alkemyst
No Lifer
- Feb 13, 2001
- 83,769
- 19
- 81
your second sentence reads:
on XXXXXXXXX i made an order on your web page. it is now the night of the XXst and i have yet to hear anything about my order from you. attached is a copy of my receipt.
order number: XXXXXXX
I didn't know XX = 17 so like I said...I didn't know the dates.
Now you are saying you had tracking info yet still asked about the package?
I would have flamed you to in this case. Chances are the guy got sick and tired of replying to emails at could be answered by the sender's themselves.
I work for a small business and we stopped dealing with end users for these reasons...you make a $9 sale and it ends up costing you three times that in time and profit trying to make it right, when it was never wrong to begin with.
I will also add I just checked out your 'Super Rigs'....you seem to have something wrong with you: 'Yes that's right this is my home machine' 'yes a second one [WD 1200JB]' 'self note finding out what to do with 400GB on a lan machine'
Å
TELL ME YOU HAD A NAPKIN.......PM me SOON..tehre is an aparatus for sale that will strain all that liquid out of the napkin safely...
No, he's saying he asked about the package because as of that point (the 21st), he had not yet received anything other than the receipt for his order. Once he finally got the tracking # from the shop, he saw that they shipped it on the 19th.
Looks to me like the company was out of line in flaming him for asking for something as simple as a tracking number.
JW
Heh. Mr. Otto doesn't look too happy to be at work that day. Maybe he got stuck cleaning up Mozzie's crap for a demo just before the pic got taken.
Originally posted by: alkemyst
Now you are saying you had tracking info yet still asked about the package?
I work for a small business and we stopped dealing with end users for these reasons...you make a $9 sale and it ends up costing you three times that in time and profit trying to make it right, when it was never wrong to begin with.
I will also add I just checked out your 'Super Rigs'....you seem to have something wrong with you: 'Yes that's right this is my home machine' 'yes a second one [WD 1200JB]' 'self note finding out what to do with 400GB on a lan machine'It's a nice pair of machines but I seem to doubt it was more than just a display of excess than having a purpose other than bragging rights....and in that case there are far more impressive machines on AT than those two.
maybe you need new glasses or you are just a little slow (in the head). second sentence was: background info: i bought 3 vacuum belts from a yahoo store. 4 days pass without any word of shipment or order status so i emailed asking for order status info. you say you work at a small business and deal with that stuff all the time, well maybe you are so blinded by your own self superiority complex to even notice your own stupidity for not reading my original post correctly, as everyone else apparently did. and as for you talking about my rigs, since when did i even try to compare mine to anyone elses? or do you have that big of an ego to pick on mine for no reason.
alkemyst
No Lifer
- Feb 13, 2001
- 83,769
- 19
- 81
Now I see what set the company off....I had asked the dates, because people count friday night and saturday and sunday each as days (3)....so I was wondering if that were the case. I was aware of the 4 days...and everyone else was, however that doesn't mean everyone else was thinking of weekends and the recent holiday's we have been having nor that a family run business may close shop for a week.
I have no superiority complex, but as evidenced in your SuPeR RIgS you obviously do. Now I don't give a crap if you are asian, haitian or whatever, you aren't even cooperative here...how can we expect you were with them....I am willing to bet there was a lot more said in the first email you sent to the company...those rig descriptions explain your whole mentality...I am willing to bet you pulled the 'Do you know who I am...how dare you make me wait for my dollar store items??? I own a Lan box with 400GB of storage that's right just my LAN box, I am super elite y0!...I want my damn belts overnighted....getting tracking info saying they are in the mail as of the 19th and it's only the 21st is no good y0! I am Asian too y0!....I demand to be catered too....look I got a super rig I use for a PERSONAL machine too it's gotz the dual CPU!@!@ my belts my belts!!!!'
no need to get all defensive and whiny though with me I am just explaining the situation to ya....
Å
Even if he asked them about it the day he bought they would still be out of line for going off on him like that. It's not like he was calling them up every 5 mins complaining.
Reguardless of the situation, this is no way for a business to reply to a customer, no matter what their purchase size. WTF is with the personal attack? You're basing your whole argument on assumptions, and it's making you look like an ass.
