Remote access

[xynyx]

Doing tech support for your parents over the phone can be maddening. I can only describe a drop down box in so many different ways. I was hoping someone could recommend an easy way to remote access my parents computer so I can troubleshoot for them. I am running Win XP and they are running XP, vista, and Win 7 on their various computers. They also have cable internet access.

Thanks,
X

 

[Gooberlx2]

Teamviewer or logmein

 

[AFurryReptile]

I'll second Teamviewer. Very easy to use.

 

[Binky]

Teamviewer. They even have an Android app for free. Remote tech support from a remote device!

 

[dpodblood]

Teamviewer or logmein

This. Otherwise troubleshooting would make me tear my eyes out.

 

[IGemini]

Tried out Teamviewer after reading this thread. Been using RealVNC for my remote access, this works MUCH better. For this much functionality on VNC you would need a paid license. The mobile version will be an excellent option once I get an Android phone. Great program.