Give it up Kevin, it is obviously a waste of your time to keep posting here. I would expect that a diamond member like yourself could be helpfully posting elsewhere.
They aren't going to change what they are doing, and it is obvious that you have never really played the RMA game that these guys are getting into. Western Digital and Epox did it to me, and I wouldn't be surprised if it isn't the same scenario here. After you RMA once, you are now the lucky recepient of another RMAed piece of shit. Continue doing this until purple in the face and talking to a manager. Hell, WD called me and apologized and told me to keep the Raptor I had. Which was pretty nice of them considering it was a made in the US engineering sample that, according to anandtech and how fast it performed, had its cache disabled. That was the fourth hard drive, the other two were remanufactured and labled as such, so my 5 year warranty was dropped to 3 months, and they whined over all my other PCs. That can happen. Epox - three socket 939 mobos - the first didn't shut down correctly and had a horrible NIC (well documented problem, by the way) the second had the PREVIOUS OWNERS RMA SLIP IN THE BOX. I was pretty hot, and they shipped me a new board pronto that I just sold to some kid who wanted 939 and didn't care the nic was quirky, but at least that one shut down without hanging....
lol, and for what is worth I am currently typing this on my newest comp, a 400 mhz G4 with OS 10.3 and letting my 3400 socket 754 gaming box, my 3000+ AXP workhorse, and my 2800+ AXP media box rest for a bit. I worked the college IT department rebuilding PCs for two years and earned my A+ in December, with just about 10 hours of studying a good book. RMA'ing is horrible, and I always get a terrible feeling in my stomach when my first part doesn't work and I have to deal with anyone but NewEgg - although I have had at least on bad experience there. On a return, they credited some other random persons VISA card, and that took over a month to fix...
Good luck you two, and in the future, buy from NewEgg and RMA there, at least if you don't want to play the piece of sh*t shuffle....
Later,
Nat
edit to fix stupid mistakes...