Question Ryzen Master What a Disaster

[Rinzler]

Mistakenly installed this on my Win 7 PC running a Ryzen 7 2700 (non X)

After installation (which yielded no stop/warning message indicating it was not compatible) it began to launch and immediately blue screened, upon restart windows crashed and rebooted. After some fiddling I managed to remove ryzen Master and windows then began to boot up normally.

However my cpu jumps from 15X multiplier, all the way up to around 37. Voltage is very erratic bouncing wildly from 0.7 to 1.4

I updated and flashed the bios (gigabyte 450M board)

No effect, should I simply RMA the CPU?

Anything else to try?

 

[Hitman928]

Or you know, don't install software that warns you several times not to install on your EOL operating system.

 

[Zepp]

with ryzen master, you will probably need to nuke your bios along with yourself."


Still not sure how to attack the situation, but it appears RM writes some information to the bios which is very difficult to get rid of. AMD should be ashamed.

why are you ranting about it here like you're trying to convince us Ryzen Master is crap?

I don't know how you even managed to install it on win7. I couldn't install it when I was still on win8.1.

YOU are at fault, not the software, or the developer

 

[beginner99]

Its not just Ryzen master, the HARDWARE is not compatible per AMD. You want them to put another chip on the motherboards to see if win7 or older is being installed and stop it ?

Come on, get real.

I was specifically talking about Ryzen Master which also happens to be the threads title and also is the cause of his system being nearly bricked. I'm a software dev and if you make an applications that manipulates the bios in such a way the computer becomes nonfunctional if you do that using the wrong OS, then it's simply lazy and bad practice if there is no check that prevents installation on anything else than supported OS. Especially since checking OS version is trivial on windows.

Was it smart what he did? Especially using EOL Windows 7? No. Is he overreacting? Yes. Still he has a point about being able to install Ryzen Master at all on anything else than win 10. That simply should not be possible when using the installer.

 

[Markfw]

Windows 7 is not compatible with Ryzen as far as I know, forget the software.

Edit: see post 17, right above the link where you download the software, it says "Windows 10 64 bit edition" in big bold letters.

/end of thread

 

[Markfw]

Oh I'm sure AMD states in some documentation somewhere it's only Win 10 compatible, the question is how many users are actually going to read through a user guide beforehand. Allowing it to install on a Win 7 system without so much as a warning and then causing the PC to be inoperable is really inexcusable for AMD IMO. Im far from the only person that thinks so.

Anyway I will be installing Win10 on a old spare drive and then installing RM to see what happens.

Here is the screen where you download Ryzen Master, AMD site. It says in big bold letters right above the download link "windows 10 64 bit edition" doesn't it ? Do you need glasses ??????

 

[blckgrffn]

Despite your crazy clever thread title, I think that there are some forces at play here.

Clearly, companies are paying for astro-turfing (you know, people get paid to go complain about things they don't really care about but its really for lobbying or PR reasons?) and coming in here with a near fresh account (one post back in 2016 then this gem) is going to make it seem like you came in here with an agenda to make others fear to use AMD Ryzen or their Ryzen Master utility.

Well, whatever your purpose may or may not have been...

You aren't getting pity here. You installed software that you likely did click through a bunch of "yes" "next" and for sure one where it says "YOU BETTER KNOW WHAT YOU ARE DOING FOR DRAGONS ARE BEHIND THIS DOOR" and you still pulled a Leroy Jenkins anyway.

If you warn off others from trying to use Win 7 and incompatible software with your story of sorrow and loss, great. If you came here looking for sympathy for your FUD and for others to endorse your viewpoint, then this is the cold shoulder a seasoned community is going to give you.

 

[Markfw]

Sorry i hurt your feelings, you seem hell bent on simply assigning blame and have not added anything of any value. Again why post at all?

The VERY first word I posted in this thread is MISTAKENLY...is it not?

I made a mistake, I conceded that off the bat. And I also conceeded there is documentation stating compatibility.

However the average user new to Ryzen or not up on all things Hardware may not be aware and there needs to be a safeguard in place that costs AMD literally nothing.

Anyway all of that is not the focus. Please do not post unless you have a positive contribution.

See post 24, that came to mind, but I have tried to make a positive contribution. Emphasizing to READ THE MANUAL. You still have placed blame on AMD and thats wrong. When you admit you were wrong blaming them, and read the manual, then the contribution will be positive.

 

[lobz]

Sorry i hurt your feelings, you seem hell bent on simply assigning blame and have not added anything of any value. Again why post at all?

The VERY first word I posted in this thread is MISTAKENLY...is it not?

I made a mistake, I conceded that off the bat. And I also conceeded there is documentation stating compatibility.

