• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

Random Restart

B

brvmacross

Junior Member
So I just put together this computer and I am having issues with keeping it running for long periods of time. Except when I am playing a game like Skyrim or Eve there seems to be no issue most of the time. So here's my setup and I also have checked the Event Log and all I am getting is error ID that says the computer shut down unexpectedly. I did place the PSU to 230v once before actually turning on the system, I did push the power switch on the PSU though, but switched it back to 115v before actually turning on the system. I did have the comp disconnected from power when I switched from 230 to 115.

Some of these will not be the exact model but should still give a pretty good idea of what I am running.
MSI X99S SLI
i7-5820k
Corvair H60
Nvidia 750ti
Sentey 725 PSU
Kingston SSD
WD harddrive
I forget what brand optical drive I am running. So system works fine running games, every once in a while it will restart when I am gaming, but it is much more prevalent when the computer is just sitting. So far as I know all the drivers are up to date.
 
Could be and Could Be: Bad Ram Stick, where do load your game from the HDD? Possible bad Sector on the HDD. Never heard of a Sentey 725 PSU but 725W PSU should be more then enough.

Try re-installing you GPU Driver or using a different Video Dvr and Re-Install DX.

How hot is you CPU and GPU running at? Perhaps clean your Card Fingers and dust out the Case and Heat Sinks and re-seat the CPU.

UpDate all the MB BIOS and all Firmware and Drivers for your Peripherals.
 
Last edited:
brvmacross said:
So I just put together this computer and I am having issues with keeping it running for long periods of time. Except when I am playing a game like Skyrim or Eve there seems to be no issue most of the time. So here's my setup and I also have checked the Event Log and all I am getting is error ID that says the computer shut down unexpectedly. I did place the PSU to 230v once before actually turning on the system, I did push the power switch on the PSU though, but switched it back to 115v before actually turning on the system. I did have the comp disconnected from power when I switched from 230 to 115.

Some of these will not be the exact model but should still give a pretty good idea of what I am running.
MSI X99S SLI
i7-5820k
Corvair H60
Nvidia 750ti
Sentey 725 PSU
Kingston SSD
WD harddrive
I forget what brand optical drive I am running. So system works fine running games, every once in a while it will restart when I am gaming, but it is much more prevalent when the computer is just sitting. So far as I know all the drivers are up to date.
Click to expand...

Your power supply could be the culprit. Check your GPU and CPU temps also. Thats a pretty cheap brand of PSU though, I wouldnt be suprised if it was flaking out on you. Download a program called OCCT and run their PSU test......be prepared for possible explosions though 😛
 
Z15CAM said:
Could be and Could Be: Bad Ram Stick, where do load your game from the HDD? Possible bad Sector on the HDD. Never heard of a Sentey 725 PSU but 725W PSU should be more then enough.

Try re-installing you GPU Driver or using a different Video Dvr and Re-Install DX.

How hot is you CPU and GPU running at? Perhaps clean your Card Fingers and dust out the Case and Heat Sinks and re-seat the CPU.

UpDate all the MB BIOS and all Firmware and Drivers for your Peripherals.
Click to expand...

I have the OS on the SSD and the games on the HDD. The CPU and GPU from the times I had it running for a time were both cool to the touch. Also I have noticed that when I shutdown the computer the first time it will reboot and then the second time it will shutdown, but also leave the last screen displayed on the screen. I have so far as I know have the most up to date drivers on everything and have installed them a couple of times. I went ahead and ordered a replacement PSU. I'll wait for that to get here and replace that before I run any test that might lead to a smoking case.
 
While I would definitely replace that PSU with a better one (don't get a crappy 725w, a quality 350w is more than enough), I don't think that's the cause here given that the OP seems to have more problems with the machine crashing from idle. I would definitely be more suspicious of the ram.
 
TemjinGold said:
While I would definitely replace that PSU with a better one (don't get a crappy 725w, a quality 350w is more than enough), I don't think that's the cause here given that the OP seems to have more problems with the machine crashing from idle. I would definitely be more suspicious of the ram.
Click to expand...

