OM Friends and Family sale 12/13

[VirtualLarry]

Originally posted by: Bad_Dude
I managed a computer store for 3 years, I did purchasing, advertising, tech support and sales for that store before.

I worked for a larger "small" computer reseller (not a corporate chain) in this area, that did computer shows, for 2.5 years. I know how much hard work goes on behind-the-scenes at those little local computer stores. I respect that.

Originally posted by: Bad_Dude

There's a few disgusted customers here that did not get what they want. I guess there will always be some around.
No one ever instructed me about lying to any customers about the online store and local chains are not the same company. Matter of facts, both stores share the same delivery centers locally. I guess that dude is just making up in the heat of the moment. One thing I know for sure is that a lot of the items are online and not in the local stores.

I suppose that would make sense, if the item wasn't available to purchase, but seeing it advertised on the official customer web site of the corporate chain, for a certain price, and then going to a local store, and the item is in-stock, but they absolutely refuse to sell it to me for the advertised price, is quite disappointing and upsetting. It could probably be legally argued, that prices displayed on a web site, absent any disclaimers to the contrary, could be considered a "nationally advertised sale price", much the same as if they were running it nationally on radio or television or other broadcast media ad spots. It was definately not a "heat of the moment" sort of statement. It was more like a recited piece, like something that they were trained to say to customers.

Originally posted by: Bad_Dude

Bottom line is some people just talk and they don't know what the heck they are talking about and they always end their paragraphs sounding stupid and clueless.

I hope that's not in reference to my earlier comments. Everything that I've described, has personally happened to me. I can get you the store number, and potentially the employee's names, if you're really interested.

The thing that disturbs me the most, I suppose, is that I've gotten that "the online web site is a seperate [division/company/business/insert-word-here] from this [local brick-and-mortar] store" line, from more than just OfficeMax employees and managers. I've also gotten it from Staples employees. I honestly suspect that this is a new corporate bait-and-switch tactic to get customers into the store, and that this isn't limited to only just my local store. In fact, I remember reading a comment by another member on this forum about the same thing happening, at their local CompUSA, I believe it was. My stance is that this sort of intentional deception by the corporations, cannot be legally permissible.

 

[Bad Dude]

I can get you the store number, and potentially the employee's names, if you're really interested.

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If you could please provide me the information. I cannot guaranty that I can do anything with that. However, I can ask my manager to contact that store manager and rectify the problem or misinformed associates so that they provide with bettter service. It's all depend on the store manager there.

As for my store, I keep tab of most of our associates. But some of the associates are old timers which I let my manager deal with them. I have earn my reputation for knowledge and quick learning. At our stores, the non supervisor badge with experience some times more than the supervisor. The only reason I am not yet moving up the ladder is b/c I don't want to deal with the headaches and so I remain part time so I can demand the schedule according to my other business and school work.
But if you have problems, your best bet is to be curtious with the manager and explain the situation. If you are loud and rude the manager will assume that you are just another disgruntled customer. I usually get to the bottom of the complaint when I hear of it with the associates that are under my supervision. I do continue on training them as I see of something they lacking.
But I do apologize for their behaviors and depending on the store you visit, you will be treated right at my store. My store is in LaHabra, CA, store 0611.

 

[wallsfd949]

I picked up the Northwestern Bell 2.4Ghz dual handset phone and it looks like in addition to the F&F rebate there is a $10 MIR to potentially make this a $20 phone. Only problem is, one of the handsets won't get reception when you travel more than 6-8 feet from the base. Anyone else have this problem?

 

[CATASTROPHY]

I bought the phone also,but havent checked it out. Ill charge it up tomorrow and let ya know how mine works

 

[unclebud]

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if somebody is offended, it probably means that i'm talking about them
comment hit a little close to home, or did acid reflux cause one to hit the wrong key?