DrPizza
Administrator Elite Member Goat Whisperer
LMAO, if I ran a business, I wouldn't be posting my family's vacation pictures on the business website.
alkemyst
No Lifer
- Feb 13, 2001
- 83,769
- 19
- 81
I asked for an explaination and he gets all hooty....whatever
When I did PC stuff as a business, people pulled this kind of crap, I would send them packing or just leave then and there...they could put it back together themselves, if they make BS threats to me on company property I will wait until I run into them off my premises and settle it up, it's the way it goes...whether someone is a customer or not I expect them to be civil if they expect me to be.
I help out tons of people no reciprocation needed and most feel as if they got the item sent faster and in better condition than they expected, but there are tons of idiot customers that call you the next day at 9am for an order they placed at midnight and expect you to be boxing it up already. Also they will order a used item and then complain they can tell it's used and pick out the same information you disclosed in the description and pictures of the item.
This sounds like the same case. He got all huffy puffy about me asked what was the day of the month he ordered on, yet we are to assume he was all nice four days later with them?
It's usually some $10 item and they are wanting to be treated special. I think this happened here.
Å
When I did PC stuff as a business, people pulled this kind of crap, I would send them packing or just leave then and there...they could put it back together themselves, if they make BS threats to me on company property I will wait until I run into them off my premises and settle it up, it's the way it goes...whether someone is a customer or not I expect them to be civil if they expect me to be.
I help out tons of people no reciprocation needed and most feel as if they got the item sent faster and in better condition than they expected, but there are tons of idiot customers that call you the next day at 9am for an order they placed at midnight and expect you to be boxing it up already. Also they will order a used item and then complain they can tell it's used and pick out the same information you disclosed in the description and pictures of the item.
This sounds like the same case. He got all huffy puffy about me asked what was the day of the month he ordered on, yet we are to assume he was all nice four days later with them?
It's usually some $10 item and they are wanting to be treated special. I think this happened here.
Å
I dunno... I don't read anyone's posts other than yours as being "hooty."
If I ever try to do business with you, alkemyst, please dissuade me from doing so.
No the first thing you did was question his honesty...
Even if he had emailed a couple days even after having tracking info, which does not appear to be the case, the company has no basis to start an attack on him like this - period.
alkemyst
No Lifer
- Feb 13, 2001
- 83,769
- 19
- 81
Yeah I am 32...
Everyone is so believing all the time of everyone's cries.
I asked for some info, the guy tells me to go read...I read the info isn't there....4 days does not explain much to me about whether that's an adequate timeline. Plus he seems to have known when he contacted them the tracking info, so I am not sure why he even called other to complain why it didn't ship for 2 days since it was a Monday he ordered.
I wasn't trying to start a war here....just that I asked simple question and got a run around....I was just trying to help and that ticked me off.
Å
SP33Demon
Lifer
- Jun 22, 2001
- 27,928
- 143
- 106
Understandable... I think he had a right to wonder where his stuff was after 4 business days...
Well, I'm surprised that since your wife is Asian the racial slur didn't touch a nerve... I would have been enraged if someone made a racial slur towards me when all I asked was a tracking number...
waggy
No Lifer
- Dec 14, 2000
- 68,143
- 10
- 81
Hmm it really don't matter if the guy was emailing him 50 times a day. the reply he got was immature and unprofessional.
there is NO reason to use racial slurs when emailing a person in a professional setting. heck in any setting.
i used to run my own business also (had a small computer store). yes i would get some jerks that would email me on Monday complaining why the 3 day delivery package they ordered on Monday was not there yet or other BS stuff. But i never replied in a such a way. I wanted more business and acting like the guy did wont do it. Look at how many people in this thread dint like it.
as a business owner and being 32 you should be adult enough understand this.
alkemyst
No Lifer
- Feb 13, 2001
- 83,769
- 19
- 81
He never originally said it was 4 business days, that's why I was asking the dates...then he begrudgingly mentioned it as the 17th (a monday)....
However, I wasn't trying to start with him yet he told me I should read his original post and stated second sentence where he XX'd out the dated (I don't know why he did that). Anyways....it ticked me off as I was trying to be helpful and did read his post fully.
The asian comment I have nothing to comment on, I don't know if it's true nor do I believe that he only sent this:
on XXXXXXXXX i made an order on your web page. it is now the night of the XXst and i have yet to hear anything about my order from you. attached is a copy of my receipt.
order number: XXXXXXX
and got that reply...I believe he has to be leaving something out....although it is possible the guy was having a bad day or whatever.
I am not warranting the flaming response, flaming is never justified, but it happens...I am willing to bet each person in this thread has sent a flame to someone.
