Originally posted by: solleyman
Originally posted by: bNeta86
refurb - shoponkyo.
They are advance RMAing me a replacement today.
Damn! I had the same problem, but no advance RMA for me!!! Boo!
I shipped it back with their label on Saturday (11 days ago) and still have no speaker.
Can't get thru on the phone to get a status either.
Grrr.
Finally got thru.
Conversation:
Me: Hi. I shipped back a bad speaker and haven't received the replacement.
Operator: OK. Let me connect you to Service.
....
Me: Hi. I shipped back a bad speaker and haven't received the replacement.
Service: What's your last name.
Me: <My last name>
Service: Ahhh....Who did you talk to.
Me: You mean, like, a name?
Service: Um, yeah.
Me: I don't know.
Service: OK. I see your order, but no notes about returns...maybe you talked with someone in sales...I'll transfer you.
Me: OK.
......
Me: Hi. I shipped back a bad speaker and haven't received the replacement.
Service: What's your last name.
Me: <My last name>
Service: Ahhh....Who did you talk to.
Me: You mean, like, a name?
Service: Um, yeah.
Me: I don't know.
Service: OK. I see your order, but no notes about returns...maybe you talked with someone in service...I'll transfer you.
Me: No, wait.
<click>
I guess I'll try again tomorrow.