NewEgg still totally sucks!

[Micrornd]

This is an unapologetic Newegg rant.

I posted this first part on another forum awhile back.

"I used to purchase from Newegg, but no more.
Over 4 years times, I had my CC "compromised" 6 times due to "online sales" or so Visa notifies me and then changes the CC number.
Talk about a real pain, especially for auto-pays.

The CC company would only say "online sales" after much cajoling, threatening, and up-scaling.
They would never tell me who got breached ("customer confidentiality", like what I am I, chopped liver? I thought I was the customer that was harmed.
But after the sixth time (yeah, I'm slow) when I went back and checked my records, my CC was always "compromised" (Visa's term) within 1 day of a Newegg purchase.

I complained to Newegg, but of course they said they were never breached.
The only funny part of this whole affair was that while I was on the phone to Newegg and they were looking at and verifying the account I was complaining about, I got an email confirming my latest purchase from them, along with the name and shipping address for the goods to a girl in Cali. (I'm in Fl.).

They canceled the purchase, but still insisted the problem couldn't possibly be on their end.
I eliminated all Newegg purchases and have had no problems with my CC since, 18 months and counting.

It all may have been a coincidence, but coincidently, I'm doing just fine without Newegg."

Fast forward to today - I went to Ebay to purchase the breakfast sandwich maker the wife wanted (they actually had cheaper sellers than Amazon). Turned out Newegg had the best price, but I thought, hey no problem, I am paying with PayPal, so Newegg won't be handling my CC.
13 minutes after the confirmed purchase I get a notice that Newegg is cancelling the purchase because it is shipping to an unconfirmed address.

WTF - it is shipping to my PayPal confirmed address. So I call Newegg to find out what is going on.
They say that the address I'm shipping to is not the same as the billing address for my CC (my CC is the primary bill-to on my PayPal account).
I told them I didn't pay NewEgg with my CC, I payed them with PayPal, so they had no business messing around with my CC, just ship to the confirmed address PayPal sent them, PayPal has no problem with my address or CC or they would not have approved the sale. (PayPal has both my billing address and shipping address (both confirmed) and I've never had one problem because of it)

They insisted that since I used my CC with PayPal they had to confirm the shipping address as the same as the billing address. Since my PayPal account has been this way 2001 and no one has ever had a problem with shipping to my PayPal confirmed address, I called BS. I was told the problem would have to be transferred to the security verification dept..

"OK, transfer me, I want to get to the bottom of this".
"Sorry, I'll transfer this now, but it looks like they won't be able to call you back for at least 3 hrs."
"Forget it, I buy it somewhere else."
I did, I got confirmation of the purchase from another large Ebay vendor and a tracking # within 6min. FedEx confirmed receiving the package and gave me an estimated delivery date 6hrs. after the purchase.

Screw Newegg, I'm betting since they had access to my CC info, I'll be getting another "your credit card may have been compromised and we are changing your account number" notice soon

Ranting and venting are over, thanks

 

[olds]

¡sʞɔoɹ ƃƃƎʍǝN

 

[Sonikku]

Newegg actively monitors these forums.


You have been warned.

 

[pcslookout]

Newegg sucks in shipping speed mostly processing speed compared to Amazon.

 

[smackababy]

Newegg has a place in the world of computer part shopping. Where else am I going to search for what I want to buy on Amazon?

 

[pcslookout]

Newegg has a place in the world of computer part shopping. Where else am I going to search for what I want to buy on Amazon?

Exactly I do the same thing.

 

[GagHalfrunt]

Newegg actively monitors these forums.


You have been warned.

Too bad they don't monitor the companies they're getting into bed with in the NewEgg Marketplace. They're as sleazy as Amazon is in that regard. As long as the commissions keep rolling in they don't care what happens to the customers.

 

[DaveSimmons]

I'm a Newegg fan, so I'm compelled to white knight them:

I suspect OP has given their credit card number to those helpful "card member services" phone callers, let "Microsoft support" fix their computer, and trusts random emails saying their card has been compromised and they need to re-enter all of their information for "verification porpoises." Me, I'd find that fishy even though they're mammals.

 

[x26]

I never was crazy about Newegg ever--but they've gotten Extra crappy the last 7 years.

 

[postmortemIA]

Victims of their own success, just like many companies before them.

 

[WhiteNoise]

Newegg is awesome. I have spent thousands of dollars with them over the years and have not once had an issue with my card or account. Maybe you just need to create a better password.

Shipping with newegg is extremely fast. I do live about 20 minutes from their local warehouse.

 

[Newbian]

It's something on your end op that's causing your cc to be abused like this with either keyloggers or shady sites you use it on.

 

[Mike64]

Victims of their own success, just like many companies before them.

Totally agree with that - their prices for the most part aren't all that good - let alone "great" - any more, the speed of their free shipping went down the tubes years ago, and even the reviews on the site - which if never uniformly great, were once a much safer better than, say, Amazon's - mostly suck these days...

OTOH, I've never had any sort of problem like the OP's, over quite a few years of sporadic ordering from Newegg using several different CCs, which leads me to think something's missing from the OP's analysis. Especially since it seems unlikely someone was hacking them and (or even that a rogue employee was) stealing only his information. And if there were a widespread problem, surely it would be generating much uproar on the WWW?

 

[ViRGE]

It's something on your end op that's causing your cc to be abused like this with either keyloggers or shady sites you use it on.

I agree. If Newegg was compromised once, that's understandable. But as it OP believes it keeps happening, by this point Visa would be beating Newegg's proverbial head in with a 6-inch pipe. The payment processors wouldn't keep working with a known compromised merchant.

