Hi Russ,
Users registering a debit card as a credit card do run the risk of having their card charged for a charge back (as stated in the terms of use), but the primary concern has been having the bank account and routing number on file as giving unilateral access to funds. If a user did not register their debit card associated with their bank account and had their bank account on file, we would not just go into the bank account to recover and we would have to seek alternative methods to settle a charge back debt (such as debiting the PayPal account or going to collections).
The user elected to register a debit card as a credit card that is attached to their bank account. There is a distinction to be made here that is subtle.
Users registering a debit card as a credit card do run the risk of having their card charged for a charge back (as stated in the terms of use), but the primary concern has been having the bank account and routing number on file as giving unilateral access to funds. If a user did not register their debit card associated with their bank account and had their bank account on file, we would not just go into the bank account to recover and we would have to seek alternative methods to settle a charge back debt (such as debiting the PayPal account or going to collections).
The user elected to register a debit card as a credit card that is attached to their bank account. There is a distinction to be made here that is subtle.
Paypaldamon,
<< I would also like to know if users can vote only once in the poll? >>
Users can only vote ONE time per poll.
<< I am interested in your feedback and I am interested in seeing changes made if they can benefit our user relationships. >>
I'm glad to see this post. If it will make a differance I wouldnt bet on it.
I really dont feel like posting more on the subject but Im sure if you do a search on the word PayPal or PayPal sucks you could get some ideals. I will say this much you do have a good attitude for the bashing your getting from alot of us.
First off have the company show good faith and drop the sellers 2% or 3% fee to 1% or 1-1/2. Just to let you know I buy more then sell so it doesnt effect me that much. Maybe even do like hotels by giving out points and recieve cool stuff for using the services or by the amount of money you spend or store. I dont even want to get started on the credit card or saving account being verfied. WTF is up with all these accounts being tied up or locked?!?!?
Good Luck! I hope more people post some ideals. WE the customers need to speak up now and see if Paypaldamon can help out. If not I will stick with the PayPal SuckS!
<< I would also like to know if users can vote only once in the poll? >>
Users can only vote ONE time per poll.
<< I am interested in your feedback and I am interested in seeing changes made if they can benefit our user relationships. >>
I'm glad to see this post. If it will make a differance I wouldnt bet on it.
I really dont feel like posting more on the subject but Im sure if you do a search on the word PayPal or PayPal sucks you could get some ideals. I will say this much you do have a good attitude for the bashing your getting from alot of us.
First off have the company show good faith and drop the sellers 2% or 3% fee to 1% or 1-1/2. Just to let you know I buy more then sell so it doesnt effect me that much. Maybe even do like hotels by giving out points and recieve cool stuff for using the services or by the amount of money you spend or store. I dont even want to get started on the credit card or saving account being verfied. WTF is up with all these accounts being tied up or locked?!?!?
Good Luck! I hope more people post some ideals. WE the customers need to speak up now and see if Paypaldamon can help out. If not I will stick with the PayPal SuckS!
Hi Xzaver,
Please feel free to send me your account email address to damon@paypal.com and I will see what I can do.
Hi Buckmaster,
Thanks for the input. I would doubt a reduction in the rates for receiving credit card payments, but I will make a note of the concerns. Your ideas relative to the points are good ones and I believe Business Development is looking at this for our users.
Accounts are rarely restricted these days and the reasons as to why an account can be restricted can be found on the web site. Most transactions occur without a hitch and we are able to take action on a specific transaction if there is a problem.
Users that wonder about the safety of their bank account information need to realize that you give far more information to someone if you give them a check (this could be an entirely anonymous person that you know nothing about---name, address, possibly phone number and driver's license, in addition to your routing transit and bank account numbers). We transit no sensitive information (credit card numbers, bank account numbers)to the recipient when making a transaction and accounts are insured against unauthorized access by Traveler's.
Please feel free to send me your account email address to damon@paypal.com and I will see what I can do.
Hi Buckmaster,
Thanks for the input. I would doubt a reduction in the rates for receiving credit card payments, but I will make a note of the concerns. Your ideas relative to the points are good ones and I believe Business Development is looking at this for our users.
Accounts are rarely restricted these days and the reasons as to why an account can be restricted can be found on the web site. Most transactions occur without a hitch and we are able to take action on a specific transaction if there is a problem.
Users that wonder about the safety of their bank account information need to realize that you give far more information to someone if you give them a check (this could be an entirely anonymous person that you know nothing about---name, address, possibly phone number and driver's license, in addition to your routing transit and bank account numbers). We transit no sensitive information (credit card numbers, bank account numbers)to the recipient when making a transaction and accounts are insured against unauthorized access by Traveler's.
