price tag on product refuted by EB Games clerk

[meltdown75]

I would love to respond to each one of you in turn, especially you Kelvrick.

But I'm tired.

Listen, I don't go into EB Games that much. This was the second one I went into last night because a friend from work said they would have used copies.

Some kid working in the store put the wrong tag on the game. My bad.

All you dicks that feel the need to pile on, suck it. Bunch of punks that can't answer a simple question without getting your kicks in. Scum of the earth. DIAFF

 

[UpgradeFailure]

Since the tag said GH1 (even though hard to see), no they shouldn't have to honor it. If the tag was printed up with GH3 on in and the lower price, I say yes they should honor it, since it isn't like some other kid was in there switching tags, it was their own mistake

 

[pontifex]

Originally posted by: meltdown75
I would love to respond to each one of you in turn, especially you Kelvrick.

But I'm tired.

Listen, I don't go into EB Games that much. This was the second one I went into last night because a friend from work said they would have used copies.

Some kid working in the store put the wrong tag on the game. My bad.

All you dicks that feel the need to pile on, suck it. Bunch of punks that can't answer a simple question without getting your kicks in. Scum of the earth. DIAFF

bah, you'd be in here doing the same if you hadn't made this thread

 

[Beev]

If the price tag actually said "Guitar Hero 3" in that little print, then yes, they have to honor it. But if someone (or one of the clerks screws up) puts the price tag for a different game on it then they do not.

 

[JeffreyLebowski]

As a consumer, it is not my responsibility or job to ensure that product is marked appropriately. It is the store employees that are responsible. A store employee screwed up and put the wrong tag on it and the store should, and in some states, has to honor that price.

 

[Beev]

If the price tag has the wrong name on itself (Guitar Hero 1 on a Guitar Hero 3 game in this case) then the company isn't responsible for giving it to you at that price. Not at all.

 

[waffleironhead]

You are completly right in feeling pissed about the whole thing.

The store should have honored the price. If they would get tags/stickers that can not be removed without being destroyed than they would not be able to claim someone else moved the tag. If an employee mistagged the product then they should sell at that price as well. It was not your fault they mistagged and it is not your responsiblity to read the small print on a price tag that is on the item. If I was running the store I would have honered the price and had a talk with the offending clerk who mistagged about how they lost the store the some profit and to be more careful next time. Deals like this usually go"Opps sorry we made a mistake, looks like someone mistagged that item, but since you are a valuable customer I'll go ahead and sell it to you at that price, no need to lose your current and future business because of OUR mistake"
And yes I am a retail manager and deal with this crap all the time.

 

[Gibson486]

Usually the law states that you get the price that is on the box. HOWEVER....if there is evidence that the tag was in reference to something else, the law does not hold. It does not matter if if you could barely see it, because you could (you said barely, so that means it was visible).

That is pretty clear cut to me. This is why lots of places have custom upc tags with the products names on it.

 

[Phoenix86]

Originally posted by: destrekor

Originally posted by: Phoenix86
Depends on your state's false advertising laws. IIRC in Texas, the lowest visible price is what must be honored. There are of course some exceptions like if you submitted an ad for X item for $1000 and the printer screwed it up and printed X item for $100, that's not the sellers fault and they don't have to honor the price. However, if the seller mislabeled the item, they must honor the price.

YMMV.

But if the label has the item's name on it, can that policy still hold true? All GameStop labels for used games, at least as far as I remember, have the title at the top of the sticker, above the UPC.

Mis-labeled prices, sure... but an entirely wrong label that clearly states it is for something else? And a UPC to match? At least... I thought I remember their being UPC's on the used stickers. Might be wrong, but I do remember seeing the titles on them... it's that way with new games at least. Haven't bought used in awhile, mostly because I pick up games when they are brand new and used doesn't even exist or are priced so close to the new price might as well pick it up new.

+

I don't know, that's gray area imo and depends on your state's laws/precedent. Of course people can change stickers and go "AH HA!", by the same token, sellers could intentionally display incorrect prices to look better at a glance. This specific tag is reported to have the name very small, but it is there... I'd expect most people to side with the seller on this one (and likely the law).

 

[MotionMan]

Originally posted by: meltdown75
He takes a close look at the tag and says, "oh, this is a price tag for Guitar Hero 1..." and points to some miniscule print at the top of the tag that was hardly even legible.

The tag was for GH1. Either some evil or lazy clerk put it on the wrong item or some scheming teen did it. Either way, I do not believe you win. Like many posters said, tag switching (not by you, of course) is common in places like these, so I think the tags should never be taken as gospel (and that is probably the policy of the store, too).

If the price was posted on the shelf or in the bin, then I think you would have a different story.

MotionMan

 

[RagingBITCH]

Regardless - some of the used games might not have instruction manuals, etc. Just because one copy is marked at $40 doesn't mean they're all $40.

 

[manowar821]

Hehehe... I remember when they first started releasing games in those new cases (now standard) with the sleeves? You could slide it out and slide another sleeve onto it, one that was for a game that was priced at no more than 10 dollars. They fixed that problem real quick! xD

Nobody ever checks to make sure the case matches the sleeve, though.

 

[KMFJD]

Originally posted by: meltdown75
I will try to make this as cliff notes as possible

- go into eb games looking for used Guitar Hero 3 for PS2
- find one with a price tag of $39.99
- take it to clerk, ask him if, "it is a decent deal for $39.99", he doesn't seem to really have a clue so i decide i want to buy it. he says, "the lowest price you can find on a used game over there is what we will charge for that game"

So there are 'used' 3 Guitar Hero boxes. One has a price of $59, one $54 and the other the aforementioned $39. Only I like the condition of the $59 box better so I go back and grab it and bring it up (losing my spot in line btw).