It might be a stretch, but I had an old PSU that did somthing similar. I believe it was caused by one of the voltage rails not having enough load on it, causing it to go out of spec and shut itself down. It was the stock 500w in the first case I ever bought. Swapped to a nice antec unit and never had the problem again. Though definitely check your RAM with memtest, check your GPU/CPU temps. Try running OCCT though, it will tell you how your PSU is running.

brvmacross said:
I have the OS on the SSD and the games on the HDD. The CPU and GPU from the times I had it running for a time were both cool to the touch. Also I have noticed that when I shutdown the computer the first time it will reboot and then the second time it will shutdown, but also leave the last screen displayed on the screen. I have so far as I know have the most up to date drivers on everything and have installed them a couple of times. I went ahead and ordered a replacement PSU. I'll wait for that to get here and replace that before I run any test that might lead to a smoking case.
Click to expand...

EDIT - Just read this, good move on ordering the new PSU. Did you happen to check your RAM also?
 
Last edited:
I checked the RAM and only put it through 2 tests and it came out fine. I'm using HWiNFO to get the temps and get a high reading for the CPU at 43C and the GPU at 36C for the maximum.

Edit:
Also uninstalled a lot of the software that came with the motherboard (all the MSI Command Center etc.) and it doesn't happen as often now, but still restarts at random moments.
 
Last edited:
brvmacross said:
I checked the RAM and only put it through 2 tests and it came out fine. I'm using HWiNFO to get the temps and get a high reading for the CPU at 43C and the GPU at 36C for the maximum.

Edit:
Also uninstalled a lot of the software that came with the motherboard (all the MSI Command Center etc.) and it doesn't happen as often now, but still restarts at random moments.
Click to expand...

This might be a silly question, but you arent touching the system when it resarts? Also, its not on a carpet? Where I work, I have had users complain about their systems rebooting randomly, ive had people kick their computers on accident and shut them down, and ive had people leaving systems on carpet and then they get shorted out by ESD.
 
Smoblikat said:
This might be a silly question, but you arent touching the system when it resarts? Also, its not on a carpet? Where I work, I have had users complain about their systems rebooting randomly, ive had people kick their computers on accident and shut them down, and ive had people leaving systems on carpet and then they get shorted out by ESD.
Click to expand...

I'm not touching it when it restarts, but it is on the carpet. I thought about elevating it, but didn't think it would affect it that much.
 
Smoblikat said:
Its not common, but I have seen it before. Just put a couple booke under it, or some cardboard.
Click to expand...

Just tried it and it is still restarting. It seems kind of finicky on when it does this. It isn't happening as often, but it seems like if there is an increase in activity it sometimes freezes and restarts. Which only really happens when I am not running a full screen program. For example, running a program like Skyrim and usually there are no problems, but if I click to check for windows updates it will restart.
 
Last edited:
brvmacross said:
Just tried it and it is still restarting. It seems kind of finicky on when it does this. It isn't happening as often, but it seems like if there is an increase in activity it sometimes freezes and restarts. Which only really happens when I am not running a full screen program. For example, running a program like Skyrim and usually there are no problems, but if I click to check for windows updates it will restart.
Click to expand...

I apologize if this has been asked before, but is it a clean restart, or does it hard reboot? Go into your BIOS and see if it reported any ACPI/thermal events. Also, check windows event viewer and look for error/critical events at the time of the restarts.
 
Smoblikat said:
I apologize if this has been asked before, but is it a clean restart, or does it hard reboot? Go into your BIOS and see if it reported any ACPI/thermal events. Also, check windows event viewer and look for error/critical events at the time of the restarts.
Click to expand...

I'm guessing it is a hard reboot. Computer freezes, sometimes I can hear the computer lose power then start back up other times there is no loss of power. The event viewer is just showing that there was an unexpected shut down. This is after the event occurs and nothing before that would lead to it shutting down. I'll have to play with the BIOS a bit to see if there is an ACPI/thermal event.
 
The BIOS should also have basic infirmation about your power supply voltage, check the 3.3V, 5V, and 12V rail voltages in there. Also, try running the system out of the case to see if that helps, put the motherboard on the box it came in and just run it like that temporarily, this will eliminate the case shorting it out.
 
Last edited:
brvmacross said:
I did place the PSU to 230v once before actually turning on the system, I did push the power switch on the PSU though, but switched it back to 115v before actually turning on the system. I did have the comp disconnected from power when I switched from 230 to 115.
Click to expand...

