that's what HAPPENED..none of you were there so you DON'T KNOW
the fat ass tubs of lard at the GM dealership couldn't find the oil filter (I asked them why it was taking so long and that's what they said)
then they couldn't reach it with a rag and about 15 minutes later an asian came in there and pulled it right out for them because they were too damn fat. They even said "wong had to get it because i can't reach it haha". Not haha, lose some weight fat ass!
You wanna ask for a ban because i'm telling you this is how incompetent my GM dealership experience was? I"m not saying this can't happen anywhere but it's far less likely to happen at a place like VW where they service VW all day everyday than to take your nice new G8 to a place that never seen one before because they service SUVs all day and has no clue how to service it efficiently.
Certified or not they have to have experience with the make and model before they can do a good job servicing it otherwise you'll run into more problems (like that time my brother took his fucus to midas and he had to return 3 times to fix it because they had no experience working on them... this was back when they first came out) You want them to experiment on your car and bang it around, be my guest... it's not my $30 grand and I'm also very picky about who touches my cars.
and lulz at changing the oil myself.. i have better things to do than waste my time getting dirty to save a few measly bucks.