 

[Micrornd]

I agree. If Newegg was compromised once, that's understandable. But as it OP believes it keeps happening, by this point Visa would be beating Newegg's proverbial head in with a 6-inch pipe. The payment processors wouldn't keep working with a known compromised merchant.

I don't buy from questionable sites only those nationally known and recommended and only use my CC directly when the site doesn't accept PayPal.

So the fact that I still deal with all the exactly same merchants, except for Newegg, and have not had a "compromised" card going on 2 years, and my card was only compromised within days of buying from Newegg in the past, is meaningless?
And the fact that they have now changed their policy and are trying to verifying PayPal shipping addresses is meaningless?

I think it does have meaning, unless of course you still believe Yahoo, Home Depot and Target were never breached more than once either or that Wells Fargo only recently learned what has been going on for 10+ years or that the same thing has never happened at BoA.

Newegg pays Visa too much in yearly fees for them to be dropped, and what would happen if Amazon was public about breaches, do you also think Visa would drop them. I sincerely doubt it.

But even if all that you think is true is, then why is Newegg even looking at any of my CC data when I paid with PayPal and PayPal approved and confirmed the sale? That is one of the purposes of PayPal to isolate your CC from merchants to prevent "compromising".

 

[Red Squirrel]

I find Newegg's interface is one of the better ones. that said I typically shop at NCIX because it's Canadian and stuff usually ships from this side of the border. But Newegg has a better selection of Supermicro and server stuff so I sometimes shop there for that kind of stuff. I kind of play it by ear and go by what has the best selection for the type of hardware I'm looking for. Used to shop at Tigerdirect too but I'm not even sure if they even get new stock anymore, everything on their site seems like older generation stuff, like 500GB hard drives lol.

 

[DaveSimmons]

...
But even if all that you think is true is, then why is Newegg even looking at any of my CC data when I paid with PayPal and PayPal approved and confirmed the sale? That is one of the purposes of PayPal to isolate your CC from merchants to prevent "compromising".

Because they don't want PayPal to take back the money from a stolen card after Newegg has already shipped the merchandise?

What AV software do you use, and is it up to date?

What anti-malware software do you use, and is it up to date? When was the last time that you scanned for malware?

 

[Micrornd]

Because they don't want PayPal to take back the money from a stolen card after Newegg has already shipped the merchandise?

What AV software do you use, and is it up to date?

What anti-malware software do you use, and is it up to date? When was the last time that you scanned for malware?

I use Malwarebytes and always have, I have a lifetime license and it autoscans once a day and always has, That's not the problem, I'm not a noob and have been buying online for over 20 years.

No one seems to be paying attention, I don't have a problem with my CC being compromised currently.
All of that stopped when I stopped buying from Newegg, that's the point, nothing else changed. I haven't had a "compromised" card in almost 2 years now since I no longer have an account at Newegg. That's why I point the finger at Newegg. And as I said, it is in the past now.

But your point is taken about PayPal taking the money back, except Newegg refused the sale because they decided my address was bogus even though PayPal has it as confirmed and none of the other vendors I have bought from using PayPal in the last 15 years have had a problem with my billing address being different from my delivery address.
And when I had an account at Newegg it was the same way, billing address different from delivery address and they never bothered to confirm it as PayPal has done.

I just don't accept the fact that Newegg should be accessing my CC data when I paid with PayPal and PayPal confirmed the transaction. That and the fact that Visa both my billing and delivery addresses linked to my account, so Newegg couldn't have actually checked to verify the address.

 

[DesiPower]

That's the difference between Newegg and wife, after 15 years it still sucks.

 

[ViRGE]

No one seems to be paying attention, I don't have a problem with my CC being compromised currently.
All of that stopped when I stopped buying from Newegg, that's the point, nothing else changed.

We're listening. It's just that your theory is highly implausible. Newegg has been compromised for years, but the hackers are simultaneously able to keep it under the radar so that the payment processors don't notice, and at the same time so tenacious that they personally hit you 6 times in a row?

I totally get it. Having your CC stolen once is maddening, let alone 6 times. But a half-decade long infiltration of Newegg just doesn't make sense. There are other, more likely avenues.

 

[DaveSimmons]

^ exactly. Between Newegg being unsafer and you being unsafe, the most plausible explanation is you.

For example, maybe the keylogger that's running on your PC knows how to nab the CC information from Newegg purchases but not from the other sites you use.

Or you have a browser add-on installed that is running Newegg inside an iframe and is scaping from it as you buy.

Or a network proxy that is intercepting and modifying the HTML and scripting sent from Newegg.

 

[MagnusTheBrewer]

As a long time NewEgg buyer, I've always been happy with how they've handled business. I've had problems with some of their shippers but, they always made it right, often without my asking. I too believe it's most likely a problem on the OP's end.

 

[Brainonska511]

How do you know it isn't just a coincidence and your card information is being stolen another way, such as one of the ways suggested in this thread or a card skimmer you inadvertently put your card through when you made a purchase IRL?

It just seems that your idea that it is Newegg's fault for your stolen CC # is quite preposterous with the absence of anyone else ever having this problem.

 

[RossMAN]

If you have a BOFA or Citi credit card consider using their virtual credit card feature:

https://www.bankofamerica.com/privacy/accounts-cards/shopsafe.go

https://www.cardbenefits.citi.com/Products/Virtual-Account-Numbers

 

[freeskier93]

Your claims against NewEgg are pretty absurd and their is something else going on here. To me it sounds like funny business with your CC company not wanting to fess up to something, I'd be pissed at them and not NewEgg. Luckily I've only had to deal with this once but when I did I got a letter in the mail from my CC company explaining what happened and what merchant it was that was compromised.