• We’re currently investigating an issue related to the forum theme and styling that is impacting page layout and visual formatting. The problem has been identified, and we are actively working on a resolution. There is no impact to user data or functionality, this is strictly a front-end display issue. We’ll post an update once the fix has been deployed. Thanks for your patience while we get this sorted.

People in IT who leave IT

Page 2 - Seeking answers? Join the AnandTech community: where nearly half-a-million members share solutions and discuss the latest tech.
Red Squirrel said:
Holy crap that sounds like a royal pain. Where does the ticket even go? When you're IT, people submit tickets to YOU and YOU do the work. At least at all the places I've worked lol. Or is there like some other tier of IT that has even more power than IT? My company sorta does that now so for all I know maybe our IT guys are dealing with this crap now too, but it was not like that when I was in IT. There is this other IT department nobody knows where they even are that have more power than our own IT people and they dictate all sorts of stuff like forcing reboots, even the CEO has no say.
Click to expand...

no, no, DevOps is a whole different department. Outsourced of course. ProdOps is another one. I don't even deal with them directly, we just pick up tickets when they are scheduled. Someone like a Product Owner would then copy and paste the content of the ticket into the user story. Since we don't get to see ProdOps tickets in their system...
 
Red Squirrel said:
Holy crap that sounds like a royal pain. Where does the ticket even go? When you're IT, people submit tickets to YOU and YOU do the work. At least at all the places I've worked lol. Or is there like some other tier of IT that has even more power than IT? My company sorta does that now so for all I know maybe our IT guys are dealing with this crap now too, but it was not like that when I was in IT. There is this other IT department nobody knows where they even are that have more power than our own IT people and they dictate all sorts of stuff like forcing reboots, even the CEO has no say.
Click to expand...
Change Management i would think?
 
sdifox said:
no, no, devops is a whole different department. Outsourced of course. ProdOps is another one. I don't even deal with them directly, we just pick up tickets when they are scheduled. Someone like a Product Owner would then copy and paste the content of the ticket into the user story. Since we don't get to see ProdOps tickets in their system...
Click to expand...

Oh coding stuff is outsourced here too but I'm talking IT stuff like there is a problem with a server or workstation etc. Or creating new accounts for new users, or imaging and joining a PC to a domain, that kinda stuff.
 
sdifox said:
That's what happens with outsourcing. I don't care. Less work for me.
Click to expand...

Is it really less work though? You have to make mind-numbing documentation and if they can't figure it out, they'll fail the change and then you get to explain that.

No thanks - it's a stupid thought process to silo everyone like that IMO when I should be able to be the one making the changes.
 
sdifox said:
no, no, DevOps is a whole different department. Outsourced of course. ProdOps is another one. I don't even deal with them directly, we just pick up tickets when they are scheduled. Someone like a Product Owner would then copy and paste the content of the ticket into the user story. Since we don't get to see ProdOps tickets in their system...
Click to expand...

All buzzwords. Hire rock stars, treat them right, and let them do the work.
 
IndyColtsFan said:
Is it really less work though? You have to make mind-numbing documentation and if they can't figure it out, they'll fail the change and then you get to explain that.

No thanks - it's a stupid thought process to silo everyone like that IMO when I should be able to be the one making the changes.
Click to expand...


As in I submit ticket they do the work, I wait . I do less work per diem :awe:

Their choice, I don't care about my efficiency if they don't care. The clock runs whether I am working or not.
 
Last edited:
sdifox said:
no, no, DevOps is a whole different department. Outsourced of course. ProdOps is another one. I don't even deal with them directly, we just pick up tickets when they are scheduled. Someone like a Product Owner would then copy and paste the content of the ticket into the user story. Since we don't get to see ProdOps tickets in their system...
Click to expand...
That sounds like an absolute nightmare and reminds me of why I prefer smaller companies...
 
IndyColtsFan said:
Is it really less work though? You have to make mind-numbing documentation and if they can't figure it out, they'll fail the change and then you get to explain that.

No thanks - it's a stupid thought process to silo everyone like that IMO when I should be able to be the one making the changes.
Click to expand...

Yeah the more siloing and outsourcing the worse it is. My company is horrible for it actually...

