Originally posted by: glorygunk
It's pretty retarded how there are all these noobs who reply to this topic crying how they'll sue Newegg, report them to BBB, resellerratings, etc.

Newegg has been an excellent, reputable online seller for my friends and I. Just one example: I bought a Sapphire 9600pro from Newegg, and 10 months later it failed on me. Obtaining an RMA from them and credit (back to my credit card, NOT Newegg credit) was absolutely painless.

Just because of one screwup, we have these jokers with 20 posts or less moaning on the forums. The way I look at it, everybody at least got a $15 coupon. Why the hell try to bring down a good company when they already gave you cash for your trouble? Instead, go flame bad retailers like Best Buy instead...

 

[Qubert]

Originally posted by: glorygunk
It's pretty retarded how there are all these noobs who reply to this topic crying how they'll sue Newegg, report them to BBB, resellerratings, etc...

Just because of one screwup, we have these jokers with 20 posts or less moaning on the forums.

Are we talking about the "noobs" and "jokers" like jjsole (9775 posts), Jassie (1559 posts), Avalon (2483 posts), Karen Marie (6372 posts), Macro2 (4583 posts), dud (543 posts), mrEvil (929 posts)?

Such arrogance...

 

[Vernor]

Aren't Newegg big enough to absorb this ?

Why the hell would they try to backtrack and piss off everyone ?

Or is it just an employee trying to cover his ass ?

 

[jmunjr]

Originally posted by: Vernor
Aren't Newegg big enough to absorb this ?

Why the hell would they try to backtrack and piss off everyone ?

Or is it just an employee trying to cover his ass ?

I figured it is the latter, but I'm hoping they're trying to make an example of AT on the kind of customers you don't want to cater to: cheap son-of-a-guns..

Seriously, we are not the kind of customers businesses want. Generally we excessively price-shop, usually go for the lowest price, and cost their customer service departments the most money. Note I wrote generally.

Ok the only good thing we could be is free advertising, but the recipients are gonna expect super dealz..

I don't let any of the hot deal sites know about my "sales" and coupons because, frankly, that's all we cheap-azzez on AT buy, just the sale item or use the coupon on the exact amount required, using filler items and so forth. I don't want those customers because I make very little and then get phone calls bitching about clearance and sale items. That is part of business but it happens most with the bargain shoppers. By reducing those types over the past few years my profit margins have increased and CS costs have dropped, with sales keeping similar growth. Overall income has gone up.

Face it, we hot deal shoppers are pains in the glutes...

 

[VRP]

you forgot some things.

1. The same cheapassers are the ones that frequently buy (more than needed) and provide volume to the company. Ultimately that helps the company.

2. Normal customers are afraid of clearance (as they think the clearance means defective), so the cheapassers help to clear those from companys hands

3. Even with those reduced prices, companies still make a profit sometimes.

4. By keeping the CS engaged in to something provide job security for the CS!

5. The company that use to sell 100 monitors (say) a month max is selling 1000s because of us, thus helping them get reduced prices from manufacturer.

& Many more.

The point is in a market place, you need every kind of buyer to survive in the long term.

Even if you call us the cheapassers, I call us "GARBAGE Takers" (the clearance marked are garbage for that company; ones garbage is anothers valuable). Imagine living at a place where you cann't throw any garbage anywhere!!! (CAN YOU?) . Similarly we are companies garbage bin. Instead of paying to crush the items they don't need, they sell it to us for whatever they get. If you look at it that way, we are actually benifitting companies!!!

 

[VRP]

Got mine today morning. using it right now. It is great. I watched some bits of DVDs and they look great. NO DVI is not a negative at all. With 8ms response time the video is great. Color is great. No dead pixels. Works right out of the box. The installation CD is self installing. AUTO ADJUST is a great feature as it quickly changes the settings for watching a video or internet.

Haven't played games yet.

Overall, the monitor is well worth even the 350$ (its price right now on newegg!) so no regret getting it for $262.

 

[glorygunk]

The fact that many of the items on Newegg automatically carry a 1-year Newegg warranty is amazing and very rare for an online retailer.

jmunsey, I agree with what you say. Cheapasses are bad for business. VRP, I believe the only valid point you make is the first one. Volume definitely looks good on paper, but it contributes very little to the profit column. QuBert, it's true some of the more "senior" members whine as well. But before you go and criticize them, take a look at yourself.

 

[Trevah]

How is this for luck.....The Samsung gets shipped back the day before delivery.....So I'm like, "that's cool atleast they gave me the 15 concession coupon".....so I order a different LCD I was looking at and use the concession coupon to offset the upgraded shipping (2 days).......well here I am still with no LCD....it was supposed to be delivered today but it supposedly got boarded on some flight to FLORIDA!!!! I'm in Arizona....8 days since my initial purchase and I still am out 600 bucks with no LCD......the egg is cracking :S

Update

After a heated discussion with a CSR about the shipping screwup the CSR said he would refund the shipping costs even though it was FEDEX's problem. The LCD I order (AOPEN F90JS) arrived with no dead pixels and I am mostly happy. Hopefully nothing like this happens with Newegg again.....

