Hi All,
Has anyone had the problem where their Address Matching CD has expired before it's supposed to? I was running fine a couple of days ago with my current CD (September 2000, 6 month CD). Then early this morning, I go to print a stamp, and during the address verification routine it says that my CD is possibly expired and to check the date on the front. It said to insert a current CD, and restart the program. I've tried just about everything I can think of. I tried one of my other CD-ROM drives, I tried cleaning the CD (Windows Explorer can see the contents just fine), I also downloaded the 1.2b from idrive and upgraded to build 21 (to get the 34 cent stamp printing ability).
I've called Tech Support on this but they seem pretty unwilling to help. The had me delete a couple of files and run a "repair" reinstallation, all to no avail.
What's weird is that when I go to Help--->About, in the place where it lists information about the Address Matching CD, under "Version Date" it says "No ZIP+4 CD-ROM" and under "Number of Days Until Expiration" it says "Not Found". So something is leading me to believe that the program just isn't able to interface correctly with the CD.
The problem is that I am out of ideas. I've got $40.43 on there that, yes, is promotional, but it angers me because a tech I e-mailed back in December said that I would still be able to use the SW until the end of February. Looks like that isn't the case. But it would seem that unless I can somehow trick this program into finding the address CD, I'm SOL. I can't even print "Additional Postage" (to print a $40 stamp which I can get a refund on) without the CD in the drive.
Does anyone have a similar problem? Is your software still working fine? Anyone have any ideas?
Thanks
luv2chill