Claims adjuster here with 15 years exp. Don't do auto anymore only homeowner's. Right now nothing but Katrina/Rita claims.
The advice I give is worth what you paid for it.
When I worked auto bodily injury the rule of thumb was try to settle the claim for 3x the specials (meds, lost wages, etc.) or less. So in your case 3 x 9,000 or 27,000. The extra 18,000 is for pain and suffering, scarring, etc. The insurance co. is in no hurry to settle the claim. Alot of times they will try to outlast you so you give up and accept the low ball offer.
I have started off with an offer of 10,000 and settle for 50,000 or higher. I have also worked claims where 50,000 would be reasonable and they agreed to 10,000. Go figure. Thats why I hate auto claims and no longer work them.
Good luck.
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