 

[Avalon]

Originally posted by: glorygunk
It's pretty retarded how there are all these noobs who reply to this topic crying how they'll sue Newegg, report them to BBB, resellerratings, etc.

Newegg has been an excellent, reputable online seller for my friends and I. Just one example: I bought a Sapphire 9600pro from Newegg, and 10 months later it failed on me. Obtaining an RMA from them and credit (back to my credit card, NOT Newegg credit) was absolutely painless.

Just because of one screwup, we have these jokers with 20 posts or less moaning on the forums. The way I look at it, everybody at least got a $15 coupon. Why the hell try to bring down a good company when they already gave you cash for your trouble? Instead, go flame bad retailers like Best Buy instead...

Unfortunately, they've never given me my $15 concession coupon, and have refused to respond to or even acknowledge any of my emails that I've sent for the past three days.

 

[Jbog]

Originally posted by: jnmunsey
I figured it is the latter, but I'm hoping they're trying to make an example of AT on the kind of customers you don't want to cater to: cheap son-of-a-guns..

Seriously, we are not the kind of customers businesses want. Generally we excessively price-shop, usually go for the lowest price, and cost their customer service departments the most money. Note I wrote generally.

Ok the only good thing we could be is free advertising, but the recipients are gonna expect super dealz..

I don't let any of the hot deal sites know about my "sales" and coupons because, frankly, that's all we cheap-azzez on AT buy, just the sale item or use the coupon on the exact amount required, using filler items and so forth. I don't want those customers because I make very little and then get phone calls bitching about clearance and sale items. That is part of business but it happens most with the bargain shoppers. By reducing those types over the past few years my profit margins have increased and CS costs have dropped, with sales keeping similar growth. Overall income has gone up.

What are you telling this us for? Why don't you write to Newegg and lecture them on how to eliminate us "cheap son-of-a-guns" from their customer base instead?

You are allowed to pick and choose your customers but we are not entitled to do the same about which businesses we shop at? Can you further lecture us why you can do something to increase your profit margin for your business but we, as consumers, should not take advantage of Hot Deals in order to stretch our dollars as far as we can?

If some of us want to express first-hand bad Newegg experiences, I think we are entitled to, don't you?

 

[jmunjr]

Of course you can express your experiences, it's the complaining that gets old, especially when it is so trivial, to me at least if I were in the same shoes.. Can I not express my dissatisfaction with such?

I guess I am not fond of shoppers that take advantage of an obvious mistake(yes it was obvious). Then again, a good deal of retailers certainly try to manipulate consumers. I don't - mine is pretty straightforward and honest. Though thinking about it I guess on a general scale since the vendors try to scam us so much we consumers should do whatever it takes to get a deal, ignoring ethics but obeying the law right?

In this case I think some of us were taking advantage of a company known to run a clean shop, and more.. They learned their lesson and did what was necessary in their minds to remedy the mistake - recalling the shipments. Kind of stupid but not necessarily bad, though hopefully it's not a trend that will continue.

Originally posted by: Jbog

What are you telling this us for? Why don't you write to Newegg and lecture them on how to eliminate us "cheap son-of-a-guns" from their customer base instead?

You are allowed to pick and choose your customers but we are not entitled to do the same about which businesses we shop at? Can you further lecture us why you can do something to increase your profit margin for your business but we, as consumers, should not take advantage of Hot Deals in order to stretch our dollars as far as we can?

If some of us want to express first-hand bad Newegg experiences, I think we are entitled to, don't you?

 

[Jbog]

I see. So we can state just what happened but not our emotional distress caused by the experience. Is THAT what you are trying to say?

I think you went further than just expressing your dissatisfaction with such. I think understand why, though. You were looking at from a retailer's point of view. I must ask, do you always tell your customers whenever you make mistakes, and how do you compensate your customers?

 

[jmunjr]

Originally posted by: Jbog
I see. So we can state just what happened but not our emotional distress caused by the experience. Is THAT what you are trying to say?

I think you went further than just expressing your dissatisfaction with such. I think understand why, though. You were looking at from a retailer's point of view. I must ask, do you always tell your customers whenever you make mistakes, and how do you compensate your customers?

We've never made a mistake.. If we did we'd evaluate it from an economic point of view while keeping ethics in mind. i.e. we would not let a safety defect go unfixed knowing it would cost us less dealing with lawsuits than recalling the product. Still, if we think recalling 150 shipments is worth the few disgruntled customers then we'd do it, and like I said I especially would not worry if they were hot deals customers from AT...FW maybe, but not AT..



And the emotional distress, there's a brag and moan thread for that, unless moaning is not emotion.. Heck do whatever you want, and so will I. Newegg doesn't deserve the backlass like this imo, that's all..

 

[Miramonti]

Originally posted by: jnmunsey
Of course you can express your experiences, it's the complaining that gets old, especially when it is so trivial, to me at least if I were in the same shoes.. Can I not express my dissatisfaction with such?

