Poll: Should you be able to get a refund on bad games?

Should you be able to get a refund on games?

  • Yes, at any time

  • Yes, but only if you have had it for less than a certain amount of time

  • No


Results are only viewable after voting.

Chaotic42

Lifer
Jun 15, 2001
33,929
1,098
126
So I'm playing BF3 again, trying to get some enjoyment out of it. DICE completely ruined BF2 towards the end, and BC2 was literally one of my least favorite games. BF3 is better than BC2, but I still really don't like it.

It led me to think, should you be able to get a refund on games? Since this wasn't a Bad Company title, I thought there might be some hope for it. I was wrong. In general, should you be able to get a refund on games you don't like, or are buggy?
 

shortylickens

No Lifer
Jul 15, 2003
82,854
17,365
136
I'd like to say no, cuz people would end up abusing it.
But then again, people who dont wanna pay will just pirate the damn thing to begin with.

We need companies to stay in business so they produce games, but I dont see a good solution.
 

Mem

Lifer
Apr 23, 2000
21,476
13
81
No since you can read reviews and possible demo before you decide to buy a game.
 

shortylickens

No Lifer
Jul 15, 2003
82,854
17,365
136
No since you can read reviews and possible demo before you decide to buy a game.

Thats it.
The customer needs to educate themselves with ANY purchase. For a car you should probably do months of research. For a game, one good afternoon on the internet.

Of course I spend 61 dollars a pop at the gas station, so for me a 20 dollar game I might play for years isnt a big deal. I guess I do research mostly not to be angry at getting garbage. Also to show gaming companies I wont support them if they put out crap.
 

Chaotic42

Lifer
Jun 15, 2001
33,929
1,098
126
Thats it.
The customer needs to educate themselves with ANY purchase. For a car you should probably do months of research. For a game, one good afternoon on the internet.

Of course I spend 61 dollars a pop at the gas station, so for me a 20 dollar game I might play for years isnt a big deal. I guess I do research mostly not to be angry at getting garbage. Also to show gaming companies I wont support them if they put out crap.

Reviews don't usually tell you much. BF3 got good reviews, but the multiplayer gameplay is just terrible. I feel like I got ripped off.
 

busydude

Diamond Member
Feb 5, 2010
8,793
5
76
So I'm playing BF3 again, trying to get some enjoyment out of it. DICE completely ruined BF2 towards the end, and BC2 was literally one of my least favorite games. BF3 is better than BC2, but I still really don't like it.

Why did you buy BF: BC3 if you didn't like BC2?

I am sorry, but you are part of the reason why game studios release recycled crap over and over again.
 

Chaotic42

Lifer
Jun 15, 2001
33,929
1,098
126
Why did you buy BF: BC3 if you didn't like BC2?

I am sorry, but you are part of the reason why game studios release recycled crap over and over again.

It was supposed to be in the same branch as Battlefield 2, or so I was led to believe. Instead it's kludgy game meant to be played on consoles with a terrible UI and an even worse server browser.

Anyway, I just uninstalled it. I'd settle for any amount of money back from EA at this point, not just a full refund. If Planetside 2 isn't fun, I may take a break from gaming for a while. I can only play so much Civilization 4.
 

Kalmah

Diamond Member
Oct 2, 2003
3,692
1
76
I really would like to be able to return a game, but like mentioned previously, this would get abused. I see no practical solution other than research before you buy.

edit:

A digital download might be different though. With the DRM keeping you from making copies, and them knowing exactly how long you've actually played the game because of Stream/Origin or whatever, I feel a refund is manageable.
 
Aug 11, 2008
10,451
642
126
No since you can read reviews and possible demo before you decide to buy a game.

Well, I used to trust reviews, but PC gamer gave ME3 over a 90%, and I just got a copy of Maximum PC and they also gave it a 90% plus. I knew I didnt trust PC Gamer anymore, but not I have lost all faith in Max PC game reviews too. Seems like the best source of information about a game is these forums. Some people will always be biased, but if you follow the overall tone of the treads, you can get a pretty good idea about the game. For instance I could not believe the ending to ME3 was as bad as everyone said: well it was!!

Anyway, in regards to the original question, I also dont believe you should be able to return a game just because you dont like it. You should only be able to return it if the game does not run satisfactorily on hardware that meets the min specs. Granted, "run satisfactorily" is open to interpretation, but something like Black Ops, with the stuttering problem even on high end hardware would come close to something I would feel could justify being returned.
 

Chaotic42

Lifer
Jun 15, 2001
33,929
1,098
126
Well, I used to trust reviews, but PC gamer gave ME3 over a 90%, and I just got a copy of Maximum PC and they also gave it a 90% plus. I knew I didnt trust PC Gamer anymore, but not I have lost all faith in Max PC game reviews too. Seems like the best source of information about a game is these forums. Some people will always be biased, but if you follow the overall tone of the treads, you can get a pretty good idea about the game. For instance I could not believe the ending to ME3 was as bad as everyone said: well it was!!

Anyway, in regards to the original question, I also dont believe you should be able to return a game just because you dont like it. You should only be able to return it if the game does not run satisfactorily on hardware that meets the min specs. Granted, "run satisfactorily" is open to interpretation, but something like Black Ops, with the stuttering problem even on high end hardware would come close to something I would feel could justify being returned.

Heh, I didn't mind the ME3 ending. I felt like I got my money's worth out of the Mass Effect series. I don't know... maybe I'm just not a gamer anymore. With most games it seems like I'm killing time with something that barely keeps my interest anymore.
 

busydude

Diamond Member
Feb 5, 2010
8,793
5
76
It was supposed to be in the same branch as Battlefield 2, or so I was led to believe. Instead it's kludgy game meant to be played on consoles with a terrible UI and an even worse server browser.