Same thing with a business, esp your own business where you are not representing anyone else but yourself. Someone tells me in an email they are going to come down and smack some sense into me (usually mentioning getting me fired too), you can bet I am not going to be polite in my reply. I do not need that kind of customer and I would not expect my employee to put up with it, yet alone get worried about their job....the two young guys that work for the company have been told they can cancel the order if no one else is around and someone belittles them or insults them.
Since we deal with mostly businesses now a lot of the poor treatment is gone...it just wasn't worth it to deal with endusers even though we had the lowest prices (sometimes beating ebay even). However, even on some of the vendor only trade lists I use flamewars break out. The policy is if anyone has a problem with anyone else they can post "Before dealing with "X company" please call me" X company is allowed to post their own "Please contact us" topic too. Still people abuse it and post long flames that turn out to be unwarranted and just an attempt to use the flame if a discount is not given....this happens on ebay to....if you are a powerseller at least, people try to negotitate after the deal for a better price or freebie or else 'will have to leave a negative'.
Å
In addition, you threw in a bunch of accusations based on nothing; then made stupid statements about his computer rig that was totally irrelevant to what is in this thread. If you are as good being helpful as with running your little business, I'll be shocked that it hasn't gone under yet. I hate assholes who run a business like this guy on Yahoo and guys like you. You need that one single customer more than he needs you, so try not to act all high and mighty next time.
And here I thought that to run a business, you need good people skills. Guess not.
alkemyst
No Lifer
- Feb 13, 2001
- 83,769
- 19
- 81
WTF twit? My accusations were based on his difficult response to me. The whole thing based on his presentation seems highly unlikely.
As far as the business goes, you are WRONG! I do not need the end users for my business, I don't even deal with new customers that are end users (well occasionally if someone sends us a decent request and is obviously in a bind we try to help....we look at it as a favor though and are not expecting to make anything on the deal). It was all figured out as far as time spent, items ordered, and profit/price paid....we lost money everytime selling to the end user segment at our low prices. We didn't want to raise prices because then we would lose the business end and if we had different pricing tiers we'd have to deal with complaints about that. So that's that.
As far as you knowing who I am it shows how close-minded you are and also anti-business....especially considering you are only hearing one side of a story here. I don't know about you, but I have rarely seen anything like this from the way it was laid out.
As far as my personal business here, absolutely no one has been let down and most are impressed with my packaging and shipping speed, and even more so getting items in way better condition than they imagined. I have over 130 positive ebays personally....with difficult items to sell (scsi and obscure stuff that can be trouble for installing)...
I deal with equipment on a list everyday and I have seen all these flamefest about this guy did this, and that guy's check bounced, and that guy did a chargeback and kept the eq, etc....the list admins had to stop it because everytime there was reasons behind the problems that the original poster left out.
As much as everyone is defending takeru here, you are endangering the survival of a family-run business if his facts are not accurate.
According to ebay they have 32 positives and have been around since 2/2003....some by 12000+ feedback members and all are pretty glowing reviews.
http://cgi2.ebay.com/aw-cgi/eBayISAPI.dll?ViewFeedback&userid=aonevacuum
Å
Blah blah blah...a whole bunch of other people are saying you're an asshole; admit you were being a dumbass and shut up already.
Agreed.. You're a class A jerk.
He had already posted what had happened.. NOT at all what you described. Please shut up now.
alkemyst
No Lifer
- Feb 13, 2001
- 83,769
- 19
- 81
And you as a Lifer here think because someone is saying they are posting the whole story, they really are? Are you all this guys personal friend or net buddies?
The fact is we have no idea why a company with what appears to be a really good ebay feedback set suddenly decides to respond to a rational email sent by an asian with racist remarks and flames. I don't know about you guys, but I have seen enough so called 'honest stories' being later proven false to go off and try to bring down a business through false reviews of them.
I really think this is most people's chance to try and hit me when I am down....which I am not, people are looking at my flame and while my flame may have been uncalled for, it does not prove this guy right.
For all we know they sent him a notification email he deleted, his provider deleted, he got but choice not to tell us, extra.
For all we know he sent them a flaming email, perhaps finding the same belt cheaper elsewhere, or just ticked off about the lack of notification.
Again this company seems to have only happy, some very very happy customers and I hardly doubt they would send a total asinine and flaming mail over 3 belts for a simple request of tracking info and status.
Å
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