Oh man, I am SO ticked off at....

[MichaelD]

WhatWasIThinking,

Suddenly, I don't feel so badly. Thanks. In the power supply? Sheeeeeeeeeeeeeeeeet. Not cool at all. No physical damage to my case at all, but the top piece of styrofoam was shattered because the top of the box got squished pretty good. I'm really hoping that all the banging around didn't hurt the PS.

Well, being that you actually had foreign material in your PS, how is it working? EVerything OK? If yours is OK, then mine prolly is. Thanks.

 

[loosbrew]

i think fedex treats thier packages better than UPS. UPS also has whats calle dthe 10 foot rule. they can drop a package ten from the ground and still not claim responsibility for it. thats why when i was working in a shipping dept for a high quality fan company, we had to package things so that they would handle the ten foot drop! and trust me, i was the best packager thier was, my packages were never ever returned due to damged products from shipping.

loosbrew

 

[skace]

Every case I've ever bought online came in its original box. As a usual guideline I find that if I buy a lot of little things like CPU and ram from an online dealer, they stuff it in a pretty big package to keep it safe. But when I buy big items like monitors and cases they usually just send them in their original packaging.

 

[grant2]

Aside from the "incentive to steal" factor, what is wrong with shipping it in the packing box? i thought taking the abuse was what they were for?

 

[MrWhiteUK]

A friend got his Creative 5.1 speakers shipped in their own box with just a sticker on it. I also got a tiny print cartrige in a 1ft square box. It was just rattling about inside, oh there was a bit of bubble wrap thrown in.

 

[GremlinHater]

grant2 and others:

Many companies REQUIRE the product to be shipped back in it's original packing, believe me, it's VERY common, not just some boonie company who's doing it. Now let's think a minute about that, sure the packaging was made to be shippable. No problem, as long as it's exposed to normal (not abnormal) abuse which is common and should be expected. If the packaging appears (reasonably and logically) to be inadequate for such normal abuse then it's obviously not good enough, if it's obviously evident that abnormal abuse has been applied, it is the fault of the shipping company, and as I view it, the company that hires them, I admit there's not many shipping companies but companies who don't enforce quality service that they themselves would claim are at fault. They would have influence and being the shipping is an extension of their service, they should not be excused by saying "Hey, were not the shipping company, we just hire them, that's all." (I hope you get the irony of that.)

Put this into perspective, if you got a package and the package looked like it been chewed up by every dog in your local kennel and it was found to be broke and you called the manufacturer and they say they'll replace it if they recieve the product in it's original shipping undamaged (i am sure this situation happens), all I got to say to you is "Do you feel lucky? Well do ya?"

 

[dawheat]

So why exactly would you be ticked off at EMS computing? Everyone ships cases in the original manufactuer box. As many have said- be upset with UPS b/c they're a bunch of morons, not a company which most probably uses a drop shipper.

 

[grant2]

gremlin, it seems pretty simple to me: if they ship it to you in the original box, then that's what you send it back to them in. I'm really skeptical that any company is going to demand a like-new undamaged box when they are the ones who slapped the UPS sticker on the side.

Do I feel lucky? In this case, yes I do... I wouldn't let a company hold my RMA to a higher shipping standard than they obey themselves.

 

[Duvie]

Still the best thing you can do as a consumer is put heat on the company you bought it from so hopefully they call up and leave some heat for UPS...If they think it is going to cost them repeat business (which is big in computer parts) then I think they get a bit more serious...

UPS for me has been hassles...They say they knock and wait I hear nothing but can hear the truck fire up and go down the road...then I either have to wait for another day or get on the phone to dispatch and have the SOB come back. They also like to leave packages on the porch in clear view of other people and weather instead of pushing it like closer to the door to protect it. Once I found a package out along the side of my house 3 days later cause it blew off the porch...Once I had a computer package left on my step not even under the porched and soaked from the rain. I let dry for day to be safe. Unfortunately thompson computer warehouse uses ups ground for their standard shipping so I have to deal with this company...Newegg uses fed-ex and I haven't had a problem yet...UPS SUCKS!!! IMHO!!!!

