Originally posted by: SBGTF
Originally posted by: Tsunami982
BB sales rep was selling this DVDROM to this family. the family asks him it the drive will allow them to record DVDs as well, he replies with a "of course it can". i felt obligated to step in at that point.
I don't know what happened to you, but I was approached by the Best Buy manager and asked to verify what I had done and had said to the customer.
I was asked to leave the store and if I did it again, they would press charges. (for what I haven't a clue)
I left the store. I have returned to buy games and stay away from their new system sales.
WOW. That's crazy!
I used to hang out (years ago, when I was younger), at TRU during the x-mas buying season, in the video-game section. I used to answer questions and recommend games all the time to customers. I was also asked a few times if I worked there, I always answered truthfully, "No". I was never bothered by the staff; truthfully, they are pretty overworking during x-mas season, so they were probably happy to be asked less questions by the customers. Plus, I used to be a video-game junkie, so I pretty-much knew my stuff. I thought that it was interesting, that a few years later, during the hey-days of the 16-bit console era, they were actually hiring seasonal staff for their stores to demo games to customers. I don't recall whether that lasted more than a year or two, and I'm certain that it had nothing to do with me, but supports the idea that helpful service I was providing was valuable enough for TRU to hire people to do that later on.
I am curious under what kind of charges that they might consider pressing.
Then again, BestBuy did try to have that guy arrested, for trying to pick up (or buy?) a pre-order GF4 Ti.. remember that?
Honestly though, if you could "prove" that the salesman was fraudulently misrepresenting their products, in order to make a sale, that alone could be grounds to provoke an investigation by the state AG.
I think that the only "charges" that you would have been guilty of, would have been making a BestBuy salesperson look like a complete dumbass in front of a customer...
Btw, another true BB story:
A friend of mine wanted to purchase a CD-burner, after I had myself acquired a Yamaha 6416S burner, and found that it worked well. So we went to NH (no sales tax), and went looking for a Yamaha CD-burner at the tech counter at BB. The CD-burners were behind the glass case, so I had to ask the tech to take one out so that I could look at it. (Retail-box Yamaha 8424). I specifically asked for SCSI, but he handed me one that was an IDE model. I handed it back to him, and told him that I specifically wanted a SCSI model.
A little bit of side information - Yamaha already had their SCSI 8x models on the market, and had only recently started production of their IDE 8x models. They didn't have an IDE-specific packaging, instead, they re-used the same SCSI packaging, and affixed a sticker to the front, to cover over the "SCSI", with "IDE". Pretty simply really, but kind of a hard-to-notice nuance. The detailed description on the side of the box didn't have a sticker, so it still said that it had a SCSI-3 interface on both boxes. (The only reason that I knew about this was that I worked for a reseller at the time that carried these same drives, otherwise I might not have looked closely enough to notice.)
So I basically pointed this out to him, he wasn't a young kid, and seemed to at least have some passing technical knowledge, but not anything in-depth.
When I returned the IDE box and asked again for the SCSI model, he start to say something about that he had sold several of those earlier in the day... and then kind of stopped. He had the strangest look on his face, kind of a mixture of dawning enlightenment and a fearful understanding of what he had done, and the natural consequences - that probably all of them would end up being returned, because they were the wrong model.
So, other than the fact that the tech was kind of clueless at what we were looking for, the story does have a happy ending - my friend found one of models we were looking for as a discounted "open box" (probably due to a return from a previous day), looked basically unused, and he used his 10%-off BB coupon, along with no sales tax. So he got the $299 list drive for something around $230, which was slightly less than I paid for my 6416S, which I think was actually a factory refurb whitebox not retail.