You do know that this can damage the mobo, right?

Once you plug in and switch on the back of the PSU, it supplies +5vSB (standby) power to the mobo. If the 230/120v switch was set incorrectly, well then... that's BAD.
 
The power seemed to check out fine. Everything read out pretty close to what it was suppose to be. Not sure if this would matter or not, but when I installed the mobo it was suppose to come with 9 screws for the install, but I only used six. That's how many it came with in the bag. Do I need to secure all 9 holes? I'm also only running a single RAM card (Just checked the product page for MSI and it doesn't say the RAM I am running is compatible normally. But under OC memory it is; here's what I have Crucial Ballistix Sport 8gb DDR4-2400, but the 4gb version is compatible). I didn't think it would really affect it that much. Still waiting to pull the mobo out, just seems like a huge pain and not particularly wanting to do that.
 
Last edited:
Bingo. You need to secure all holes in the board with screws and standoffs.

This is why you are getting the restarts.
 
ketchup79 said:
Bingo. You need to secure all holes in the board with screws and standoffs.

This is why you are getting the restarts.
Click to expand...

The mounting holes for the mobo are elevated from the rest of the case. Found three more screws that fit and used those, but the system is still restarting.

Edit- It did a couple more times, but sitting happy for longer than usual...give it an hour just to make sure.
 
Last edited:
So it's been about an hour now and still hasn't restarted. Probably going to say that putting those screws in solved the problem. Feel like I should be playing on the JV squad right now...Thanks all for the help though!
 
Unfortunately the problem still persists. Here's the event log from this morning, pretty good chance I might be ignoring something that is relevant.

Level Date and Time Source Event ID Task Category
Warning 3/2/2015 9:33:10 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded.
Error 3/2/2015 9:33:03 AM Microsoft-Windows-Eventlog 1101 Event processing Audit events have been dropped by the transport. 0
Critical 3/2/2015 9:32:56 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 3/2/2015 9:33:03 AM EventLog 6008 None The previous system shutdown at 9:26:59 AM on ‎3/‎2/‎2015 was unexpected.
Warning 3/2/2015 9:27:21 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name _ldap._tcp.dc._msdcs.WORKGROUP timed out after none of the configured DNS servers responded.
Warning 3/2/2015 9:27:20 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name _ldap._tcp.dc._msdcs.cable.tks-net.com. timed out after none of the configured DNS servers responded.
Warning 3/2/2015 9:27:10 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name _ldap._tcp.dc._msdcs.cable.tks-net.com. timed out after none of the configured DNS servers responded.
Warning 3/2/2015 9:27:06 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded.
Error 3/2/2015 9:26:59 AM Microsoft-Windows-Eventlog 1101 Event processing Audit events have been dropped by the transport. 0
Critical 3/2/2015 9:26:53 AM Microsoft-Windows-Kernel-Power 41 (63) The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Error 3/2/2015 9:26:59 AM EventLog 6008 None The previous system shutdown at 11:07:10 PM on ‎3/‎1/‎2015 was unexpected.
Error 3/2/2015 9:24:05 AM Microsoft-WS-Licensing 512 None Windows Store failed to sync machine licenses. Result code 0x80070002
Warning 3/2/2015 9:22:08 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded.
Error 3/2/2015 9:21:32 AM Schannel 36888 None A fatal alert was generated and sent to the remote endpoint. This may result in termination of the connection. The TLS protocol defined fatal error code is 70. The Windows SChannel error state is 105.
Warning 3/2/2015 9:21:24 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name _ldap._tcp.dc._msdcs.WORKGROUP timed out after none of the configured DNS servers responded.
Warning 3/2/2015 9:21:18 AM Microsoft-Windows-DNS-Client 1014 (1014) Name resolution for the name wpad timed out after none of the configured DNS servers responded.
Warning 3/2/2015 9:21:17 AM e1dexpress 27 None "Intel(R) Ethernet Connection (2) I218-V
Network link is disconnected.
 
I still wonder if there is a short somewhere.

Try this, unplug all front panel connectors (and non-essential devices, such as memory card readers) for the board and power supply. Turn the computer on with the power button on the bottom of the board. See if you are experiencing the same behavior.
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top