- Feb 8, 2001
- 35,461
- 4
- 81
My ears are literally bleeding from the last call I took.
A user called me up to help her get a program installed. She clicked a link on an email and it was not downloading(I think it was she just didn't know where).
Sent her a link in an instant message with a webpage that she could download it from. She said it still wasn't working.
Told her to right click and save as, found out it was going to the temp folder.
Walked her through saving it to her desktop.
"Ok, now how do I get to it?", her
"Go to you desktop and click on it", me
"Where is that?", her
"Huh?", me
"The desktop, how do I get to it", her
"Umm, it's the area you get when you first login", me
"I'm confused, you mean My Computer...", her
"You can get to that?" Me, surprised
"Yeah, but where is the desktop at?", her.
"Click on the down error next My computer and select it", me
"There is no down arrow", her
"In the address field", me
"Still don't see it", her
"You see where it says 3.5 floppy, CD, and C:?", me
"Yeah", her
"look right above that and you should see My computer" , me
"ok, I see it", her
"all the way to the right is an arrow button click it and find desktop", me
"ok, found it", her
"double click it", me
<launches a setup program>
"ok, now what?", her
"You install it and put in the information that it asks", me
"I need an id?", her
"Yes" , me
"ok, then what", her
"You finish installing it then use it", me
"ok, let me write this down...go to my computer, go to desktop, click on 'programname-setup.exe', then use it", her
"You have to finish installing it before you try and use it", me
"ok, thanks!"
****************************************************
This was from an interface designer for a highly specialized software package who had to have graduated from a 4 yr college
A user called me up to help her get a program installed. She clicked a link on an email and it was not downloading(I think it was she just didn't know where).
Sent her a link in an instant message with a webpage that she could download it from. She said it still wasn't working.
Told her to right click and save as, found out it was going to the temp folder.
Walked her through saving it to her desktop.
"Ok, now how do I get to it?", her
"Go to you desktop and click on it", me
"Where is that?", her
"Huh?", me
"The desktop, how do I get to it", her
"Umm, it's the area you get when you first login", me
"I'm confused, you mean My Computer...", her
"You can get to that?" Me, surprised
"Yeah, but where is the desktop at?", her.
"Click on the down error next My computer and select it", me
"There is no down arrow", her
"In the address field", me
"Still don't see it", her
"You see where it says 3.5 floppy, CD, and C:?", me
"Yeah", her
"look right above that and you should see My computer" , me
"ok, I see it", her
"all the way to the right is an arrow button click it and find desktop", me
"ok, found it", her
"double click it", me
<launches a setup program>
"ok, now what?", her
"You install it and put in the information that it asks", me
"I need an id?", her
"Yes" , me
"ok, then what", her
"You finish installing it then use it", me
"ok, let me write this down...go to my computer, go to desktop, click on 'programname-setup.exe', then use it", her
"You have to finish installing it before you try and use it", me
"ok, thanks!"
****************************************************
This was from an interface designer for a highly specialized software package who had to have graduated from a 4 yr college
Facebook
Twitter