Anyway, I just uninstalled it. I'd settle for any amount of money back from EA at this point, not just a full refund. If Planetside 2 isn't fun, I may take a break from gaming for a while. I can only play so much Civilization 4.

EA hasn't released any game worthy of interest in a lot of time. Many people here decided not to by EA games at all. You won't fine many fans of EA here or any PC gaming forum for that matter. Same goes for Activision and Ubisoft.

Frankly, I haven't missed them in anyway. ME2 was the last title I purchased that involves EA.. even without big studios I have a backlog of games.
 

mmntech

Lifer
Sep 20, 2007
17,504
12
0
If you don't like the game, no. However, if the game is known to be defective, definitely yes. Would definitely cut down on the lack of QC at many game companies. I'm looking at you Ubisoft.
 

njdevilsfan87

Platinum Member
Apr 19, 2007
2,330
251
126
No since you can read reviews and possible demo before you decide to buy a game.

Yes except...

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shortylickens

No Lifer
Jul 15, 2003
82,854
17,365
136
Well, I used to trust reviews, but PC gamer gave ME3 over a 90%, and I just got a copy of Maximum PC and they also gave it a 90% plus. I knew I didnt trust PC Gamer anymore, but not I have lost all faith in Max PC game reviews too. Seems like the best source of information about a game is these forums. Some people will always be biased, but if you follow the overall tone of the treads, you can get a pretty good idea about the game. For instance I could not believe the ending to ME3 was as bad as everyone said: well it was!!

Anyway, in regards to the original question, I also dont believe you should be able to return a game just because you dont like it. You should only be able to return it if the game does not run satisfactorily on hardware that meets the min specs. Granted, "run satisfactorily" is open to interpretation, but something like Black Ops, with the stuttering problem even on high end hardware would come close to something I would feel could justify being returned.

PC gamer also gave Doom 3 a 98%. You should have cancelled many years ago. And we all know about Gamespots bullshit.

I talk to people here and read other forums. I get a pretty good idea of whats going on.
 

power_hour

Senior member
Oct 16, 2010
789
1
0
Only if the game is defective or is completely unplayable due to bugs/crashes. I do think that all games should offer a demo of some sort. Too often the question of performance comes up and a demo would help consumers decide if their PC is good enough to enjoy it.
 

coldmeat

Diamond Member
Jul 10, 2007
9,214
78
91
No. You bought a product like any other. Whether you like it or not doesn't matter. You weren't buying your enjoyment, you were buying a piece of software.
 
Mar 11, 2004
23,143
5,610
146
If you don't like the game, no. However, if the game is known to be defective, definitely yes. Would definitely cut down on the lack of QC at many game companies. I'm looking at you Ubisoft.

Yeah. But even then we'd get people arguing that Mass Effect 3 is broken or things like that.

Due to too many games not offering gameplay worth the cost, I am just about totally done buying games at $60. If I feel a game is worth it later, I'll give serious consideration to buying the sequel full price and I rarely feel ripped off then. That or I'll buy the game multiple times (I enjoyed Borderlands I bought 3 copies, the first time, then I bought it on Steam and a second copy for a friend to play; I'm looking forward to the sequel and I'll probably buy it full price).

I do wish there was a refund system though, I'd ask for a refund on several games. Frankly I think I'm done with indie games, way too many have just not lived up to the hype that I see from users (ignoring critic reviews). Its only like $5-15 but I actually feel even more ripped off as though they knew that'd be enough to get people to buy.

I bought Insanely Twisted Shadow Planet on Steam, and I swear I checked if it was a GFWL game and didn't see anything saying it was when I bought it, found out it is a GFWL game, and then uninstalled it, never actually playing it. It does say GFWL on the page now, so I guess I just f'ed up. I also bought Superbros. Sword and Sorcery EP and hate the controls. It makes just playing what is a ridiculously simple game irritating/frustrating.
 

pontifex

Lifer
Dec 5, 2000
43,806
46
91
No since you can read reviews and possible demo before you decide to buy a game.

demos are increasingly rare these days, probably because they know this is how people will determine if they like their game or not.

someone on the fence might go out and buy it to take a chance if there is no demo. if there is a demo, that will give them something to decide on.

reviews are worthless. just because someone likes game A doesn't mean I will also.
 

PhoenixEnigma

Senior member
Aug 6, 2011
229
0
0
In a perfect world, I'd love to say no - it's up to the customer to do their research before they buy.

In the real world, where professional reviews are bought off, demos are becoming more and more rare, and rental copies are loosing more and more stuff to D1 DLC, I'm much more inclined to say "screw the publishers, if it sucks they can pony up for the refunds." My goodwill decreases with the hoops I have to jump through to find things out.
 

Chaotic42

Lifer
Jun 15, 2001
33,929
1,098
126
No. You bought a product like any other. Whether you like it or not doesn't matter. You weren't buying your enjoyment, you were buying a piece of software.

I can return virtually any product except games, music, and movies.
 

VirtualLarry

No Lifer
Aug 25, 2001
56,431
10,102
126
Electronics Boutique (remember them?) used to offer refunds on console games, if you really, really, didn't like them.

But then, at my local store, there was one guy that would buy all the new games, and return them in a week.

So I think that they stopped the policy. Or at least told him to shop somewhere else.

I returned one or two games, although I generally bought a bunch of them.