I ordered some shoes online August 14 for my girlfriend. I usually just get my shoes in store, but I have been busy with work lately and figured I would try to buy them online. I found what appeared to be a reputable site and found the shoes I wanted and went ahead and ordered. I got the shoes on August 24. I was pretty confused as to what I actually received. They shipped the shoe box wrapped in taped and it had a shipping label attached. No shipping box or anything. I wasn't too worried about it since it was just shoes.
So I went ahead and opened them and they sent me the completely wrong shoes. I ordered some Grey/Purple/Blue nikes and I had received some pink/red/purple/white nikes. No grey or blue at all. I tried going on their live chat and contacting them and they were not very helpful so I asked for a contact number and called them. I could barely understand the lady that answered but went ahead and tried explaining it to her. She basically told me the shoes I received are the ones I ordered, even though they don't look anything like the grey ones. I asked to speak with someone else since I couldn't understand her very well. She passed the phone to someone else and I got the same accent. So I asked them to email me and let me know how to exchange them.
I get the following email:
I am sorry to hear that but we will check it . so pls send the shoes picture whcih you recive and the shoes picture which you want to (email address) we will check it . thank you .
best wishes
I went ahead and took a picture of the shoes I received and copied the picture of the shoe I should have gotten off their website and emailed it to them.
They then said on Tuesday that they are checking the pictures to see if there was a problem. I emailed them yesterday and today and I get basically the same response each time.
Is there anything I can do to get my money back? I didn't pay with paypal I paid with my debit card.
Here are the pictures:
Shoes I received
Shoes I ordered
So I went ahead and opened them and they sent me the completely wrong shoes. I ordered some Grey/Purple/Blue nikes and I had received some pink/red/purple/white nikes. No grey or blue at all. I tried going on their live chat and contacting them and they were not very helpful so I asked for a contact number and called them. I could barely understand the lady that answered but went ahead and tried explaining it to her. She basically told me the shoes I received are the ones I ordered, even though they don't look anything like the grey ones. I asked to speak with someone else since I couldn't understand her very well. She passed the phone to someone else and I got the same accent. So I asked them to email me and let me know how to exchange them.
I get the following email:
I am sorry to hear that but we will check it . so pls send the shoes picture whcih you recive and the shoes picture which you want to (email address) we will check it . thank you .
best wishes
I went ahead and took a picture of the shoes I received and copied the picture of the shoe I should have gotten off their website and emailed it to them.
They then said on Tuesday that they are checking the pictures to see if there was a problem. I emailed them yesterday and today and I get basically the same response each time.
Is there anything I can do to get my money back? I didn't pay with paypal I paid with my debit card.
Here are the pictures:
Shoes I received
Shoes I ordered
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