However the average user new to Ryzen or not up on all things Hardware may not be aware and there needs to be a safeguard in place that costs AMD literally nothing.

Anyway all of that is not the focus. Please do not post unless you have a positive contribution.

No. You mistakenly installed Windows 7 on a Ryzen system. Every other thing you make after that, you can't blame it on AMD. I mean, you can, but this is not wccftech or r/amdead or other echo chambers. You also can't bash intel senselessly either, so either sush your vanity and be thankful that such a place as this still exists, or just continue wiht this desperate charade and expect nothing but more of the same.

"However the average user new to Ryzen or not up on all things Hardware may not be aware and there needs to be a safeguard in place that costs AMD literally nothing. " -> now that is just surreal. Might as well put safety sensors into microwaves so they won't switch on when the average user doesn't read the documentation and puts a living cat into it to dry.

 

[chrisjames61]

I kinda of agree....I don't like Software running on top of Windows making changes to the BIOS. Previously had a bad experience with Motherboard software that controlled some Fan settings.

After this thread and others I will continue making changes in the BIOS...even though it can be inconvenient at times.

That isn't the point. He is running an unsupported OS for his hardware and then added another unsupported piece of software into the mix and then blames others for having problems he clearly created himself.

 

[DrMrLordX]

I would reinstall the OS if possible.

 

[amrnuke]

Mistakenly installed this on my Win 7 PC running a Ryzen 7 2700 (non X)

After installation (which yielded no stop/warning message indicating it was not compatible) it began to launch and immediately blue screened, upon restart windows crashed and rebooted. After some fiddling I managed to remove ryzen Master and windows then began to boot up normally.

However my cpu jumps from 15X multiplier, all the way up to around 37. Voltage is very erratic bouncing wildly from 0.7 to 1.4

I updated and flashed the bios (gigabyte 450M board)

No effect, should I simply RMA the CPU?

Anything else to try?

The CPU may be fine. As others said, the OS is the issue. Try a Ubuntu installation, just for kicks. If it works, you're probably going to need to upgrade Windows, may as well go with Windows 10.

 

[DrMrLordX]

Still not sure how to attack the situation, but it appears RM writes some information to the bios which is very difficult to get rid of. AMD should be ashamed.

That's true, and it's by design. For example, if you tweak certain voltage settings from Ryzen Master, you actually have to uninstall Ryzen Master and reflash your UEFI to fix the problem. You probably have some UEFI settings changed since you installed it.

 

[Glo.]

NVM.

 

[Hitman928]

As I mentioned I received no such warning at anytime. If I had this could have been avoided.

As such this can happen too easily to anyone. The PC will still function, but poorly.

My mistake, it was early and I misread your first post. With that said, Ryzen CPUs (which is what you would have if you want to use this program) are not supported on Windows 7 either and if you read the Ryzen Master user guide it clearly states it's only for Windows 10. So you have an unsupported OS running your system trying to run an unsupported overclocking application that messed up your system but it's the developer's fault?

If I were you I would completely wipe the drive, flash the bios, and reinstall from there.

 

[Markfw]

My mistake, it was early and I misread your first post. With that said, Ryzen CPUs (which is what you would have if you want to use this program) are not supported on Windows 7 either and if you read the Ryzen Master user guide it clearly states it's only for Windows 10. So you have an unsupported OS running your system trying to run an unsupported overclocking application that messed up your system but it's the developer's fault?

If I were you I would completely wipe the drive, flash the bios, and reinstall from there.

Reinstall windows 10 you might add.

 

[AnandThenMan]

Ryzen Master is designed for advanced users, no hyperbole that's the target. Use at your own risk.

 

[LOUISSSSS]

op: per the RM reference guide on their website:  Ryzen Master will only install on a Microsoft Windows 10 PC running an AMD Ryzen or AMD Ryzen Threadripper processor

are you just looking for someone to blame in this MISTAKE of yours? Its your mistake and your mistake only. AMD doesn't need to advertise fine print everywhere. Even i was able to find the above quote in 2 minutes flat on amd's website.

if you poured vegetable oil in place of engine oil for an oil change, will you blame the car company? jesus...

if you're looking for help on how to fix this... fine. but you're doing more than that.

 

[VirtualLarry]

the question is how many users are actually going to read through a user guide beforehand. Allowing it to install on a Win 7 system without so much as a warning and then causing the PC to be inoperable is really inexcusable for AMD

Did they take the knives away from you too? Live in a padded room? Have a little responsibility for your own actions, my friend.

 

[Markfw]

Why do you guys care so much who I blame? If you are able to help then do so. If not and your only goal is to thread crap then why post at all?

You are engaging in the same thing you accuse me of. Whatever you may think what's done is done.

