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Rant: Never buy Samsung Electronics again.

Baked

Baked

Lifer
After going through a couple Samsung HDD and Blu-Ray players, I'm done with this company.

Let's start with the Samsung SpinPoint 500GB HDD I bought last year for file storage/system backup. Well, after a little over a year, the HDD with no prior warning or SMART code, decided to just take a dump and wipe out all my files. I can't read the HDD in windows at all!

Then we have the Blu-Ray player. I went through 2 separate Samsung Blu-Ray players in the past year, and it's the same issue both times. Network interference, or unable to connect to network when I tried to get on Netflix. Tried all kinds of methods to fix the issue to no avail. I know it's not the cable modem or the wireless router because I can get online no problem with my computer or laptop. I never have this issue with any other products.

Anybody else have as much trouble with Samsung products? Or is it just me.
 
....Meanwhile
No trouble with any of the Samsung's products here. I can't think of a single particular brand that i have had repeated trouble with over several products or anything, well not since GoldStar went out...unless you consider the lumber from Lowe's a brand.
 
I've had good luck with two Samsung DLP tv's. Seriously, these things have been great and I really wish they would blow up so my woman would "allow" me to buy newer TV's (with my own money) with more modern, ummm, "good stuff." Obviously, this proves nothing more than your rant proves, except that my woman is evil and she wont let me buy new toys until the old toys die.

Hard drives = they just die. Conclusions based on a few units aren't really useful.

Wifi = sucks - blame this, then wire a damned cable. 😉
 
I have 3 samsung hard drives, 2 lcd tv's, 2 smart phones, a ssd, and a refrigerator. All running great and no problems.
 
Also, I've never had issues with any of my Samsung stuff. Cell phones, TVs, players, hard drives, all kinds of things. I either still own them or sold them and they were still working when I did.
 
Nothing beats Harman Kardon. I went through 5 of their receivers before giving up, and they were all $2000+ msrp items.

One A/V dealer stopped carrying them because he was getting an 85% defective return rate on HK 990 power amplifiers and HK 7550HD receivers.
 
sounds like you've just had bad luck, and i don't blame you for not wanting samsung products in your case. but all my samsung products have worked great and still do. i wouldn't hesitate to buy anything samsung at this point if i wanted it.
 
Soundmanred said:
The "G" in "LG" isGoldstar. They merged with Lucky, who made hygiene products or something.
Click to expand...

Lol, well I'll be damned. Though makes sense as i always considered LG to be kinda a lower end brand like Craig or something.
I used to have a hell of a time with GoldStar's stuff back when places like Kmart used to sell them. However manufacturing techniques and process's has changed a lot since then.

Astrallite said:
Nothing beats Harman Kardon. I went through 5 of their receivers before giving up, and they were all $2000+ msrp items.

One A/V dealer stopped carrying them because he was getting an 85% defective return rate on HK 990 power amplifiers and HK 7550HD receivers.
Click to expand...

Seems a lot of audio companies go up and down in quality. A service rep at some audio shop a decade ago explained it very well, as to why they do that but i forget now.
HK purchased Infinity and perhaps some others too, so that may have set them back in having a run of poorly made amps or something. But so far that rep has been right and so likely HK will put out some good stuff again.
 
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I have a Samsung TV that whines when it gets warm. Quite loudly on a summer's day. No idea why it does this. I figure it's the transformer for the backlights. It seems to do it less when you turn the brightness down.

Samsung used to have the best LCD panels but I'm not so sure about that anymore. Their products are a bit hit and miss lately. The Galaxy S4 is a sweet phone, but then there were the yellow panels they were sticking in the iPads.
 
Hmm, the shit called Samsung, let me see:
- three Spinpoint disks that have happily been being abused by me
- several DVDRW drives in a few machines over some years
- Samsung LCD I bought for my wife
- Samsung TV we inherited from my wife's grandfather

Never had a problem once.
 
I use samsung devices every day, they work fine. I had a bad experience with a pioneer receiver and I would not buy one again.
 
I've had abysmal luck with Sony to the point that you couldn't pay me to deal with that company ever again. Sorry to hear your luck, you're not alone.
 
If I only had three issues with Apple in the last 1-2 years I would be very happy with them. What I have with them for example (after a slight lull, but now it's back) is a 100% unit-in-repair record.

Or Microsoft. Sure, they exchange / turnaround faster than I've seen anyone else do for a post-and-return (it's almost always two days - dispatch, they get next day, replacement shipped same day or day after, unit arrives day after that), but jeez, I might as well install a revolving door for the Surface deliveries the number of times I have to report a fault.

Or... well, I could go on.

On the other hand, I've had one incident among my Series 9's which was promptly resolved, and zero on my almost all-Samsung TV fleet (many D8000 / ES8000's with only the lone Sharp besides) & Bluray's.

All too often I see "That's it! This ONE THING BROKE ON ME! I'm DONE!!!".

Srsly if I had that attitude I'd be living like Unabomber now 😀

Some companies though, I've had such a consistently poor customer service experience over many years on the (admittedly fairly rare) occasion that their stuff has failed, that I steer clear of them these days. Sony is one of them. It's not that their stuff is inherently unreliable or bad for the most part - though some of their notebooks have had fairly fundamental engineering problems - it's just that every single time it's been like having teeth pulled dealing with CS when things do break, enough to not make the brand worth buying anymore.
 
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Poor customer support? That's hands down Auzentech. It took them SIX MONTHS to reply to my ticket, during which time the warranty period ended, and they told me I'd have to pay $20 for card replacement. LOL
 
I've been happy with the various Samsung hard drives, SSDs, cell phones, and televisions that have passed through my hands. The same is not true of the one Samsung Blu-ray player that I owned. Buggy, loud, cheaply built. That's admittedly only a sample size of one, but it's enough to influence my future purchasing decisions in that area.
 
I've got a Samsung TV, Samsung monitor, Samsung phones, and Samsung 840 Pro SSD. Haven't had any problems with any of them.

Not sure I'd actually buy a Samsung optical drive over something like LG, but it just sounds like you've been unlucky. Given that all products have failure rates and rates of other weird, unexplainable bugs, and the sheer amount of product that Samsung ships, having someone in your situation is almost inevitable.
 
I wonder who will I buy a disk from when my Spinpoints eventually die. Samsung's disk division was bought by... Seagate? Or Hitachi?
 
Good luck with Samsung here: work cell phone, my and my wife's cell phone, TV, blu-ray player.

OP, I did notice that Netflix did not load properly if I started the program right after powering on the device. And sometimes, I found it necessary to shut off Netflix and restart it, but all in all it still works pretty well. The Samsung also loads shows faster than our Wii does.
 
Rule #1: Customer is always bad unless customer is ME...
Rule $2: Company is always bad, if I myself screw up their products...
 
I'm glad some of you have had good luck with Samsung. I suppose there are lemons in every brand. I had a Samsung DLP TV that was only 2 years old when it died. I lost my job back in 2008 and it promptly died. I spent $200 that I didn't really have at this bad time and that didn't fix it. My grown daughter wanted to try and she couldn't have it fixed either. It went to the dump and I stay away from anything to do with this brand now.
 
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