Originally posted by: MrCodeDude
Back in January or so, Amazon had a 20PK of OEM SoundBlaster Live Cards for like $40. I jumped on the deal, just expecting a GC out of it. What does Amazon do? They ship out the order but only give me one card and tell me that what I paid for was the price of ONE card, even though there was and you still can not find a listing for ONE SBLive card on any of their sites.
I argued with them for countless hours on the phone, explaining that it was their mistake and I would need some compensation for my time to make up for their mistake. They wouldn't comply, I got hung up a couple of times so I forwarded all my emails to my CC (AMEX) and figured they'd fight for me.
Yesterday I get a letter (snail mail) from my CC saying that I can't keep the card, but I can return it. So I try and log on to my Amazon account, what happends? I seem to be banned or deleted from their system. Hurray! They screwed up, I pointed it out, I'm banned! Anyway, I send them an email saying I don't want their POS Overpriced Card and would like my UPS Return Label.
Here's the response I get back:
Unfortunately, as it has been more than 30 days since you received
this item, we are not able to accept its return.
However I have a piece of documentation (heh, a printed email on AMEX letterhead) dated 5/17/2003 that I CAN return it. Seriously, WTF is Amazon trying to do here? This really pisses me off, they screw up and I have to pay for their mistake.
-- mrcodedude
Originally posted by: MrCodeDude
This really pisses me off, they screw up and I have to pay for their mistake.
-- mrcodedude
What, did you really think you were going to get 20 SBLives for $40? Cry me a river.
Originally posted by: MrCodeDude
Back in January or so, Amazon had a 20PK of OEM SoundBlaster Live Cards for like $40. I jumped on the deal, just expecting a GC out of it. What does Amazon do? They ship out the order but only give me one card and tell me that what I paid for was the price of ONE card, even though there was and you still can not find a listing for ONE SBLive card on any of their sites.
I argued with them for countless hours on the phone, explaining that it was their mistake and I would need some compensation for my time to make up for their mistake. They wouldn't comply, I got hung up a couple of times so I forwarded all my emails to my CC (AMEX) and figured they'd fight for me.
Yesterday I get a letter (snail mail) from my CC saying that I can't keep the card, but I can return it. So I try and log on to my Amazon account, what happends? I seem to be banned or deleted from their system. Hurray! They screwed up, I pointed it out, I'm banned! Anyway, I send them an email saying I don't want their POS Overpriced Card and would like my UPS Return Label.
Here's the response I get back:
Unfortunately, as it has been more than 30 days since you received
this item, we are not able to accept its return.
However I have a piece of documentation (heh, a printed email on AMEX letterhead) dated 5/17/2003 that I CAN return it. Seriously, WTF is Amazon trying to do here? This really pisses me off, they screw up and I have to pay for their mistake.
-- mrcodedude
Originally posted by: HonkeyDonk
hahahaha, what a stupid moron. Don't you just love reading rants that backfire. I sure do.
Please tell me how this is false advertising.Originally posted by: brxndxn
What, did you really think you were going to get 20 SBLives for $40? Cry me a river.
YES. He should get the 20 SBLives. Amazon should be forced to suck it up. Marking prices wrong to attract a ton of visitors to your site, getting all their names, numbers, addresses, email addresses, and then calling it a mistake is false advertising.
You never see a store advertising items for crazy prices on the window then calling it a mistake on the inside. I am sick of it always being the customer's fault in an online store.
Write letters. Leave a big long paper trail.
Originally posted by: MrCodeDude
It says as part of their shipping procedure, each order is inspected for errors. Yet my order went through, so theoretically, I should be entitled 19 more SoundBlaster Live cards.Originally posted by: werk
:wine:
What, did you really think you were going to get 20 SBLives for $40? Cry me a river.
-- mrcodedude
Despite our best efforts, a small number of the items in our catalog may be mispriced. Rest assured, however, that we verify prices of products sold and shipped by Amazon.com as part of our shipping procedures.
- If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
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Originally posted by: brxndxn
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What, did you really think you were going to get 20 SBLives for $40? Cry me a river.
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YES. He should get the 20 SBLives. Amazon should be forced to suck it up. Marking prices wrong to attract a ton of visitors to your site, getting all their names, numbers, addresses, email addresses, and then calling it a mistake is false advertising.
You never see a store advertising items for crazy prices on the window then calling it a mistake on the inside. I am sick of it always being the customer's fault in an online store.
Write letters. Leave a big long paper trail.
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Please tell me how this is false advertising.