I guess I am not fond of shoppers that take advantage of an obvious mistake(yes it was obvious). Then again, a good deal of retailers certainly try to manipulate consumers. I don't - mine is pretty straightforward and honest. Though thinking about it I guess on a general scale since the vendors try to scam us so much we consumers should do whatever it takes to get a deal, ignoring ethics but obeying the law right?

In this case I think some of us were taking advantage of a company known to run a clean shop, and more.. They learned their lesson and did what was necessary in their minds to remedy the mistake - recalling the shipments. Kind of stupid but not necessarily bad, though hopefully it's not a trend that will continue.

This was not an obvious price mistake to *anyone* as you claim it was. Lcd rices have been sinking faster than the titanic, and not long ago people bought the dell 1905fp for $253. If you read this entire thread, *noone* suggests its a price mistake, and people around here are often pretty experienced to know the difference.

I didn't buy this monitor, and I usually vent as loud as anyone when people take advantage of *obvious* price mistakes, and cry about 'bait and switch' and trash resellerratings when their orders are cancelled. (Sometimes the thread starts out, 'don't call, its a price mistake!'.) But that's not at all what happened here imo.

So to recall a shipment having already paid for shipping etc, and submit themselves to predictable bad PR is surprising to me. It wasn't even discounted all that much, since its around $330 retail now.

Its not bad business ethics to recall them, they made a mistake, just that its not a great decision imo, which given their amazing customer relations history is surprising.

So I hope people get a coupon out of it etc. because I would definitely be frustrated if I bought one, but that they don't be too harsh on their ratings since they've been awesome and it was probably someone low-level ee just trying to CYA.

 

[jmunjr]

Yeah coupons would be appropriate. I do recall more than one user saying it was a price mistake, citing prices on Pricewatch, though that may have been in FW - a little brighter the folks over there.. 😉

 

[rise]

whatever, all i know is for 3 weeks i've been waiting on a reply from any one of 3 different people i emailed at newegg.

1- a csr who went back and forth with me on an issue before leaving it unresolved with no replies from her. i'm still out ~ $20
2- a question on an rma to support-not 1 response, 1 week
3- an email to the link in the anandtech/newegg rep in the stickied hot deal thread. no reply but only 3 days now.

i used to love them but oh well.

 

[mrEvil]

Whoa cowboy! Take about 3 steps back on those comments. A mistake is one thing, but leaving your @ss hanging out on the mistake for >24 hours is another. Also, I would (customer service again) be contacting ALL of my customers and letting them know the situation, BEFORE they read it on the FedEx site, that we screwed up and are recalling them. An email, something. As long as it was dated BEFORE I called FedEx. That's an I-D-10-T error in Customer Service.

The whole thing is an example of how NOT to handle your customers when you screw up. Suck it up and take it like a man if you cannot properly handle the situation.

Not to make light on a potential loss, but read my previous post on the economics and tell me that the Egg could not have absorbed that? How much do they really tend to make when they were charging $12 shipping on it and now have to eat it all? Especially now when they have it for $333 on the site.

BTW, Glorygunk, note WHEN I joined as opposed to when you joined. That and everyone has a right to their opinion, 20 posts or not. It is still crappy CS.

Originally posted by: jnmunsey
Of course you can express your experiences, it's the complaining that gets old, especially when it is so trivial, to me at least if I were in the same shoes.. Can I not express my dissatisfaction with such?

I guess I am not fond of shoppers that take advantage of an obvious mistake(yes it was obvious). Then again, a good deal of retailers certainly try to manipulate consumers. I don't - mine is pretty straightforward and honest. Though thinking about it I guess on a general scale since the vendors try to scam us so much we consumers should do whatever it takes to get a deal, ignoring ethics but obeying the law right?

In this case I think some of us were taking advantage of a company known to run a clean shop, and more.. They learned their lesson and did what was necessary in their minds to remedy the mistake - recalling the shipments. Kind of stupid but not necessarily bad, though hopefully it's not a trend that will continue.

Originally posted by: Jbog

What are you telling this us for? Why don't you write to Newegg and lecture them on how to eliminate us "cheap son-of-a-guns" from their customer base instead?

You are allowed to pick and choose your customers but we are not entitled to do the same about which businesses we shop at? Can you further lecture us why you can do something to increase your profit margin for your business but we, as consumers, should not take advantage of Hot Deals in order to stretch our dollars as far as we can?

If some of us want to express first-hand bad Newegg experiences, I think we are entitled to, don't you?

 

[glorygunk]

mrEvil, I did not mean to direct any criticism at old time posters. It just pisses me off when people join AT just to whine and spread negativity (e.g. those <20 posts members).

I don't appreciate Newegg's move either, but as far as I know, this is the only hiccup on their record. Everyone is entitled to mistakes. Sucks that one member didn't get a $15 concession, and another has a delayed second shipment...hope it all works out.