One of my coworkers lost his RSA token. Back when I was in IT we managed all that, it's like a 5 minute job to issue a new one and disable the last one. Yet now days it has to go through like 5 different departments and took a week, and they did not even do it like it's suppose to, they gave him some kind of software based one. But they also gave him a normal hardware one, except they didn't activate it because they gave him the software one after. What a mess lol.
 
sdifox said:
As long as my timesheets get approved, I don't give a shit. I already told them what they can do to improve the process.
Click to expand...

They don't care. Seriously. It's amazing when you hear of businesses talking about efficiency and stuff like that and then when you see the massive bureaucracy, inefficiencies, and stupidity, you know they're talking out of their asses.
 
IndyColtsFan said:
They don't care. Seriously. It's amazing when you hear of businesses talking about efficiency and stuff like that and then when you see the massive bureaucracy, inefficiencies, and stupidity, you know they're talking out of their asses.
Click to expand...

If it looks good on paper...
 
I configure and maintain millions of dollars of equipment but I'm not allowed to change the IP address on my laptop or install notepad++. That's a annoying but it's not as bad as having to deal with the technical change control boards. By all means let's allow a random programmer to stop me from patching a firewall because he's power tripping and wants to see a detailed project plan. I've been in IT for 25 years and there is a good chance I'll be moving on to something else this year.
 
IndyColtsFan said:
They don't care. Seriously. It's amazing when you hear of businesses talking about efficiency and stuff like that and then when you see the massive bureaucracy, inefficiencies, and stupidity, you know they're talking out of their asses.
Click to expand...


Best part is being told they have to make a lot of profit to support our work... then fucking listen when I show you ways to save money.
 
bfun_x1 said:
I configure and maintain millions of dollars of equipment but I'm not allowed to change the IP address on my laptop or install notepad++. That's a annoying but it's not as bad as having to deal with the technical change control boards. By all means let's allow a random programmer to stop me from patching a firewall because he's power tripping and wants to see a detailed project plan. I've been in IT for 25 years and there is a good chance I'll be moving on to something else this year.
Click to expand...

At the last corporate gig I had, I filled out a change request and the "IT Service Management Team" (LOL) representative didn't know what a "backup" was and wanted me to schedule a meeting with her to explain it to her. I told her to google it and "trainer" wasn't my job description.

Another time, a change got missed during one of my vacations and they failed it. They were going to make me appear before some board or committee to explain it, after they had already made me fill out forms and attend a silly and pointless "Five Why" meeting. I told her (the same person as above) that I wasn't doing it and she could explain it if she felt so strongly about it.

There may be folks in here who work as members of "IT Service Management Teams," enforcing ITIL-based policies which they've gone overboard implementing. If you're one of those people and are reading this, you suck. Sorry, it's the truth.
 
Last edited:
sdifox said:
Best part is being told they have to make a lot of profit to support our work... then fucking listen when I show you ways to save money.
Click to expand...

It's all empire building. The dipshit in charge at my last place wanted to pay several hundred thousand to our "infrastructure partner" to have them migrate SharePoint for us. I told them that was nuts and I could do it. I knocked that migration project out of the park, whereas the idiots from our "partner" had no fucking clue how to do it and were recommending really stupid ways to accomplish it. I do think the VP was getting kickbacks from this partner though, as they repeatedly demonstrated stupidity above and beyond the call of duty and yet remained our partner.
 
Cheap bastards still running HPQC 12.5 without text index and kept IE11 around just for that.

Welp, IE11 is sunsetting this year. Can't wait for these nincompoops to find novel ways to make it worse somehow. And it's an external audit year lol


Everyone loves agile except for the paying for it part lol.
 
Last edited:
sdifox said:
Cheap bastards still running HPQC 12.5 without text index and kept IE11 around just for that.

Welp, IE11 is sunsetting this year. Can't wait for these nincompoops to find novel ways to make it worse somehow. And it's an external audit year lol


Everyone loves agile except for the paying for it part lol.
Click to expand...

My favorite is when a company hands out development tools for SharePoint like candy, and then is in complete and total shock when they see the cost of upgrade due to all of the "shadow IT" applications which were created.
 
I love how we don't have access to copy function in the DevOp request. So every time we need to deploy we have to create a new ticket and type everything in from scratch again 😡
 
You must log in or register to reply here.

TRENDING THREADS

Back
Top