sdifox
No Lifer
- Sep 30, 2005
- 96,950
- 16,209
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Holy crap that sounds like a royal pain. Where does the ticket even go? When you're IT, people submit tickets to YOU and YOU do the work. At least at all the places I've worked lol. Or is there like some other tier of IT that has even more power than IT? My company sorta does that now so for all I know maybe our IT guys are dealing with this crap now too, but it was not like that when I was in IT. There is this other IT department nobody knows where they even are that have more power than our own IT people and they dictate all sorts of stuff like forcing reboots, even the CEO has no say.
no, no, DevOps is a whole different department. Outsourced of course. ProdOps is another one. I don't even deal with them directly, we just pick up tickets when they are scheduled. Someone like a Product Owner would then copy and paste the content of the ticket into the user story. Since we don't get to see ProdOps tickets in their system...
