Originally posted by: Texun
I once had an opinion that good service from Newegg was expected. I buy and they ship - end of story. I saw no need to get all wrapped up in speedy shipping or customer service. However, there have been a number times when I was less than pleased with an item and surprisingly received a PERSONAL email asking me to give them a chance to make it right. I was somewhat impressed but still not really thrilled. Later another event popped up that left me less than pleased so I wrote an honest but clean post in their reviews. And again I was contacted with a plea to give them a chance to make it right. I told them to drop it but they continued to press the issue to make it right.
I won't spill the goods by telling the world in detail what happened or what the outcome was but believe me when I tell you that I now go to Newegg first and will always buy from them, even if what I want is a couple of bucks cheaper elsewhere. Why? Because they have convinced me many times that my business is important, and that's the kind of service that separates Newegg from the thousands of other vendors out there who sell cheaper items and send used parts or nothing at all. I'll take my chances with Neweeg every time now because when I was PO'd to the hilt they came after me and wouldn't let go until the deal was resolved - often beyond my expectations. I don't know what their business motto or their mission statement is but all companies should get it and use it.
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