PvZ Garden Warfare freezing

[CU]

On the phone with them now. They don't know the cause. Just installed DirectX and MS VC from the game folder. No luck. On hold again.

 

[CU]

Got bumped up to a higher level tech. The higher level tech tried to run the game on their end and it froze with them also. They are escalating to the Origin dev. support or something. (Cannot remember what he called it). Should here back in a few days. They have the Origin ID's for both my son's. Also going to see if there is away for all three of use to be friends so we can join the same game. He could not change the birth date on their accounts to make them non underage accounts. My thought is they just create two new non underage accounts and move their games over to the new accounts and delete the old ones.

 

[futurefields]

Geez. The sequel is gonna be out by the time you get this resolved. Oh wait... I think I know what their grand scheme is... /tinfoilhat

 

[CU]

Yeah it is taking awhile. If i had paid full price I would be mad, but it was part of the last Origin Humble Bundle, so not a lot of money.

 

[CU]

Just an update. The "Experts" (highest techs) are still working on the case. Also the lower level techs cannot see updates on the Experts cases only that they are in progress. Which, I can already see on their website. So basically my case is in limbo as far as getting updates on. I would not recommend Origin at this time.

 

[MeldarthX]

Just an update. The "Experts" (highest techs) are still working on the case. Also the lower level techs cannot see updates on the Experts cases only that they are in progress. Which, I can already see on their website. So basically my case is in limbo as far as getting updates on. I would not recommend Origin at this time.

That is so weird; they've recreated the bug; I wonder if they've recreated the accounts and its doing the same thing; possiblity *unlikely* something in the code isn't like the name or something.

If its been raised to the highest level; they aren't ignoring it; but working on a fix and that at times takes time unfortunately.

If it was as easily as creating new accounts *which you can't really as those accounts already exist and the system will say that* they would note the games; delete the account and create new account add games. Test - and that's where I think they've hit the snag......its crashed again on the account.

 

[CU]

That is so weird; they've recreated the bug; I wonder if they've recreated the accounts and its doing the same thing; possiblity *unlikely* something in the code isn't like the name or something.

If its been raised to the highest level; they aren't ignoring it; but working on a fix and that at times takes time unfortunately.

If it was as easily as creating new accounts *which you can't really as those accounts already exist and the system will say that* they would note the games; delete the account and create new account add games. Test - and that's where I think they've hit the snag......its crashed again on the account.

I am sure they are working on it. But, it would be nice to get updates on it. My kids' summer is half over and they still haven't been able to play the game. I plan to chat with them again next week. I don't know if they have tried it, but I plan to ask them to move the games from the old accounts to a new adult accounts and see if it works then. If they cannot move the games they should at least be able to lock the old accounts and give me new games under new accounts.

Both of their accounts are kid accounts and have underscores in their user names. So, I would suspect it is because of one of those things. Or, their cloud saves are corrupted. But to have two accounts with corrupted saves that crash the came at the same spot seems less likely to me. I also told the techs I don't care about the saves, because it has never really worked, so their isn't much there to lose.

 

[CU]

Just got an email from them saying they are closing the case, because they can't find a solution for the problem. How can two new kid accounts not be able to play their game on their test system and they not find a solution? Does anyone here know if the game works with any kid accounts? They also said they hoped I could play normally with the accounts. If they cannot fix it how do they think I can.

Now I guess my only option is to try and convince them to create new adult accounts for them and move all their games over.

 

[futurefields]

If I were you I would demand a free game or something. It's BS that you have a game you can't play and they won't fix it for you. Unless there's some piece of information I am missing.

 

[CU]

It was part of a humble bundle, so it isn't worth much value wise. Not sure what they would give me. But, yeah they should offer something.