My acount has been restricted , and everyone knows me here , I have never taken anyone for a loop , or trade to fraud anyone here.
My prudentials are impecible. , and yet Paypal Has locked my acount solid.
WTF!
~X~
My prudentials are impecible. , and yet Paypal Has locked my acount solid.
WTF!
~X~
Michael
Elite member
- Nov 19, 1999
- 5,435
- 234
- 106
My thoughts on Paypal
First, the service is now very, very different than it originally was
advertised to be. The original advertisements said the system was free, and
always would be free. The explanation given by Paypal was that they would make money off the "float". This is now not true, there are still "free"
accounts but there are also many fees and extra hoops to jump through. I am
disappointed that the reality is so much different than what was promised.
The cynical part of me thinks that Paypal had planned this all along. The
other part of me, the part that knows just how financially inexperienced my
of the internet start-ups were, thinks that the change in direction came
from more professional management once Paypal really got going.
As to my thoughts on the current service, I do not have many problems with
it. If you're a consumer who only occasionally makes a purchase, it is
free. If you do a fair amount of buying and selling on the internet, the
selling part will cost you money. However, you basically are gaining the
ability to allow customers to pay via credit card. This is very powerful
when selling as credit cards are very popular. Plus you get cash quickly
without having to wait for a cheque or money order to arrive by mail.
Merchant accounts cost a fair amount and Paypal is not expensive by that
measure.
If you buy or sell anything over the internet, especially if you accept
credit cards, you do face the real possibility of fraud. Stores face the
very real possibility of fraud every day. That is why they authorize
transactions (it gives them some insurance). I think that Paypal got worked over pretty hard by fraud artists. I reviewed their seller's protection and, if you follow their instructions, I think it is pretty decent.
"Seller Protection Policy. Beginning August 23, 2000, PayPal agrees to indemnify sellers of physical goods for chargeback liability resulting from a buyer's fraudulent use of a stolen credit card and/or false claims of non-shipment of goods for purchases made through the Service for payments received through PayPal of up to $5,000 per year when the following conditions are met:
The seller is a Verified Business or Verified Premier Account (U.S.).
The seller ships to the buyer's Verified Shipping Address.
The seller can provide reasonable proof-of-shipment which can be tracked online. This documentation must show that you shipped to the Verified Shipping Address. (Most U.S. carrier companies offer this service, including the U.S. Postal Service.) Because comparable proof-of-shipment is not currently available for electronically-delivered items, we are currently unable to offer Seller Protection for digital goods and other electronically-delivered items.
The seller accepted a single payment from only one PayPal account for the purchase. (Multiple payments from different accounts for a single item are a fraud indicator. Sellers should not accept such payments.)
The seller ships to a domestic (U.S.) buyer at a U.S. address.
When you receive funds through PayPal, if the sender's transaction is reversed for any reason and you do not qualify for the Seller Protection Policy for that transaction, you will owe PayPal for the amount of the reversed transaction plus any fees imposed on PayPal as a result of the reversal. You agree to reimburse PayPal from either your PayPal account or by other means. Although PayPal will vigorously pursue debt collection of any amounts owed to it, PayPal will never make electronic transfers from your checking account without your explicit permission."
So I think that the 2% you pay as a seller is comparable to what a merchant account would cost you, you get protection, and you get to accept credit cards as payment.
Michael
ps - they have an employee who actively posts and tries to help here
First, the service is now very, very different than it originally was
advertised to be. The original advertisements said the system was free, and
always would be free. The explanation given by Paypal was that they would make money off the "float". This is now not true, there are still "free"
accounts but there are also many fees and extra hoops to jump through. I am
disappointed that the reality is so much different than what was promised.
The cynical part of me thinks that Paypal had planned this all along. The
other part of me, the part that knows just how financially inexperienced my
of the internet start-ups were, thinks that the change in direction came
from more professional management once Paypal really got going.
As to my thoughts on the current service, I do not have many problems with
it. If you're a consumer who only occasionally makes a purchase, it is
free. If you do a fair amount of buying and selling on the internet, the
selling part will cost you money. However, you basically are gaining the
ability to allow customers to pay via credit card. This is very powerful
when selling as credit cards are very popular. Plus you get cash quickly
without having to wait for a cheque or money order to arrive by mail.
Merchant accounts cost a fair amount and Paypal is not expensive by that
measure.
