iPod support's policies are really bad. They limit you to ONE complimentary phone support incident within 90 days of when you bought it. Their one-year warranty has a $30 handling fee after 6 months. Also, if they determine that nothing is wrong with it, they will charge a $100 "diagnostic fee." I'm having an erratic problem (center button stops working) with my iPod and don't want to send it in and risk a $100 fee and get my iPod back with it still broken.
Don't mean to hijack this thread, but does anyone have advice? Oh, and in response to the OP, don't buy an iPod...