 

[smp]

Those monkeys that work for UPS should learn to treat boxes that say "computer ___ " on them with more care. Seriously, something that says COMPUTER case on it, you know.. hello! UPS?? It's almost safer to ship it in the original box, because then the monkeys know what's in it... now wether they care or not (they should) that's another question, that should be addressed to the employers there at UPS.

 

[nortexoid]

i haven't read many of hte threads, but i dont' get the problem here...

they shipped it in the antec box that the case comes in?...what's wrong with that?...
u were expecting soldiers to drop it off in a guarded safe via aircraft carrier?

 

[GrumpyMan]

Well, wonderful thoughts by everyone on this most interesting thread. In my expierience and that is from working for one of the largest UPS shippers here where I live (although I'm not in that department), it works like this for us at least.
We ship something through UPS because it is cost effective. They offer free insurance up to $100.00, after that it's $1.00 for every hundred extra of value. Also the size requirement is such that if the carton is over a certain amount of square inches then there is another charge added in by UPS. Put your case box in a larger box, then shipping cost is increased. Who is to eat these extra charges? The customer. And they do to, we make sure of it.
Now as to damage, UPS has good insurance, but it has to be packed to their specifications for you the consumer or I the owner of the business to get the refund that is deserved. If our customer is denied a refund from UPS then we feel that it is our obligation to pay for it, and we do, not all companies do unfortunately.
Of course anytime we ship a computer or any electronic equipment in general we always and I mean always double box everything, which also means a one or two time wrap with bubble wrap. We consider it part of our image and the price of doing business and staying in business. Your expierience is unfortunate but in my dealings with UPS, they come through 98% of the time for us. If they don't pay then the shipper should, but it's UPS that has to pony up first (hopefully of course), if not then the shipper has to eat the charges.

 

[GremlinHater]

So much for a dying thread , this will probably be my last post...

grant2, agreed it doesn't really have to do with said box, but I'm pretty sure everyone here is agreed OEM makes them to ship, if that packaging is extremely damaged within UPS's care, then it defeats the purpose of the packaging when you try to send it back since you will have to custom package it yourself get what I'm saying? Oh well, life is life .

 

[TunaBoo]

Fedex ground is not REALLY fedex, its a small company they bought out. Fedex air treats your packages very nice I have had a mobo shipped in a mobo box with no problems.

 

[Smbu]

When I bought my Antec SX1030B from Onvia last year, they also shipped it in the original Antec box via UPS ground. It arrived in pretty good condition, only slight mishandling of the box. When I sold it a few months later I sent it in the original box with some extra padding for the sides of the case. It was sent via FedEX Ground and the person who bought it from me said it arrived in excellent condition.

 

[stevel114]

OK here's the bottom line, having managed and owned computers stores in southern California I've received and shipped lots. The containers that come from overseas use the box you received. They are designed to be shipped. If you have a problem with the condition of the box that is a UPS matter. If the store saw a problem with shipping certain boxes they would take extra measures to package them better. There would have to be trend to make them take these extra steps. You problem probably only occurs less than 3 or 4% of the time, and then it was a UPS thing. If you have a situation that you can't trust the managers of your apartments then you may want to ask who ever you order from to maybe wrap it in brown paper so no one will know the contents. Complaining to the store will do you no good since they know they are not the problem. Next time you receive a damaged package make sure you notify the carrier before openning it since some have regulations on how to report damage to packages. I know it hurts, but keep smiling.

SL

 

[WhatWasIThinking]

Hi. This is a response to a post from a couple of days ago. Everything seems to be ok with my ps. I assume that it would have exploded by now, since the case has been moved a lot while I put it together. I made uh, darn sure that I couldn't hear any screws rattling around (there must have been about 30 in various places). That antec case is a tank. My only broken piece is that small bezel tab, but the bezel stays on tight, so i guess I don't care.