If you buy or sell anything over the internet, especially if you accept
credit cards, you do face the real possibility of fraud. Stores face the
very real possibility of fraud every day. That is why they authorize
transactions (it gives them some insurance). I think that Paypal got worked over pretty hard by fraud artists. I reviewed their seller's protection and, if you follow their instructions, I think it is pretty decent.
"Seller Protection Policy. Beginning August 23, 2000, PayPal agrees to indemnify sellers of physical goods for chargeback liability resulting from a buyer's fraudulent use of a stolen credit card and/or false claims of non-shipment of goods for purchases made through the Service for payments received through PayPal of up to $5,000 per year when the following conditions are met:
The seller is a Verified Business or Verified Premier Account (U.S.).
The seller ships to the buyer's Verified Shipping Address.
The seller can provide reasonable proof-of-shipment which can be tracked online. This documentation must show that you shipped to the Verified Shipping Address. (Most U.S. carrier companies offer this service, including the U.S. Postal Service.) Because comparable proof-of-shipment is not currently available for electronically-delivered items, we are currently unable to offer Seller Protection for digital goods and other electronically-delivered items.
The seller accepted a single payment from only one PayPal account for the purchase. (Multiple payments from different accounts for a single item are a fraud indicator. Sellers should not accept such payments.)
The seller ships to a domestic (U.S.) buyer at a U.S. address.
When you receive funds through PayPal, if the sender's transaction is reversed for any reason and you do not qualify for the Seller Protection Policy for that transaction, you will owe PayPal for the amount of the reversed transaction plus any fees imposed on PayPal as a result of the reversal. You agree to reimburse PayPal from either your PayPal account or by other means. Although PayPal will vigorously pursue debt collection of any amounts owed to it, PayPal will never make electronic transfers from your checking account without your explicit permission."
So I think that the 2% you pay as a seller is comparable to what a merchant account would cost you, you get protection, and you get to accept credit cards as payment.
Michael
ps - they have an employee who actively posts and tries to help here
folks a bump, keep voting, so paypaldamon knows what the forum users here think about the service.
Their new policy has really soured me on them. I used to promote them a lot in my auctions as a preferred method of payment... Not any more!
Hi,
Thank you all for your comments and I will post some information about some of the issues--
1. Accepting credit card payments, regardless of what kind of merchant account or payment service account you use, carries the risk of charge backs. To the best of my knowledge,we are the only payment service offering protection from charge backs and we can do this only if the recipient/seller follows very specific guidelines in the Seller Protection Program. If a charge back is filed, we do what is called a pending reversal and we ask the user to supply us with documentation to make sure the details of the program are met. If the user followed the steps, the liability is absorbed by us---if not, the funds are reversed from the account.
2. Account restrictions are very rare and they tend to deal with two issues--
a) Fraud/suspected fraud activity and there has to be solid details to lead to a restriction (such as a user having numerous claims filed against them about non-delivery of merchandise,etc)
b) credit card rejections- this is done to reduce the probability of fraud. As long as a user provides documentation the card can be reinstated with some work or the user has the option of adding a bank account to do their funding.
Well over 100,000 transactions occur daily and the majority of transactions do not have issues. The ones that have issues have to do with issues between buyer/seller claims, fraud,etc.These issues take slightly longer to resolved and require investigation. Our main goal is to limit the ability of fraudsters to defraud our users and this is done through the various identification programs.
I thank you for your comments and specific concerns. They do help us make the service better and help us address issues at the operation levels.
Thank you all for your comments and I will post some information about some of the issues--
1. Accepting credit card payments, regardless of what kind of merchant account or payment service account you use, carries the risk of charge backs. To the best of my knowledge,we are the only payment service offering protection from charge backs and we can do this only if the recipient/seller follows very specific guidelines in the Seller Protection Program. If a charge back is filed, we do what is called a pending reversal and we ask the user to supply us with documentation to make sure the details of the program are met. If the user followed the steps, the liability is absorbed by us---if not, the funds are reversed from the account.
2. Account restrictions are very rare and they tend to deal with two issues--
a) Fraud/suspected fraud activity and there has to be solid details to lead to a restriction (such as a user having numerous claims filed against them about non-delivery of merchandise,etc)
b) credit card rejections- this is done to reduce the probability of fraud. As long as a user provides documentation the card can be reinstated with some work or the user has the option of adding a bank account to do their funding.
Well over 100,000 transactions occur daily and the majority of transactions do not have issues. The ones that have issues have to do with issues between buyer/seller claims, fraud,etc.These issues take slightly longer to resolved and require investigation. Our main goal is to limit the ability of fraudsters to defraud our users and this is done through the various identification programs.
I thank you for your comments and specific concerns. They do help us make the service better and help us address issues at the operation levels.
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