New update... looks like it may be about time to send this to something like the consumerist depending on his answer this time.
Customer 01/11/2008 02:51 PM
So do you have any other suggestions other than replace the game? Can you put this up on your bulletin board?
Response (Kirk McNesby) 01/11/2008 03:00 PM
Hi,
Replace the game or repair the Wii, since the issue is happening on more than one disc it is likely something with the system itself.
Customer 01/12/2008 03:08 PM
From the Guitar Hero message board:
" I have the same problem! I like pushing the whammy bar on long notes when this happens, it makes it sound so wierd since you can make it change like 5 notes in a row opposed to one."
"well I have the same problem just not to the extent of utkanos. I will be playing a song and then it starts getting glitchy and twichy. I just restart the song and normally it stops. So for the remastered disks, we have to send the old ones in and they send a new one??? I mean how long is that going to take. They have sold a $hit load of wii disks so it is going to be a long wait, wtf. "
"i got this... usually happens when i switch from my 23" sony tv that is older then i am to our 52" HDTV"
"I get a problem, every so often, where a song will skip in the begginning and then be completely out of sync for the rest of the tune (including the notes that I hit!). Restarting the song fixes this, but it has happened a few too many times to just pass it off as a fluke. I have the Wii version."
This is 4 people with the same problem replying in less than 24 hours.. I don't know how to make it more clear that there is nothing wrong with my setup and there is a bug in your game. If it was just me then I could understand that but honestly, tell me with a straight face that these 4 people in addition to the 3 from the other forum I linked you plus the two copies and two different wii's I've personally seen this happen on is all problems on our end.
Customer 01/14/2008 02:52 PM
????????
Response (Kirk McNesby) 01/14/2008 03:05 PM
Hi,
This title sold very well for the Wii. It is not surprising that you can find some others experiencing the same issues. This unfortunately lends no credence to the idea that is the game itself causing the issue and not a hardware based problem. There is a popular phrase that scientists and statisticians use that affects this situation "Correlation does not imply causation".
Customer 01/14/2008 04:29 PM
Just because it sold well doesn't mean there are no bugs in it. Did you forget you shipped this game with mono only sound? So Activision is basically not going to acknowledge that there COULD be an issue that is in the game (as you said yourself it's hard to determine if 10+ random people across the country all have bad wii's yet their other games play fine) and attempt to look into the problem? Is that the statement you're making here?
What incentive do I have as a customer to provide repeat business to your company at this point if you're not even going to entertain the possibility that this could be your fault or even offer any sort of helpful advice whatsoever except hoping the problem (me the consumer) will go away?
Good to know you stand behind your products.
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