The dude rings it up and says, "that'll be $62.17"

I say, "Oh it was supposed to be $39, you said the lowest price I could find was the one I would pay... do you want me to get that box again?" He says yes, so I go get the box with the $39 price tag.

He takes a close look at the tag and says, "oh, this is a price tag for Guitar Hero 1..." and points to some miniscule print at the top of the tag that was hardly even legible.

At that point I said $62 was way too much and decided any further action would be best left subdued for the moment because I was about to snap. I got my CC back and left the store.

my SO and she says that they have to honour the price on the tag no matter what.

My question is, even though $39 might have been a bit much for a used game for an aging system, should the guy have honoured the price?

As a side note question, why do EB games clerks have so much attitude? Did I do something to them I'm not aware of? I'm going to email EB Games and tell them their place sucks ass. They lost my business! dicks

I don't get it, they had 3 copies at different prices? You wanted to purchase the copy that was priced at 59$ and thought you should only have to pay 39$ because one of them was priced 39$? And they denied you? Where is the problem?

 

[JulesMaximus]

Originally posted by: meltdown75

Originally posted by: Ns1
No because any jackass can take a tag and put it on another box

I hope you're not insinuating I did.

Thief

 

[purbeast0]

well you left out something that matters ...

did the price tag for "Guitar Hero 1" say "Guitar Hero 1" on it?

i've bought plenty of used stuff from EB and I know their used price tags do infact have the name of the game on the yellow price tags.

if it did say "Guitar Hero 1" then yes they screwed up and do not have to honor it unless they were just trying to get 1 happy customer.

 

[meltdown75]

They screwed up... it happens... it was a GH 3 box with a GH 1 sticker on it. oh well. it's all good, i just won't go there anymore. thanks for all the replies. thanks for putting up with the hissy fits.

 

[nakedfrog]

Don't have a meltdown, dude.

 

[meltdown75]

too late =/

oh well at least i didn't have one in his face. that would have been unprofessional

 

[Eeezee]

Yes, EB should honor the price tag. Luckily for them the price tag said GUITAR HERO 1. If some asshat moved a $5 "MADDEN 2001" sticker onto a $50 game, would you expect to only pay $5?

That's why they print the name of the product on their price tags, to prevent people from moving a lower price sticker to a higher priced item. Otherwise I'd agree with you.

 

[Ns1]

Originally posted by: waffleironhead
You are completly right in feeling pissed about the whole thing.

The store should have honored the price. If they would get tags/stickers that can not be removed without being destroyed than they would not be able to claim someone else moved the tag. If an employee mistagged the product then they should sell at that price as well. It was not your fault they mistagged and it is not your responsiblity to read the small print on a price tag that is on the item. If I was running the store I would have honered the price and had a talk with the offending clerk who mistagged about how they lost the store the some profit and to be more careful next time. Deals like this usually go"Opps sorry we made a mistake, looks like someone mistagged that item, but since you are a valuable customer I'll go ahead and sell it to you at that price, no need to lose your current and future business because of OUR mistake"
And yes I am a retail manager and deal with this crap all the time.

You must be the shittiest retail manager alive

 

[moshquerade]

Originally posted by: meltdown75
I will try to make this as cliff notes as possible

- go into eb games looking for used Guitar Hero 3 for PS2
- find one with a price tag of $39.99
- take it to clerk, ask him if, "it is a decent deal for $39.99", he doesn't seem to really have a clue so i decide i want to buy it. he says, "the lowest price you can find on a used game over there is what we will charge for that game"

So there are 'used' 3 Guitar Hero boxes. One has a price of $59, one $54 and the other the aforementioned $39. Only I like the condition of the $59 box better so I go back and grab it and bring it up (losing my spot in line btw).

The dude rings it up and says, "that'll be $62.17"

I say, "Oh it was supposed to be $39, you said the lowest price I could find was the one I would pay... do you want me to get that box again?" He says yes, so I go get the box with the $39 price tag.

He takes a close look at the tag and says, "oh, this is a price tag for Guitar Hero 1..." and points to some miniscule print at the top of the tag that was hardly even legible.

At that point I said $62 was way too much and decided any further action would be best left subdued for the moment because I was about to snap. I got my CC back and left the store.

my SO and she says that they have to honour the price on the tag no matter what.

My question is, even though $39 might have been a bit much for a used game for an aging system, should the guy have honoured the price?

As a side note question, why do EB games clerks have so much attitude? Did I do something to them I'm not aware of? I'm going to email EB Games and tell them their place sucks ass. They lost my business! dicks

pitbull online = puppy dog in real life

 

[meltdown75]

but... but... i didn't even really rant that hard... =/

 

[moshquerade]

Originally posted by: meltdown75
but... but... i didn't even really rant that hard... =/

"I'm going to email EB Games and tell them their place sucks ass. They lost my business! dicks"

 

[meltdown75]

Originally posted by: moshquerade

Originally posted by: meltdown75
but... but... i didn't even really rant that hard... =/

"I'm going to email EB Games and tell them their place sucks ass. They lost my business! dicks"

that is my duty as a consumer

 

[IamBusby]

I would just go back and try to get it again but go to a different cashier. They may not notice unless you actually say