SemperFi, I just meant people in general should read the instructions, not anyone specifically. 9 out of 10 calls I get are from people who installed it wrong. As far as not being able to get it to work, call tech support, if the guy you talk to can't fix it, call again and get someone else. Some, (ok most) of the guys here are idiots, but a few of us can fix anything.
AlphaVMS, call tech support again, talk to someone until you get it fixed.