However my assertion that AMD didn't do near enough in regards to safeguarding it's users still stands.

Read post 17. Its right where you downloaded it. You can't understand how that makes everyone feel, that you couldn't use 2 cents of intelligence ? And you blame your ignorance on AMD ?

 

[Markfw]

Yes I need glasses. Did it ever cross your mind this didn't show for me? I never saw this message at any point.

Thanks for the valuable input sir.

OK, I found another place on AMD to download it. There is a link to the user guide, chapter 2, first thing, WINDOWS 10.
Then there is view the ORG, again, right there.
Then on these forums, its well known that Ryzen only supports windows 10.
Then there is the Ryzen user manual, its in there.

The information is widely available, and you have ignored all of it, and blame it on AMD, THATS WRONG ! Thats why you are getting flamed. Your post #20 is the most recent assertion thats its their fault.

 

[Steltek]

For once, I'm going to try to be the voice of reason here. Mark this event, for this is probably the first time this century that I've attempted this!

I doubt the CPU is damaged and probably won't be unless you keep using it in this state.

Do you have either a valid system backup or access to a spare drive or SSD to use for a temporary installation?

If so, what I would do is to first reset the CMOS to defaults using the CMOS reset jumper or reset CMOS button (whichever your motherboard has). Then, I'd then create a Win10 flash drive installer and use it to temporarily install Win10 (make sure to leave the system unplugged from network access so you don't have to deal with updates or a Microsoft account).

Once it is up and running, install ONLY the most recent AMD chipset drivers. Reboot, then install Ryzen Master under Windows 10. Start Ryzen Master, make sure it works, then properly exit out of it.

Reboot the system. Then, uninstall the Ryzen Master software, followed by a shutdown. Reset the CMOS again using the jumpers or RESET CMOS button, and restart.

Hopefully, if this works, it will remove whatever traces of the install that is affecting your machine. If it doesn't and the system still exhibits problems, you are now running under a supported configuration. You could then email AMD support and ask if they can provide you with a way to manually uninstall whatever Ryzen Master did to your motherboard BIOS and hopefully they can help you.

If the problems go away, on the other hand, restore your backup. If you don't have a backup, do a clean Win7 install if you insist on continuing to use it. You would also have the option to attempt to try to upgrade your prior non-functional Win7 installation to Windows 10 by booting from a flash drive media installation. If you try to do this, though, I'd load that drive as a second drive and manually search out all AMD files and delete all AMD references from the registry using Regedit before attempting the upgrade.

Now, the voice of reason is leaving the building!

 

[Thunder 57]

Caveat Emptor

Also in your first post where you did admit you made a mistake, you ask about doing an RMA rather than asking/trying to run it on a supported OS.

 

[Rinzler]

For once, I'm going to try to be the voice of reason here. Mark this event, for this is probably the first time this century that I've attempted this!

I doubt the CPU is damaged and probably won't be unless you keep using it in this state.

Do you have either a valid system backup or access to a spare drive or SSD to use for a temporary installation?

If so, what I would do is to first reset the CMOS to defaults using the CMOS reset jumper or reset CMOS button (whichever your motherboard has). Then, I'd then create a Win10 flash drive installer and use it to temporarily install Win10 (make sure to leave the system unplugged from network access so you don't have to deal with updates or a Microsoft account).

Once it is up and running, install ONLY the most recent AMD chipset drivers. Reboot, then install Ryzen Master under Windows 10. Start Ryzen Master, make sure it works, then properly exit out of it.

Reboot the system. Then, uninstall the Ryzen Master software, followed by a shutdown. Reset the CMOS again using the jumpers or RESET CMOS button, and restart.

Hopefully, if this works, it will remove whatever traces of the install that is affecting your machine. If it doesn't and the system still exhibits problems, you are now running under a supported configuration. You could then email AMD support and ask if they can provide you with a way to manually uninstall whatever Ryzen Master did to your motherboard BIOS and hopefully they can help you.

If the problems go away, on the other hand, restore your backup. If you don't have a backup, do a clean Win7 install if you insist on continuing to use it. You would also have the option to attempt to try to upgrade your prior non-functional Win7 installation to Windows 10 by booting from a flash drive media installation. If you try to do this, though, I'd load that drive as a second drive and manually search out all AMD files and delete all AMD references from the registry using Regedit before attempting the upgrade.

Now, the voice of reason is leaving the building!

Thank-you very much. I was thinking of doing something very similar to this.

Cheers,

 

[Thunder 57]

I wish reading the manual after the fact could reverse the issue, sadly not.

Experience is a hard teacher because she gives the test first, the lesson afterwards. – Vern Law

Ar least you learned something from this mistake though.